Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Certification
Timeline
Generic
PAULA JESSICA BANGAYAN

PAULA JESSICA BANGAYAN

City of San Jose Del Monte

Summary

I am a dedicated banking professional with over 12 years of experience in financial services, specializing in specific areas such as bank operation, bank policies and procedures, investments, loan processing, etc.

Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Reserved Officer - Assistant Manager

Rizal Commercial Banking Corporation
08.2024 - Current
  • Technical Expertise in Branch Operation, Clearing operation, and products/services.
  • Risk Management, Bank's accounting entries and reconciliation, BSP circulars, regulation and reports, Day-to-day banking activities.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Built relationships with customers to encourage repeat business.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Operations Officer - Assistant Manager

Security Bank Corporation
03.2024 - 07.2024
  • Performs as reliever of Branch Channel Manager, Branch Service Officer, Customer Advisor, Teller.
  • Monitor overall day to day operations following policies and procedures to ensure that no operational lapses/exceptions in any branch.

Customer Advisor Offier

Security Bank Corporation
01.2020 - 03.2024
  • In house selling, cross-selling of bank products and services, and managing of account portfolio to achieve sales target.
  • Processing of opening new account, time deposit, telegraphic transfer, bank certification and investment such as Bonds, Swap Investment, Trust and Treasury Investment.
  • Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
  • Guided customers through product selection, offering tailored recommendations based on individual needs.
  • Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
  • Facilitated smooth transactions for customers by accurately processing orders and payments.
  • Increased customer loyalty by consistently delivering a high level of service that exceeded expectations.

Education

Bachelor of Business Administration - Major in Human Resource Development Management

Polytechnic University of The Philippines
Quezon City
01.2013

Skills

  • Expertise in Banking Operations
  • Fast learner
  • Keen on details
  • Critical Thinking
  • Can work under pressure
  • Customer Service
  • Relationship Building
  • Clearing operation
  • Risk Management
  • Bank's accounting entries and reconciliation
  • BSP circulars and Regulations
  • Day-to-day banking activities
  • Innovation and creativity
  • Report writing
  • Critical thinking

Accomplishments

    Top Bancassurance Performer Operations Officer (March 2024)

    Top 3 CA Performer 2023

    MVP Champion Credit Card Category 2023

    Top 1 CA Credit Card YTD Individuals July 2023

    Top 3 Other Products Producer 2023

    Top 1 Business Mortgage Loan 2022 (1st Quarter)

Languages

Filipino
English

Certification

Account Opening and Documentation

Signature Verification and Forgery Detection

Customer Centric Sales Program

Know Your Money and Counterfeit Detection

Money Laundering and Terrorist Financing Prevention Program



Timeline

Reserved Officer - Assistant Manager

Rizal Commercial Banking Corporation
08.2024 - Current

Operations Officer - Assistant Manager

Security Bank Corporation
03.2024 - 07.2024

Customer Advisor Offier

Security Bank Corporation
01.2020 - 03.2024

Bachelor of Business Administration - Major in Human Resource Development Management

Polytechnic University of The Philippines

Similar Profiles

CREATE PROFILE
PAULA JESSICA BANGAYAN