Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paul Lou

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Interior Designer

Monochrome Studio Pte Ltd
04.2023 - 01.2024
  • Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
  • Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
  • Managed budgets and timelines effectively to deliver projects on schedule and within budget constraints.
  • Collaborated with architects and contractors to ensure seamless integration of design elements.
  • Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
  • Specified appropriate products and materials to meet project objectives and design scheme.

General Manager

HT Constuction Pte Ltd
01.2021 - 04.2023
  • Project Oversight: Directed and ensured the smooth execution of renovation and interior design projects from inception to completion, meeting timelines, quality standards, and budgetary goals.
  • Team Leadership: Managed and mentored a diverse team of project managers, providing guidance and support to improve their performance and ensure projects were delivered successfully.
  • Sales Team Management: Led the sales team in strategizing and executing plans to drive business growth, establish strong client relationships, and meet sales targets.
  • Client Relationship Management: Acted as the primary point of contact for key clients, ensuring clear communication, resolving issues, and maintaining long-term partnerships.
  • Operational Efficiency: Streamlined processes and implemented best practices to enhance productivity and reduce operational bottlenecks.
  • Budget and Resource Allocation: Monitored project budgets, ensuring optimal resource allocation to maintain profitability while meeting client expectations.

Service Captain

HuTong Chinese Restaurant
03.2018 - 09.2020
  • Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Assisted in menu development by offering suggestions based on customer feedback and industry trends.
  • Contributed to the development of promotional events and marketing strategies to attract new customers and retain existing clientele.
  • Trained new team members on proper serving etiquette, fostering a professional atmosphere that impressed guests.
  • Oversaw banquet events from planning to execution, ensuring seamless coordination between staff members for successful outcomes.
  • Led pre-shift meetings to communicate daily specials, menu changes, and important updates to the team.
  • Ensured timely delivery of food and beverage orders, maintaining a high level of accuracy and presentation quality.

Support Assistant Banqueting

Sentosa Gold Club
06.2015 - 02.2016
  • Conducted performance evaluations for stewarding staff, identifying areas for improvement and providing constructive feedback.
  • Participated in regular management meetings offering valuable insights into departmental operations ultimately benefiting overall performance.
  • Provided support to executive chef in menu planning, dish development, and ingredient sourcing initiatives.
  • Oversaw proper storage of china, glassware, silverware, tableware, linens ensuring minimal breakages or losses.
  • Collaborated with culinary team members to optimize kitchen workflows for increased efficiency.
  • Reduced equipment downtime by implementing a preventive maintenance program for all major appliances in the kitchen.

Education

Nitec - Electrical Engineering

Insitute of Technical Education
Singapore
05.2015

GCE N Level - None

Damai Secondary School
Singapore
12.2013

Skills

Client Communication

Interior design

3D rendering software

Interior Styling

Project Management

Team Leadership

Operational Efficiency

Relationship Building

Sales Forecasting and Analysis

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Upper intermediate (B2)

Timeline

Interior Designer

Monochrome Studio Pte Ltd
04.2023 - 01.2024

General Manager

HT Constuction Pte Ltd
01.2021 - 04.2023

Service Captain

HuTong Chinese Restaurant
03.2018 - 09.2020

Support Assistant Banqueting

Sentosa Gold Club
06.2015 - 02.2016

Nitec - Electrical Engineering

Insitute of Technical Education

GCE N Level - None

Damai Secondary School

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Paul Lou