Passionate and accomplished dynamic professional with track record of success in business development, customer service and team building. Possesses entrepreneurial spirit, deep understanding of market trends, and keen eye for growth opportunities. A multitasker, skilled in event planning, fostering a strong communication skills and robust client relationships.
Hi, I’m
Paulina Navratilova
Event Specialist · Account Executive · Personal Assistant · Sales And Marketing Specialist · Customer Service Specialist · Early Childhood Educators · F&B Operation and Management
Summary
Overview
23
years of professional experience
Work History
PT. LAU Sukses Bersama
Co-Owner
11.2020 - Current
Job overview
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Established foundational processes for business operations.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
Priority Mail Express
Sales and Marketing Representative
08.2024 - 09.2024
Job overview
- Attend to customer enquiries by offering relevant products and services.
- Arranging documents and parcels deliveries.
- Built relationships with customers to encourage repeat business.
- Identified new business opportunities through direct networking, digital marketing and prospective database leads.
- Increased website traffic through search engine optimization strategies and targeted keyword usage.
- Enhanced brand visibility by creating engaging digital content across various platforms.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Increased brand awareness by developing and implementing effective social media strategies.
Tengkleng Wedhus Lali Omah (PT. LALI OMAH BERJAYA)
Managing Director
01.2024 - 07.2024
Job overview
- Implemented rigorous quality control.
- Optimized labor costs.
- Developed strong vendor relationships.
- Oversaw operations and provided corrective feedback.
- Optimized cash flow management, allowing for timely investment and debt reduction.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
PT. Akselerasi Rejeki Kolaborasi
Marketing and Business Development Coordinator
08.2023 - 03.2024
Job overview
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Developed innovative recipes.
- Developed unique events and special promotions to drive sales.
- Generated new business with marketing initiatives and strategic plans.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
Panenmaya Digital Agency
Account Executive
10.2022 - 10.2023
Job overview
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Presented professional image consistent with company's brand values.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Coordinated large-scale events, including venue selection, vendor negotiation, sponsorships development, budgeting, timeline.
PT Bahana Wisesa Intiberkat (BWI Furniture)
Retail and International Partners Business Develop
07.2018 - 08.2021
Job overview
- Drove sales by developing multi-million dollar contract sales.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Organized promotional events and interacted with community to increase sales volume.
- Participated in trade shows or industry conferences.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Conducted market analysis to identify trends and adjust business strategies accordingly.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
IBM Magyarorszagi Kft.
Compliance & Risk Management
11.2016 - 04.2018
Job overview
- Conducted thorough due diligence on clients and partners.
- Coordinated cross-functional teams to address identified risks, fostering collaborative problem-solving efforts.
- Monitored processes and procedures, verifying clients compliance with GDPR regulations.
Learning Vision Pte. Ltd
Early Childhood Educator
08.2013 - 10.2016
Job overview
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
- Encouraged children's independence and self-help skills through daily routines and activities.
- Maintained ongoing communication with parents about children's achievements and areas for improvement, building strong family-teacher relationships.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
Resorts World Sentosa
Guest Service Representative
02.2012 - 07.2013
Job overview
- Planned and Implemented new attraction opening procedures and SOP.
- Provided exceptional customer service by addressing guest inquiries promptly, professionally, and courteously.
- Enhanced guest experience by implementing effective crowd control strategies during peak seasons to maintain orderly queues and minimize wait times for rides and attractions.
- Participated in long-term strategic planning initiatives aimed at improving the overall theme park experience for both guests and employees.
- Maintained accurate inventory levels of supplies essential to daily operations on-site amenities.
- Streamlined communication channels between departments, fostering a collaborative work environment for all employees.
- Resolved guest complaints quickly and professionally, ensuring repeat visits and positive reviews.
PT. Artistika Mahaswara Indonesia (ArtSwara)
Marketing Communications Coordinator
02.2010 - 01.2012
Job overview
- Coordinated effective placements of media announcements, billboards and print ads for maximum effectiveness and exposure of musical production.
- Executed marketing and sales plans to consistently achieve sales and sponsorships targets.
- Represented organization with media outlets and general public, conveying consistent messages to support ongoing musical productions.
- Improved event attendance by coordinating creative promotional materials and managing RSVP lists.
- Strengthened relationships with key industry influencers through networking events and strategic partnerships.
- Wrote and distributed press releases to promote company's musical production.
- Manage and coordinate artist schedules.
Suave Catalogue
Marketing and Promotions Coordinator
10.2003 - 01.2010
Job overview
- Increased ad sales revenue by developing and maintaining strong relationships with clients.
- Negotiated favorable contract terms for both the company and clients, fostering mutually beneficial partnerships.
- Secured long-term contracts for advertising placements.
- Increased sales average through prospecting for new business at networking events and cold calling.
- Coordinated large-scale events, including venue selection, vendor negotiation, sponsorships development, budgeting, timeline.
- Planned and Implemented event concepts to create and maintain company brand awareness and existences.
Panorama Tour
Tour and Ticketing Consultant
09.2001 - 09.2003
Job overview
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Sold, printed, and issued tickets to guests.
- Organized group tours efficiently, coordinating logistics and communication between multiple parties for seamless experiences.
- Designed custom tour packages to meet unique client needs and preferences.
- Built personal relationships with guests to promote positive experiences.
- Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
- Led tours in multiple languages, broadening audience reach and inclusivity of tour offerings.
Education
SHATECSingapore, Null, Singapore
No Degree from Hotel And Tourism Studies
04.2001
University Overview
Asian International CollegeSingapore, Singapore
Diploma from Early Childhood Education
04.2001
University Overview
The London School of Public Relation - JakartaJakarta, Indonesia
Bachelor of Arts from Public Relations, Advertising, And Applied Communication
04.2001
University Overview
Skills
Operations Management
Languages
English
Bilingual or Proficient (C2)
Indonesian
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Javanese
Advanced (C1)
Malay
Advanced (C1)
Hungarian
Beginner (A1)
Timeline
Sales and Marketing Representative
Priority Mail Express
08.2024 - 09.2024
Managing Director
Tengkleng Wedhus Lali Omah (PT. LALI OMAH BERJAYA)
01.2024 - 07.2024
Marketing and Business Development Coordinator
PT. Akselerasi Rejeki Kolaborasi
08.2023 - 03.2024
Account Executive
Panenmaya Digital Agency
10.2022 - 10.2023
Co-Owner
PT. LAU Sukses Bersama
11.2020 - Current
Retail and International Partners Business Develop
PT Bahana Wisesa Intiberkat (BWI Furniture)
07.2018 - 08.2021
Compliance & Risk Management
IBM Magyarorszagi Kft.
11.2016 - 04.2018
Early Childhood Educator
Learning Vision Pte. Ltd
08.2013 - 10.2016
Guest Service Representative
Resorts World Sentosa
02.2012 - 07.2013
Marketing Communications Coordinator
PT. Artistika Mahaswara Indonesia (ArtSwara)
02.2010 - 01.2012
Marketing and Promotions Coordinator
Suave Catalogue
10.2003 - 01.2010
Tour and Ticketing Consultant
Panorama Tour
09.2001 - 09.2003
SHATEC
No Degree from Hotel And Tourism Studies
04.2001
Asian International College
Diploma from Early Childhood Education
04.2001
The London School of Public Relation - Jakarta
Bachelor of Arts from Public Relations, Advertising, And Applied Communication
04.2001
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