Patrick Ong Kian Heong
Singapore
Summary
An Organized and efficient Leader when deployed in Economy Class Cabin. Focused on putting passengers at ease, enjoyable and creating positive travel experience for individual, families and groups. In Business Class Cabin. Focused on Products Knowledge and anticipation of premier passenger’s needs and privacy. Creating an approachable & serene service ambience and always placed their comfort as top of their needs. Exceptional problem solving and conflict resolution skills. Superb salesperson with ACTIVE listening skills, who boost Airlines revenue by effectively selling In-Flight products(DFS & Alcoholic Beverages) to Happy passangers. (Occasionally, I am proud to claim that even UNHAPPY passengers bought from me !!)
Overview
41
41
years of professional experience
Work History
Private Swim Coach
- Current
- Active Private Swim Coach on Saturday and appointment days. None stop, Since Jan/2009 until present. American RED CROSS Trained and Certified Coach. (Since Nov/2008) LifeGuard Qualified since Sep/1980.
Elegance Dental Laboratory
10.2020 - 05.2021
- Marketing Manager & Lab Manager.
FINNAIR
01.2016 - 03.2020
- Senior Flight Attendant Specialized in Business Class Services only.
DELTA AIRLINES
01.1990 - 01.2015
- As Professional Flight Attendant cum Instructor. Trained and Certified Instructor. (2002, 2003 & 2004) Trained, Facilitated & Mentored for 500 Flight Attendants and Managers Annually for the Asia Pacific Region.
Wallace Brightside Engineering
01.1985 - 01.1989
- Airconditioning Engineering. Drafting and Designing on M&E Projects. (1)Suntec City Mall & 3 Hotels. (2)Changi Airport T2. (3)Tuas F&N Tiger Beer Brewery.
Education
G.C.E “O” LEVEL - Biligual
River Valley High School
12-1980
Industrial Technician Certification - ITC
Airconditioning Engineering
10-1983
Diploma In Marketing - LCCI
Marketing,Advertising & Public Relation
05-1988
Interaction - undefined
Northwest Airlines Academy
11-1997
TCM Tui Na - 中医推拿
College of Sports Therapy & Natural Medicine
05-2001
Instructor Certification Program - undefined
Northwest Airlines Academy
02-2002
Unleash The Power Within 2002 - undefined
By Anthony Robbins
10-2002
ScriptWriting Course - By Jack Neo
J TEAM Academy
11-2004
Certificate Of Marriage - undefined
With Ms.Yasuko Kurokohchi
03-2005
Skills
Calm under pressure
A Skilled Mentor and Coach
Courteous demeanor
Decisive and Flexible
Natural Leader and Team Players
CPR and AED Trained & Certified
Expert Problem solver (Never give up, is what fellow CREW labelled me !)
Fluent in ENGLISH, MANDARN, Japanese, Cantonese, Hokkien & TeowCheow
Accomplishments
- Mentored & Facilitated 500 Flight Attendants (Taiwan,Beijing,Japanese,Korean,Philipino,HongKong,Bangkok), New Hires and Base Managers annually.
- 2001 Perfect Attendance Award. (ZERO Sick Call nor Absent from Duty for at least 10 years and more)
- 2007 Award of TOP COMMENDATIONS (By Passengers) (6 consecutive Months of 2007 1st & 2nd Quarter)
- 2007 Award of TOP COMMENDATIONS (By Passengers) (12 Consecutive Months of 2007)
- 04/Mar/ 1996 Mid Air Incident (NW 04 / NRTSIN Flight) Certification of COMMENDATION Award (Specially awarded to TEAM of Flight Attendants, Effectively Managing a Mid-Air Decompression REAL-TIME Emergency Situation)
Testimonials
- See Attached 2 documents please
- (1) Ms.Luzbella Po (Regional Manager for SIN,BKK & MNL)
- (2)Ms.Mayumi Koyama (Manager,Japan Operation & Pacific Region)
Timeline
Elegance Dental Laboratory
10.2020 - 05.2021
FINNAIR
01.2016 - 03.2020
DELTA AIRLINES
01.1990 - 01.2015
Wallace Brightside Engineering
01.1985 - 01.1989
Private Swim Coach
- Current
G.C.E “O” LEVEL - Biligual
River Valley High School
Industrial Technician Certification - ITC
Airconditioning Engineering
Diploma In Marketing - LCCI
Marketing,Advertising & Public Relation
Interaction - undefined
Northwest Airlines Academy
TCM Tui Na - 中医推拿
College of Sports Therapy & Natural Medicine
Instructor Certification Program - undefined
Northwest Airlines Academy
Unleash The Power Within 2002 - undefined
By Anthony Robbins
ScriptWriting Course - By Jack Neo
J TEAM Academy
Certificate Of Marriage - undefined
With Ms.Yasuko Kurokohchi