Patrick Balanrayos
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Benefits Analyst
ADP, Inc.
08.2015 - Current
- Assisted with design and implementation of various employee benefits programs.
- Run weekly Reports for clients to see new hires, terminated employees.
- Send or Process the changes for the Employees regarding benefits or demographic changes.
- Built relationships with Benefits Service Specialist to foster quality service delivery for the clients
- Analyzed and evaluated Reports and benefits programs and recommended improvements.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Reduced employee turnover by creating welcoming, inclusive and employee-centered work culture.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
- Implemented and Processed Open Enrollment for different clients.
- Delivered targeted advise on issues such as applicable employment regulations, compensation strategies, and internal systems to help companies update antiquated or ineffective approaches.
Customer Service Representative
Convergys
01.2015 - 07.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Business Administration
De LaSalle University Dasmariñas
Cavite, Philippines10.2013
Skills
- Eligibility Determinations
- Critical Thinking
- Procedure Improvement
- Benefits Interpretation
- Documentation
- Workflow Processes
- Carrier Negotiations
- Creative Solutions
- Complex Problem-Solving
- ADP Workforce Now
- Team Goals
- Special Projects
Timeline
Benefits Analyst
ADP, Inc.
08.2015 - Current
Customer Service Representative
Convergys
01.2015 - 07.2015
Bachelor of Science - Business Administration
De LaSalle University Dasmariñas
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