Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Stocker

Singapore

Summary

A performance-oriented Hospitality Management Professional with a consistent track record in identifying and developing new business, establishing, and nurturing strong client and associate relationships. Key skills in Operations Management, Team Building, Cross-functional Team Leadership, Strategic Planning, Contract Negotiation, Budgeting Leadership, Supply Chain Management, P&L Management.

Overview

30
30
years of professional experience

Work History

Group Chief Operating Officer

Naumi Group
08.2024 - Current
  • Operational responsibility for groups portfolio across Singapore, Australia and New Zealand
  • Improve efficiencies across portfolio.
  • Responsible for hiring general managers and corporate functions.
  • All corporate functions reporting into role
  • In charge of preopening properties across portfolio.
  • Oversee business development for the group with focus on securing hotel management agreements.

Vice President Operations, SEA

Minor Hotels
02.2023 - 08.2024
  • Operational responsibility across SEA portfolio of 25 hotels and resorts.
  • Drive commercial success for all stakeholders.
  • Improve efficiencies across portfolio.
  • Responsible for hiring general managers.
  • In charge of preopening properties across portfolio.
  • Oversee owner relations.
  • Oversee all commercial functions to support financial success across portfolio.

Vice President Sales, Marketing and Revenue Management

Oakwood Worldwide
11.2015 - 01.2023
  • Promoted to Global Vice President Operations July 2021
  • Promoted to Vice President Operations January 2018
  • Commercial responsibility across group for strategic alliances, partnerships, and member of Global Leadership team.
  • Responsible for all sales channels, marketing revenue management functionality across 80 properties in 11 countries and 18 cities.
  • Maximize revenue, market share and profits for properties in diverse markets through the strategic coordination of revenue management processes, procedures & relational aptitude
  • Projected to open 18 properties YTD 2022
  • Successfully opened 8 properties YTD 2021
  • Successfully opened 3 properties YTD 2020
  • Successfully opened 6 properties YTD 2019
  • Successfully opened 6 properties YTD 2018
  • Successfully opened 3 properties YTD 2017
  • Successfully opened 9 properties YTD 2016 across 4 new countries
  • Developed and opened 5 new brands (Oakwood Studios and Oakwood Suites, Oakwood Beluxs - China brand, Oakwood Living & The Unlimited Collection by Oakwood - lifestyle brand.
  • Developed and designed and build of Oakwood Asia.com /Oakwood.com new website (launched October 2017)
  • Developed and designed Brand refresh (launch September 2017)
  • Implemented revenue culture across the enterprise driving yield and brand delivery by 35% year over year growth across enterprise
  • Restructured functional reporting lines across the business to have cross selling functionality driving inter property sales
  • Implemented partnerships across the group for greater brand awareness and purchasing power from partners (Samsung, Nespresso, Steinway & Sons, Lixil, Luzerne and more).

Vice President Sales & Revenue Management

Galaxy Entertainment Group
09.2014 - 10.2015
  • Responsible for all sales channels and revenue management functionality across 3600 rooms over three hotels to include Galaxy Hotel, Hotel Okura Macau, Banyan Tree Macau: managing a total of 185 team members
  • Manage and control gaming room blocks yielding each guest against gaming revenues
  • Responsible for tele services, call center function
  • May 2015, opening of 1800 additional rooms and suites over three hotels; Broadway Macau, JW Marriott and Ritz Carlton Macau taking total inventory across the asset to near 4000 keys
  • Develop and set for sales strategies for FIT, Digital (brand website), OTA, Wholesale and MICE segments
  • Set daily, weekly and 90-day group wide selling and yield strategies across all assets
  • Yield management of all F&B and catering business units
  • Hotel Partnership liaison between owner and hotel partners managing HMA agreements

Regional Vice President, Sales

Meritus Hotels & Resorts
01.2013 - 08.2014
  • Developed, executed and manage the Groups Strategic Sales Business plan across all market segments.
  • Initiate and foster a commercial sales culture throughout the company.
  • Collaborate and provide guidance to Global Sales Offices and Directors of Sales along with their teams to exceed revenue targets.
  • Responsible for all hotel pre-opening sales & marketing strategies for portfolio, Bali opening 2013, 30 hotels in development pipeline to open between 2013 & 2017.
  • Oversee Global Sales offices in 7 countries and on property sales teams.
  • Set direction and revenue strategy for all properties to maximize yield.
  • Analysis booking patterns and trends.
  • Monitor competitor revenue/occupancy performance.
  • Implement effective yield management strategies.
  • Initiate revenue generation promotions across all segments.
  • Forecast revenue performance.
  • Set revenue goals/targets.
  • Manage key customers relationships which include the following business segments, Corporate, Groups, Leisure/Wholesale, Consortia and Airlines while attending sales missions and global trade shows.
  • Manage Frequent Flyer Programs and strategic partnership relations.
  • Prepare Critical Path for the sales department in pre-opening phase.
  • Responsible for recruiting GSO offices and provide the Group’s strategic sales management development program for all sales associates.
  • Audit hotels according to sales standards and sales policies and provide audit reports to senior leadership.

Vice President, Resort Sales, MICE Sales & Event Services

Resorts World Sentosa
09.2010 - 01.2013
  • Develop and implement sales and marketing strategy for MICE Sales to integrate resort with 1,500 guest rooms, 12,000 sq meters of carpeted convention space.
  • Responsible for hiring and training a sales team of 1 Assistant Vice President, 1 Director of Event Services, four Assistant Directors, and 40 sales & event service managers for the FIT Corporate, Association, and Meetings, Incentive, Convention and Exhibition (MICE).
  • Determined and established goals, territories, and KPI’s for managers.
  • Establish with Revenue Management hotel budget operational budget and targets for room’s revenue along with occupancy/average rate forecast MICE market segment to ensure position of property at top of 5 Star competitive set.
  • Implement policies, procedures and sales systems.
  • Support the delivery of unit revenue team and market share objectives from Groups, Conference and Events activities, through the design and effective implementation of standard working methods, best practice and strategy.
  • Liaised and integrated with other Departments (Legal, Finance, Operations, Marketing, Casino Operations) on Sales strategies.
  • Prepared the Critical Path for the sales department in the opening of additional 2 hotels (late 2011), water theme park and museum 2011/2012.
  • Produced language specific sales collaterals and promotional items to represent the property in all markets.
  • Implemented regional sales team, Malaysia, Hong Kong and China.

Executive Director of Sales

Marina Bay Sands
06.2007 - 06.2010
  • Developed and implemented sales and marketing strategy for the launch of a USD$8 billion integrated resort with 2,561 guest rooms, 120,000 sq meters of exhibition and convention space, continuing strategic sales plans after opening (April 27, 2010).
  • Responsible for hiring and training a sales team of three directors, three assistant directors and 25 sales managers for the FIT, OTA, Tour and Travel, Corporate, Association, and Meetings, Incentive, Convention and Exhibition ( MICE).
  • Determined and established quotas, territories, and objectives for sales managers.
  • Worked with Revenue Management preparing hotel budget and targets for room’s revenue along with occupancy/average rate forecast for each market segment to ensure position of property at top of 5 Star competitive set.
  • Sets pricing strategy on hotel rooms, events spaces and support services. Provide revenue data reports detailing the revenue of the guestrooms and conference & events.
  • Implemented policies, procedures, and sales systems during the pre-opening phase and maintaining them after opening.
  • Liaised and integrated with other Departments (Legal, Finance, Operations, Marketing, Casino Operations) on Sales strategies.
  • Prepared the Critical Path for the sales department in the opening year.
  • Produced collateral and promotional items to represent the property in all markets.
  • Implemented regional sales team deployed to sell the portfolio of Las Vegas Sands Corporation properties, USA and Asia.

Director of Sales

The Venetian Resort and Casino
06.2005 - 06.2007
  • Responsible for hiring and training a sales team for the Association, Meetings, Incentive, Convention and Exhibition (MICE) for 7100 room, all suite property.
  • Determined and established quotas, territories, and objectives for team of ten sales managers.
  • Conducted sales calls and participated in trade shows, presentations and promotions as required.
  • Developed long-term strategies to ensure continued growth.

Director of National Sales

The Broadmoor Resort
05.2003 - 06.2005
  • Increased total production from Northeast accounts by 55%, achieving 119% of annual goal.
  • Increased average rate by USD$23 year on year.
  • Directed sales activity to source business from priority market segments.

Assistant Director of Sales

The Drake Hotel
04.2002 - 05.2003
  • Company Overview: (Hilton International)
  • Assisted Director of Sales with leadership and recruitment of sales team.
  • Forecast yearly revenues and set yearly goals for sales team.
  • Achieved 115% of annual individual goal.

Sales/Convention Services Manager

The Marquette Hotel
10.1999 - 04.2002
  • Company Overview: (Hilton International)
  • Responsible for total account management, including group and transient for the Northeast market.
  • Achieved 110% of annual individual goal.

Conference and Banquet Manager

Hilton London, Regents Park
05.1998 - 10.1999
  • Company Overview: (Hilton International)
  • Increased revenue by €120,000 year over year.
  • Managed the Conference Sales and Operations Department to be #1 in Hilton United Kingdom in their Customer Survey.

Conference and Banquet Operations Manager

Hilton London Wembley
05.1997 - 05.1998
  • Company Overview: (Hilton International)
  • Supervised a team of one hundred employees during events.
  • Implemented improved schedules and was responsible for reducing payroll costs by 15%.

Assistant Conference and Banquet Manager

White House Hotel London
07.1996 - 05.1997
  • Assisted Food and Beverage Director with budgeting and purchasing.
  • Implemented new menus and wine lists to reduce costs.

Operations Manager

Lakeside Convention Centre
06.1995 - 05.1996
  • Coordinated and managed events for up to 5,000 guests.
  • Implemented stock and cost controls to reduce overall operating costs.

Food Service Supervisor (Seasonal Contract)

British Hills Hotel
12.1994 - 06.1995
  • Supervised an international team.
  • Trained team on food and beverage standards.

Education

Diploma - Hospitality Management

Auckland Institute of Technology
01.1994

Skills

  • Operations management
  • Cross-functional teamwork
  • Strategic planning
  • Process improvement

Timeline

Group Chief Operating Officer

Naumi Group
08.2024 - Current

Vice President Operations, SEA

Minor Hotels
02.2023 - 08.2024

Vice President Sales, Marketing and Revenue Management

Oakwood Worldwide
11.2015 - 01.2023

Vice President Sales & Revenue Management

Galaxy Entertainment Group
09.2014 - 10.2015

Regional Vice President, Sales

Meritus Hotels & Resorts
01.2013 - 08.2014

Vice President, Resort Sales, MICE Sales & Event Services

Resorts World Sentosa
09.2010 - 01.2013

Executive Director of Sales

Marina Bay Sands
06.2007 - 06.2010

Director of Sales

The Venetian Resort and Casino
06.2005 - 06.2007

Director of National Sales

The Broadmoor Resort
05.2003 - 06.2005

Assistant Director of Sales

The Drake Hotel
04.2002 - 05.2003

Sales/Convention Services Manager

The Marquette Hotel
10.1999 - 04.2002

Conference and Banquet Manager

Hilton London, Regents Park
05.1998 - 10.1999

Conference and Banquet Operations Manager

Hilton London Wembley
05.1997 - 05.1998

Assistant Conference and Banquet Manager

White House Hotel London
07.1996 - 05.1997

Operations Manager

Lakeside Convention Centre
06.1995 - 05.1996

Food Service Supervisor (Seasonal Contract)

British Hills Hotel
12.1994 - 06.1995

Diploma - Hospitality Management

Auckland Institute of Technology

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Paul Stocker