Paula
Brain Instructor, Customer Care , Sales And Service
Taunggyi
Summary
A polite, Friendly and sociable person who can serve and explain the product or facilities. Paula can keep a cool head in busy, complex circumstances and is the kind of person who inspires other optimum. She has the kind of sales and customer service experience under her belt that you are looking for. Talented Instructor effectively facilitates learning for students of all ages by providing engaging, relevant instruction. Adapta teaching methods and instructional materials based on varying needs, abilities and interests of students. Proficient in crafting lesson plans with clear objectives easily communicated to students. Instructor with excellent interpersonal skills and ability to foster positive learning environment conducive to success. Imparted comprehensive topical knowledge in varied modalities to enhance deeper learning. Developed meaningful test instruments to complement and validate course curriculum.
Overview
7
7
years of professional experience
1
1
Language
Work History
Brain Instructor
Shichida Myanmar
01.2022 - Current
- Enhanced classroom collaboration through the implementation of group projects and team-building activities.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Strengthened parent-teacher relationships through regular communication, updates on student progress, and involvement in school events.
- Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Boosted student performance by providing individualized support and targeted feedback.
- Mentored new teachers, sharing valuable insights and strategies for classroom success.
- Organized extracurricular activities that enriched students'' educational experience beyond the classroom setting.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Contributed to school-wide initiatives aimed at improving overall academic achievement and promoting a positive school culture.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Improved student performance by defining clear goals and communicating performance metrics.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Collaborated with administration to secure departmental budget increase.
- Reviewed class and student records to identify improvement opportunities.
- Enhanced student comprehension and shortened learning process through new teaching methods.
Sales and Customer Service
Shichida Myanmar
01.2021 - 01.2022
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Provided sales and customer service assistance to walk-in traffic
- Executed company guiding principles in interactions to exceeding standards and expectations for sales and customer service.
- Organized projects and contests to increase sales and encourage exceptional customer service.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Led team of servers to consistently meet customer service and sales targets.
Customer Service Officer
Myat Taw Win Hospital
02.2019 - 03.2020
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Guest Relation Officer
LOTTE Holels &Resorts Yangon
06.2017 - 10.2019
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Coordinated special requests from guests, including transportation arrangements or local activity bookings.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Handled reservation inquiries efficiently, optimizing room occupancy rates throughout the year.
- Improved overall guest experience by monitoring feedback surveys and implementing necessary changes.
- Conducted regular room inspections to maintain high-quality accommodations for all guests.
- Developed strong rapport with frequent guests, building trust and encouraging brand loyalty.
- Organized team meetings to review performance metrics, discuss areas for improvement, and share best practices among colleagues.
- Provided timely assistance with any issues that arose during a guest''s stay, ensuring quick resolution of problems.
Receptionist
Kandawgi Palace Hotel Yangon
02.2017 - 05.2017
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Reduced incoming call response time by implementing an effective call routing system.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Co-operative School
Taunggyi, Myanmarundefined
Taunggyi University
Taunggyi, Myanmarundefined
Hotel and Tourism Training Centre (Kandawgi Palace Hotel Yangon)
Yangon, Myanmarundefined
St.Aloysius Gonzaga English Language Institute
Taunggyi, MyanmarSkills
Ability to analyze and interpret factual information to solve straight forward problems
Can work to tight deadlines and under pressure
- Classroom Management
- Differentiated Instruction
- Attendance monitoring
- Assignment Grading
- Curriculum Development
- Class Instruction
- Academic advisement
- Classroom Management Techniques
- Student Engagement
- Continuous professional development
- Student Counseling
- Instructional Techniques
- Public Speaking
- Testing and grading
- Cultural Sensitivity
- Lesson Planning
- Student rapport
- Active learning promotion
Professional
- Experienced in handling customer complains and taking order from members of the public.
- Able to remain focused when carrying out boring, repetitive or monotonous clerical tasks.
- Organized, proactive and efficient.
- Good Microsoft skills in MS word, Excel and power point.
- Excellent keyboard skills.
Timeline
Brain Instructor
Shichida Myanmar
01.2022 - Current
Sales and Customer Service
Shichida Myanmar
01.2021 - 01.2022
Customer Service Officer
Myat Taw Win Hospital
02.2019 - 03.2020
Guest Relation Officer
LOTTE Holels &Resorts Yangon
06.2017 - 10.2019
Receptionist
Kandawgi Palace Hotel Yangon
02.2017 - 05.2017
Co-operative School
undefined
Taunggyi University
undefined
Hotel and Tourism Training Centre (Kandawgi Palace Hotel Yangon)
undefined
St.Aloysius Gonzaga English Language Institute
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