Paul Tan Bao Er
Summary
Experienced professional in the automotive service industry. Skilled at managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Committed to teamwork and delivering results for reliability and adaptability in dynamic environments. Excellent communication skills, problem-solving abilities, and deep technical understanding of automotive systems. Recognized for fostering collaborative relationships and driving customer satisfaction consistently.
Overview
9
9
years of professional experience
Work History
Service Advisor
Cycle & carriage Industrial PTE LTD
04.2023 - Current
- Attend to customers' requests for bookings, enquiries and complaints through various channels, in a timely manner
- Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement
- Build sustainable relationships and trust with the customers and really committing to increase customers' engagement level
- Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
- Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints
- Capture customers' feedback on the service levels, and present findings for Management's review
- Assist the Customer Service Manager in evaluating and improving the current practices and processes
Senior Service Advisor - Team Lead
Autosprint PTE LTD
02.2022 - 02.2023
- Advise appropriate service/repair requirements to meet customer needs
- Provide quotation to customers on Parts/Services
- Address customer's concerns, doubts & queries professionally
- Handling sales queries
Auxiliary Police Officer
Certis Cisco Secirity Pte. Ltd.
12.2020 - 12.2021
- Perform Hourly Patrol Duties
- Perform Access Control at Government Protected Area/Protected Places
- Ensuring area is Hazard Free
- Changing of Visitors Pass
- Performing vehicle and bag checks before allowing entry to premises
- Perform CCTV & Control Room monitoring duties
- Guarding & Patrolling duty post
Service Advisor
Autobacs Ventures Pte Ltd.
01.2019 - 10.2020
- Intakes of Appointment based/Walk-In customers for General Servicing & Repair
- Walking thru vehicle to perform checks before entering workshop
- Preparing of Maintenance/Repair Quotation for customer if needed
- Service and maintain relationship with existing customers
- Perform Diagnostic Checks & Troubleshooting
- Creating of Invoice for Payment
- Taking in Feedbacks from customers for Customer Service Satisfactory
- Arrangement with courier services to send out documents on time
Custsomer Service Advisor
Triangle Auto Pte Ltd.
04.2016 - 10.2018
- Handling calls from customer to cater appointment
- Fleet Management for various companies
- Attending to walk-in customers to verify their issues
- Creating & Monitoring of Job card on daily basis to ensure smooth service
- Preparing of Quotation for Compaines if repair is needed
- Conduct aftersales service call to follow up with companies to ensure satisfactory
- Drafting of Service Reminder Letters
Barista
WAANA CUPPA
11.2015 - 03.2016
- Setting up of Café for Opening & Closing
- Prepering of Beverage throut the day
- Monitoring Shell Life for Pastries, Frozen Food, Sandwiches & Coffee Beans
Education
WS Diploma - Retail Operations
Skill Future SG
12.2022
GCE "N" Level -
Queenstown Secondary School
12.2008
PSLE -
Queenstown Primary School
12.2003
Skills
- Microsoft Office
- Computer Skills
- Multitasking and Organization
- Words
- MS Excel
- Vehicle Assessment
- Strong Work Ethic
- Listening Skills
- Attention to Detail
- Team Player Mentality
- Handling Customer Complaints
- Complaint resolution
- Power Point
- Retail Sales
- Food & Beverage
- Interpersonal Skills
- Communication Skills
- Telephone Etiquette
- Goal-Oriented Mindset
- Client Rapport
- Customer Retention
- Fast Pace Environment
- Negotiation Skills
- Social Media Platforms
- Customer service
Accomplishments
Certified Service Advisor for Cycle & Carriage Industrial PTE LTD.
Last Drawn Salary
S$4,100.00 Inclusive of commission
Personal Information
- Available: 1 Month Notice
- Age: 32
- Expected Salary: S$4,000.00 Basic
- Ethnicity: Chinese
- Date of Birth: 10/22/92
- Nationality: Singaporean
- Marital Status: Married
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Chinese (Cantonese)
Intermediate (B1)
Malay
Advanced (C1)
Certification
- Certified Service Advisor, Cycle & Carriage Industrial PTE LTD, March 2025.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Advisor
Cycle & carriage Industrial PTE LTD
04.2023 - Current
Senior Service Advisor - Team Lead
Autosprint PTE LTD
02.2022 - 02.2023
Auxiliary Police Officer
Certis Cisco Secirity Pte. Ltd.
12.2020 - 12.2021
Service Advisor
Autobacs Ventures Pte Ltd.
01.2019 - 10.2020
Custsomer Service Advisor
Triangle Auto Pte Ltd.
04.2016 - 10.2018
Barista
WAANA CUPPA
11.2015 - 03.2016
GCE "N" Level -
Queenstown Secondary School
PSLE -
Queenstown Primary School
WS Diploma - Retail Operations
Skill Future SG
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