Paul WONG Ching Ping
Summary
Experienced and dynamic Network Analyst, bringing forth the ability to effectively manage and oversee optimal network services for organizations. Resourceful, and committed to continually advancing my knowledge of relevant technologies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager, Network Services
Resorts World Sentosa Pte Ltd
06.2020 - Current
- Provided network support services for devices such as routers, switches, firewalls, load balancer, DHCP appliances
- Perform network troubleshooting to identify and resolve network-related issues to ensure availability of critical systems & services
- Update and maintain the company's internal network infrastructure, resulting in improved network performance and reliability
- Manage & participate in network projects, on new & existing implementation and enhancement.
- Collaborate with vendors to identify best options for optimizing network performance.
- Implement WAN and LAN designs in multi-datacenter configurations.
Senior Network Analyst
Stanley Black & Decker Singapore
12.2014 - 04.2020
- Provide support to network related operations within APAC region to ensure maximum network availability.
- Manage and liaise with telco providers for circuit deployments to sites.
- Manage, configure and install various network equipment (cisco routers, switches, waas, Palo Alto firewall, Cisco AP)
- Involves in real estate projects - includes preparing network budgeting, BOM, architecture design, coordination, configuration and deployments.
- Manage and upkeep APAC data center to ensure optimal performance.
- Ensures current equipment setup is up-to-date (EOL / tech refresh) and provides budgeting plan for business on replacement plan.
- Responds to global priority 1 calls.
Senior Executive, Network Engineer
Resorts World Sentosa Pte Ltd
12.2010 - 11.2014
- Maintain and support data / voice communication network to ensure optimum uptime and performance
- Manage multiple network equipments, including routers, switches, firewalls, packet shapers, proxy, VPN and DHCP services
- Responds to level 2 support calls from technical support and service desk on problem analysis and solution to network related issues.
- Liaise with vendor for preventive maintenance and hardware support.
- Assist in process and procedures documentation
- Manage & assist in projects, vendor management to ensure smooth accomplishment of projects
- Managed and participated in small and medium sized IT network projects, on new or existing implementation and enhancement. Includes network design, project planning, vendor management, deployment and configuration of switches, routers, firewalls and network appliances.
- Meet deliverables in according to SLA & project deadlines.
Global Network Operations Engineer
NTT Docomo InterTouch Pte Ltd
10.2007 - 11.2010
- Network Management and Analysis
- Incident detection, identification, and diagnosis using industry standard Network Monitoring and Management Tools
- Pro-active analysis and incident management ensuring all faults are resolved within SLA
- Ensure that trouble tickets are regularly updated with meaningful technical analysis
- Prioritize resources to resolve incidents in appropriate order based on business needs
- Assist in identifying new tools that would help to resolve issues or create a smoother and more efficient monitoring process
- Perform hardware and software testing including providing feedback and configuration documentation
- Commissioning of new properties from the Network Operations perspective
- Involve in network design and implementation
- Manage company's relationship with major ISP's and Telco companies worldwide
- Deploy patches released by the Product Development team to all production servers worldwide
- Maintain accurate records and timely reports on equipment operation and issues.
Technical Support Analyst
Inter-Touch Sdn Bhd
05.2005 - 09.2007
- Taking escalated calls and participating in in-depth investigations towards resolving customer issues
- Provide 2nd level supports for hotel guest by troubleshooting the internet connection service provided by Inter-Touch.
- Monitor network bandwidth to ensure optimal connectivity performance.
- Provide technical support via phone and assist guest to get connected to the Internet by using our custom-made Linux software.
- Monitor the worldwide servers, and keep track of running process, MY SQL, Switches and also virus activities on the network which could reduces the network bandwidth.
Education
Master of Science - Information & Communication Technology
University Of Wollongong
Australia07.2004
Bachelor of Science - Information Technology
Inti College Sarawak
Malaysia04.2002
Skills
- Flexible and Adaptable
- Teamwork and Collaboration
- Troubleshooting
- Dependable and Responsible
Certification
- CCNA - Cisco Certified Network Associate
Languages
English
Advanced (C1)
Chinese (Mandarin)
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Manager, Network Services
Resorts World Sentosa Pte Ltd
06.2020 - Current
Senior Network Analyst
Stanley Black & Decker Singapore
12.2014 - 04.2020
Senior Executive, Network Engineer
Resorts World Sentosa Pte Ltd
12.2010 - 11.2014
Global Network Operations Engineer
NTT Docomo InterTouch Pte Ltd
10.2007 - 11.2010
Technical Support Analyst
Inter-Touch Sdn Bhd
05.2005 - 09.2007
Master of Science - Information & Communication Technology
University Of Wollongong
Bachelor of Science - Information Technology
Inti College Sarawak
- CCNA - Cisco Certified Network Associate
Similar Profiles
Deepash DeepashDeepash Deepash
Freelance Drafter at Adecotech Engineering Pte LtdFreelance Drafter at Adecotech Engineering Pte Ltd
YuJun LiuYuJun Liu
Executive, Revenue Accounting & Audit at RESORTS WORLD AT SENTOSA PTE. LTD.Executive, Revenue Accounting & Audit at RESORTS WORLD AT SENTOSA PTE. LTD.
PEI YING RYNN LIMPEI YING RYNN LIM
SENIOR EXECUTIVE BUSINESS DEVELOPMENT at RESORTS WORLD SENTOSASENIOR EXECUTIVE BUSINESS DEVELOPMENT at RESORTS WORLD SENTOSA