Paul J. Chen
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director, Enterprise Data & AI
CoolRiots
07.2002 - Current
- Provide AI Transformation Leadership to clients
- Develop and execute the enterprise-wide AI strategy, aligned with business objectives and digital transformation goals.
- Champion AI adoption and driving measurable ROI from AI solutions.
- Oversee the design and deployment of AI-powered use cases in areas such as customer engagement, operations, compliance, and risk management.
- Partner with C- Level Executives to identify business transformation opportunities powered by AI.
- Direct teams in building AI Agents, Generative AI solutions, and RAG pipelines for business-critical functions.
- Implement AI governance controls for fairness, bias detection, model drift, explainability, and regulatory compliance (PDPA, GDPR, industry standards).
- Ensure AI adoption aligns with legal, ethical, and industry-specific regulations (e.g., FSI, healthcare, government).
- Establish monitoring frameworks for AI model performance and continuous improvement.
- AI Transformation, Managed Services – AI Governance & AI Security
- Reasons for leaving will be given during an interview
Business Development Director -Hybrid Role
Omni-Comm Pte Ltd
04.2024 - 05.2025
- Key responsibility is AI Transformation within the organization and with clients.
- Established business portfolio diversification through building an ecosystem of GenAI, NLP and Data Science Partners with local and global partners.
- I was personally responsible for starting an IBM Business Partnership for Data & AI.
- Provide AI solutions to meet business needs in the Hospitality and Healthcare industries, understanding the specific challenges and opportunities within the organization.
- Defining clear business goals and identifying use cases where AI can add value, such as improving customer experience, optimizing operations, or generating insights from data.
- Engage stakeholders to align AI initiatives with business initiatives.
- Responsible for identifying and generating new business leads through various channels like sales navigator, trade shows, cold calling, marketing campaigns using various lead generation platforms.
- Create new streams of revenue through product & solution diversification focusing on targeted industry verticals.
- Developing and executing strategic plans to achieve sales targets and expand customer base.
- Partner with customers to understand their business needs and objectives.
- Effectively communicate the company’s value proposition through proposals and presentations.
- Build In house capabilities for Cybersecurity solutions.
- BD/Technical (AI Transformation through GenAI, NLP, Data Science Solutions. Cybersecurity- DevSecOps & MSSP Solutions)
Business Development Director – Hybrid BD/Technical
Innovax Systems
05.2023 - 04.2024
- Company Overview: (a 6-month SG-Tech Funded Position Extended To A Year)
- Responsible for reviving the existing business and driving up sales revenue for AWS Bedrock Gen AI solutions
- Responsible for identifying and generating new business leads through various channels like trade shows, cold calling, marketing campaigns using various lead generation platforms.
- Create new streams of revenue through business diversification Application Security - DevSecOps business
- Developing and executing strategic plans to achieve sales targets and expand customer base.
- Partner with customers to understand their business needs and objectives.
- Build channel partners through a sell through strategy.
- Effectively communicate the company’s value proposition through proposals and presentations.
- Grow the new Application Security business with Scantist, Checkmarx & Synopsys.
- Customer Experience GenAI Solutions , Application Security - DevSecOps
Product Development / Strategy Director
NexusGuard
06.2021 - 11.2022
- Company Overview: (SaaS, Managed Services – DDoS Protection, VAPT, DevSecOps Solutions)
- Responsible for product development and Go-To-Market strategies.
- Gathering and prioritizing product features and partner/customer requirements
- Defining the product vision, and working closely with engineering, services, sales, marketing, providing support to ensure revenue and customer satisfaction goals are met.
- Supports the company’s overall strategy, and ISV partnerships
- Develop pricing strategies for Telco partners.
- Develop marketing and product messaging content.
- Develop Telco transformation strategies to enhance their competitive advantages.
- Create business cases for new products based on research and market analysis
- Develop product roadmaps with specific goals and milestones that align with the organization’s strategic objectives
- Manage the development of new products from concept to commercialization
- Conduct market research to identify new product opportunities that meet customer needs.
- Focusing on Telcos in the US, Middle East, Africa & Asia markets
Adjunct Lecturer
09.2019 - 06.2021
- Conduct AWS training for Polytechnic students
- Attended a Google funded GCP Professional Cloud Architect certification program
- Did ad-hoc consultancy work for my former employer Getronics
- (Due to the Covid-19 situation, there were a few job opportunities lost due to hiring freeze)
Director, Professional Services – APAC, India
Getronics Solutions
02.2017 - 04.2019
- Company Overview: (A Global Systems Integrator)
- Holds Profit and Loss responsibilities which involve growing and monitoring professional services revenue, costs, and project profitability.
- Securing, committing, and delivering PS bookings and revenue.
- Work closely with the regional CFO on matters relating to BU P&L, sales revenue, sales/contribution margins and costs reduction.
- Generated Business Unit annual revenues in the range of 8 to 10 million Euros.
- Manage a team of Presales Managers and Solution Consultants across the Asia Pacific region with a strong focus on achieving and exceeding revenue targets.
- Manage a team of highly skilled implementation engineers across the region and a team of Project Managers.
- Manage Client, Vendor and Partner Relationships.
- Work closely with the Head of Sales, Bid Management Teams on various sales opportunities.
- Qualify and approve bid opportunities based on revenue size and delivery capabilities.
- Develop new techno logy portfolios to grow new revenue streams.
- Manage a portfolio of implementation projects on schedule, within budget and with high customer satisfaction.
- Responsible for staffing, training, performance management, staff career development and achieving objectives of the business unit.
- Developed strong business relationships with key customers and partners in the following industry verticals: Airlines, Pharmaceutical, Telco Service Provider, Manufacturing, Airlines, Energy & Gas and Financial Services Industries.
- Leads cross functional collaboration across Sales, Product, Managed Services and my PS teams.
- Ensuring solutions are competitive, compelling, and differentiated.
- Determine Professional Services Pricing Strategy & Execution.
- Enhance delivery abilities of the team around SOC, Cybersecurity Solutions & Services, Networking, Server Virtualization, Hyperconvergence, Software Defined Storage, SDN, SD-WAN technologies, Microsoft Azure, AWS, and hybrid Cloud.
- Direct reporting to the CEO, COO
- Business Unit Head of Consulting, Engineering, & PMO – managing local & regional teams
- Getronics was acquired leading to massive layoffs companywide
Director, Business Development (Technical BD)
Numascale
12.2014 - 11.2015
- Develop business use cases for IoT and Smart Nation.
- Worked closely with software development team to design Big Data Analytics solutions for IoT for Manufacturing and Smart City Applications
- Assist in the development of Machine Learning models for IoT data analytics
- Key clients include the Singapore government, Bosch, Intel, Mitsubishi.
- Participate in government Smart Nation initiatives and tenders.
- Building up sales funnels in both the Public and Private sectors
- Collaboration with Intel IoT & Mitsubishi on IoT Smart Manufacturing
- Collaboration with Advantech / Microsoft on Azure IoT platform
- Responsible for the overall management of all strategic and operational Marketing and Customer Relationship activities.
- Provide market feedback to the company leadership regarding competitive offerings, prospect business needs and generate product development ideas.
- IoT Solutions & Big Data Analytics
Director, Professional Services
DCV Engineering
08.2012 - 11.2014
- Company Overview: (Cisco / EMC Professional Services Partner)
- Manage a team presales consultants and professional services engineers for Professional Service’s deployments.
- Analyze sales opportunities and requirements to propose the best workable solutions.
- Maintains a level of technical practice readiness to support delivery of customer engagements.
- Holds Profit and Loss responsibilities which involve growing and monitoring professional services revenue, staffing costs and project profitability.
- Design, develop and bring to market service offerings which will drive additional revenue.
Senior Technology Consultant
EMC Corporation
01.2011 - 07.2012
- Company Overview: (Now Dell /EMC)
- Key clients include Citibank, Morgan Stanley and other FSI firms.
- Architect solutions encompassing virtualization, cloud orchestration around VMware solutions, complimenting existing EMC Consulting and Channel partners with skills and experience outside that of traditional EMC technologies.
- Developed technology strategies to deliver EMC solutions that support business objectives at assigned accounts.
- Fostered and established strong Channel partnerships through constant communication, joint training, and transparent business operations. Lead in technical discussions.
- Channel partner enablement through technical marketing events.
- Engaged in the evangelization of VMware, EMC and VCE Cloud business value messaging to target markets and customers.
- Virtualization, Storage & Cloud / Orchestration
Regional Design Authority
Cable & Wireless PLC
06.2010 - 11.2010
- Company Overview: (Now Vodafone)
- Key Clients include Standard Chartered Bank, Aviva
- Architect global LAN/WAN solutions for global clients.
- Be a critical player/owner of bid management process.
- Interfaced with product vendors and alliance partners for technology and product updates.
- Facilitate customers in guiding their decisions on technology and products.
- Owns the technical validation phase of the sales cycle and accountable for the delivery of the designed solution.
- Administered business value and build ROI analysis as appropriate.
- Work closely with project implementation teams to ensure successful delivery.
- Provided technical oversight of client and partners’ designs and implementation.
- Network Architecture & Design
- Service Provider Network Engineering, LAN-WAN PE/CE Design
Solutions Architect – Team Lead
Computer Sciences Corporation
05.2005 - 06.2009
- Company Overview: (Now DXC)
- Key clients include BHP Billiton, Maybank, Bombardier.
- Interacts with global clients and internal account teams to gain an understanding of the business environment, technical context and organizational strategic direction.
- Acts in a consulting and advisory role to Clients, Internal Account Directors and Service Delivery Directors on technical direction and solutions
- Formulated Client Technology Road maps and strategy.
- Delivered complex solutions encompassing data centre design, server virtualization, storage, security, and applications solutions.
- Participated as a key decision maker in the architectural and design process
- Provided technical oversight of client and partner’s designs and implementation.
- Direct reporting to CSC Australia
- Data Center, Networks, Virtualization, Storage, Security, and DB Applications.
Technology Program Manager
Cisco USA
06.2004 - 05.2005
- Drive APAC theatre sales initiatives around Account Manager, Systems Engineer, Sales/SE Management, and channel Support and align technology group initiatives to sales initiatives.
- Managed sales and technical support programs for the two technology groups
- Implemented training programs for Cisco Account Managers and System Engineers.
- Developed sales and technical training content with external vendorsl partner development.
- Direct Reporting
- Service Provider Optical Networks
- 1-year contract
Education
MS - Computer Science, CS, DS, AI & Robotics
University of Colorado
Bachelor of Science - Electrical Engineering
Southern Illinois University
Skills
- Possess strong management leadership and decision-making abilities
- Possess strong consultative skills which combine technical expertise, and the understanding of business drivers
- Experience in engaging C level executives, senior management, and technical audiences Able to engage and influence technical and business decision makers
- An excellent communicator – verbal and written with excellent presentation skills
- Native fluency in English
- Management & Leadership Experience
- Business Development
- Consulting
- Cybersecurity
- Data Science / Gen AI
- Cloud Service Provider Solutions
Certification
Details on Certifications & Training are on a separate page.
Timeline
Business Development Director -Hybrid Role
Omni-Comm Pte Ltd
04.2024 - 05.2025
Business Development Director – Hybrid BD/Technical
Innovax Systems
05.2023 - 04.2024
Product Development / Strategy Director
NexusGuard
06.2021 - 11.2022
Adjunct Lecturer
09.2019 - 06.2021
Director, Professional Services – APAC, India
Getronics Solutions
02.2017 - 04.2019
Director, Business Development (Technical BD)
Numascale
12.2014 - 11.2015
Director, Professional Services
DCV Engineering
08.2012 - 11.2014
Senior Technology Consultant
EMC Corporation
01.2011 - 07.2012
Regional Design Authority
Cable & Wireless PLC
06.2010 - 11.2010
Solutions Architect – Team Lead
Computer Sciences Corporation
05.2005 - 06.2009
Technology Program Manager
Cisco USA
06.2004 - 05.2005
Director, Enterprise Data & AI
CoolRiots
07.2002 - Current
Bachelor of Science - Electrical Engineering
Southern Illinois University
MS - Computer Science, CS, DS, AI & Robotics
University of Colorado