Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Manager
Calista Home Fashions (2001) Pte Ltd
01.2008 - Current
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Developed and maintained relationships with customers and suppliers through account development.
Established and updated work schedules to account for changing staff levels and expected workloads.
Delivered feedback to decision-makers regarding employee performance and training needs.
Approved regular payroll submissions for employees.
Applied customer feedback to develop process improvements and support long-term business needs.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Conducted monthly inventories of raw materials and components on work floor.
Recorded inventory sales into organisation's weekly income report.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Project Manager
KCC (S) PTE LTD
03.1998 - 03.2008
Project Identification and Appraisal (Identified plans and resources required to meet project goals and objectives).
Project Monitoring and Handover (Managed projects from procurement to commission).
Project Definition, Organisation and Financial Approval (Developed and initiated projects, managed costs, and monitored performance).
Achieved project deadlines by coordinating with contractors to manage performance.
Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with contractors and stakeholders.
Modified and directed project plans to meet organisational needs.
Fostered relationships with contractors and vendors to promote positive working relationships.
Provided management for internal personnel, contractors and vendors.
Drove team success through shared vision and recognition of quality performance.
Identified, reviewed and applied policies and procedures.
Reined in project costs while meeting key milestones.
Eliminated discrepancies in progress by reviewing performance, spend and timeline.
Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
Boosted revenues by coordinating and executing projects and growing inventory diversity.
Maintained open communication by presenting regular updates on project status to customers.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Reported regularly to stakeholders and customers on project budget, progress and technical problems.
Recruited and oversaw personnel to achieve performance and quality targets.
Sourced, vetted and managed vendors needed to accomplish project goals.
Adhered to budget requirements with excellent planning and consistent expense monitoring.
Verified quality of deliverables and conformance to specifications before submitting to clients.
Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
Asst. Manager
Orchard KTV
01.1990 - 01.1993
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Monitored security and handled incidents calmly.
Monitored services crew and work schedules
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Captain (Service)
Apollo Nightclub & KTV
06.1987 - 01.1990
Demonstrated supervisory competency and assisted Manager in training/ coaching and implementation in 100% level of service etiquette
Education
Project Management
PSB Corporation
Singapore
2004
International Business Management
TAFE NSW
WESTERN SYDNEY INSTITUTE
2001
Skills
Project Management
Business Management (Planning and Operations)
Food and Beverage Management
Managing Terminations
Managing Operations and Efficiency
Administration and Reporting
Issue and Conflict Resolution
Technical Proficiency
Performance Tracking and Evaluations
Staff Management
Supplier Relations
Managing Files and Records
Maintenance and Repair Management
Productivity Performance
Timelines and Milestones
Certification
Coating Inspector
issued by Sunraysia Institute of TAFE
Building Construction Safety Supervisor
issued by Department of Industrial Safety, MOM
National Trade Certificate Grade III in F&B Services (Practical and Theory)
Fishing
Fishing is a hobby that can cultivate patience and teach us to appreciate the rewards of waiting.
Group Control and Account, Accountant at AIM 2001 Pte Ltd (Under Capitaland Group)Group Control and Account, Accountant at AIM 2001 Pte Ltd (Under Capitaland Group)