Patricia Veronica Teo
Summary
Accomplished Cashier Team Leader at NTUC Fairprice Co-operative Limited, adept in cash handling and management, showcasing exceptional team management skills. Elevated customer satisfaction by streamlining transaction processes and mentoring staff, contributing significantly to sales targets. Proficient in Microsoft Office, demonstrating strong multitasking abilities and a detail-oriented approach.
Experienced with leading cashier teams, ensuring seamless operations and customer satisfaction. Utilizes strong communication and organizational skills to manage cash handling and resolve customer issues promptly. Track record of fostering cohesive team environment and maintaining high levels of accuracy and efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cashier Team Leader
NTUC Fairprice Co-operative Limited
08.2013 - 09.2024
- Operating both POS and NCR system for cashiering
- Handling different mode of payments for cashiering such as cash, credit cards, nets, cashcard, apple and android pay, ezlink, flashpay, vouchers, gift cards, cdc vouchers, partner vouchers and many more
- Helping customers in bagging their purchases and sorting the purchases accordingly
- Operating Singapore Pool TIM / UBT machine for sales of lottery and sports products, winning and cancellation of lottery products
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Using K2 system to perform cancellation for jammed or damaged tickets
- Supported storewide efforts towards achieving sales targets through cross-selling related products or services during checkout process.
- Replenishment of grocery and non food stocks onto shelving
- Resolved customer complaints promptly, ensuring repeat business and overall satisfaction levels remained high.
- Performed daily sale taking reconciliations for banking
- Issuing cash float to cashiers
- Monitoring and ordering office consumables
- Using TMS system to adjust staffs' clock in and clock out
- Using SAP system to check on stock details, pricing and many more
- Coordinated cashier scheduling to ensure adequate coverage during peak hours and special events.
- Assisted in stocktake planning and operations
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Mentored junior cashiers, providing guidance on best practices and company policies.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
Cashier
NTUC Fairprice Co-operative Limited
12.2006 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Administrative Assistant
Xcellink Private Limited
01.2006 - 05.2007
- Sorting local and oversea invoices, mails and delivery notes
- Dispatched mails to mail room
- Using SAP to check client mailing details and billing information
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
No Degree - Diploma in Biotechnology
Singapore Polytechnic
Singapore, Null, Singapore05-2012
No Degree - Higher Nitec in Biochemical Technology
ITE College East
Singapore04-2009
No Degree - GCE O Level
Bukit Merah Secondary School
Singapore12-2005
Skills
- Proficiency in for Microsoft Words, Powerpoint and Excel
- Workload prioritization
- Employee scheduling
- Team management
- Cash handling expertise
- Cash register operation
- Customer relations
- Detail-oriented
- Decision-making
- Cash handling and management
- Multitasking Abilities
- Retail merchandising
Certification
- CPR/AED Certification
- First Aid Certification
- WSQ Perform Point Of Sale Operations
- WSQ Perform Advanced Presentation Functions
- WSQ Perform Advanced Word Processing
- WSQ Perform Advanced Spreadsheet Fundamentals
- WSQ Perform Spreadsheet Functions
- WSQ Perform Presentation Functions
- WSQ Perform Word Processing Functions
- WSQ Perform Online Collaboration
- WSQ Apply Root Cause Analysis
- SAP Training
- WSQ Essential Retail Skills
- WSQ Perform Stock Control Operations
- WSQ Handle merchandise Display
- WSQ Workplace Safety & Health Operations
- WSQ UP Your Service Course! 300
- Workplace Trainer Programme
- WSQ Demonstrate Secure Use of It
Photography
Certification in Photography - NAFA
Additional Information
Referees:
1. Stefanie Ang, SportsSG Division Head (Team Nila)
Email: stefanie_ang@sport.gov.sg
Hp: 93875587
2. Khoo Yu, Senior Manager (Team Nila)
Email: khoo_yu@sport.gov.sg
Hp: 98426297
3. Sharlyn Chong, Branch Manager (NTUC Fairprice - Rivervale Mall)
Hp: 85884334
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Intermediate (B1)
Timeline
Cashier Team Leader
NTUC Fairprice Co-operative Limited
08.2013 - 09.2024
Cashier
NTUC Fairprice Co-operative Limited
12.2006 - 08.2013
Administrative Assistant
Xcellink Private Limited
01.2006 - 05.2007
- CPR/AED Certification
- First Aid Certification
- WSQ Perform Point Of Sale Operations
- WSQ Perform Advanced Presentation Functions
- WSQ Perform Advanced Word Processing
- WSQ Perform Advanced Spreadsheet Fundamentals
- WSQ Perform Spreadsheet Functions
- WSQ Perform Presentation Functions
- WSQ Perform Word Processing Functions
- WSQ Perform Online Collaboration
- WSQ Apply Root Cause Analysis
- SAP Training
- WSQ Essential Retail Skills
- WSQ Perform Stock Control Operations
- WSQ Handle merchandise Display
- WSQ Workplace Safety & Health Operations
- WSQ UP Your Service Course! 300
- Workplace Trainer Programme
- WSQ Demonstrate Secure Use of It
No Degree - Diploma in Biotechnology
Singapore Polytechnic
No Degree - Higher Nitec in Biochemical Technology
ITE College East
No Degree - GCE O Level
Bukit Merah Secondary School
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