Patricia Ann O'Hara
Summary
With extensive experience in the Marine, Airline, and various other industries. Recognized for a strong commitment to excellence and a proven ability to engage effectively with individuals at all organizational levels. Embraces challenges as opportunities for growth and consistently leverages skills to contribute value and foster mutual development within the company. Loves exploring new diving spots in the Southeast region, bringing a unique blend of professional dedication and personal enthusiasm to every endeavor.
Overview
21
21
years of professional experience
Work History
Client Services Executive (Operations)
Nautica Maritime
11.2024 - Current
• Managed end-to-end port-call operations, including clearances, berthing arrangements, and husbandry services.
• Coordinated with Masters, terminals, authorities, and service providers to ensure smooth vessel turnaround.
• Oversaw crew changes, logistics, and documentation to maintain regulatory compliance and operational efficiency.
• Protected Vessel Owners’ interests through cost control, timely reporting, and proactive issue resolution.
Administrative Executive
Grindrod Shipping Pte Ltd
03.2013 - 04.2024
- Performing various admin functions for the Marine Manager, DPA, and Technical Superintendents.
- Organising travel/hotels for Dept. Managers on inspections or Captains/Chief Engineers on courses including arranging visas and airport transfers.
- Responsible for co-ordination the logistics of the Fleet Mail System including, the timing of dispatch and selection of destination port is done in close liaison with the technical superintendents and port agencies.
- Control and ordering of specialist and safety Logbooks, record books, ISPS, muster lists etc.
- Updating on Q88 Baltic dry fleet vessels classification certificates for commercial and trading.
- Assist during Emergency response situations taking time log during drills).
- Adhoc Inspection of galley and accommodations aboard our vessels. Briefing with Master, Cook & Messman via MS Teams.
- Liaise with MPA for officers COE
Receptionist/Administrator
Grindrod Shipping Pte Ltd
09.2011 - 03.2013
- Assists with scheduling and preparing meeting and conference rooms.
- Receives and directs incoming calls to appropriate personnel.
- Greets and announces clients, applicants, and visitors.
- Follows security procedures for recording guests, suppliers, and other visitors.
- Arranges video and/or web conferencing as needed.
- Maintains neat appearance reception area, conference rooms café and other common areas.
Public Relations Officer
Singapore Airlines via Kelly Services
02.2009 - 08.2011
- Customer service stationed in the silver Kris lounge, attending to premier passengers.
- Escorting VIP passengers and facilitating their flight details.
- Ensuring smooth handling of passengers in the lounge and addressing their concerns pertaining to their flights.
- Checking on flight details and seat planning, sending telexes to different departments here and overseas.
- Including ad hoc duties in the lounge in service to passengers.
- Kept close eye on passenger behaviour and watched for problems such as injuries, illnesses, and emotional concerns.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Account Management (Sales Customer Care)
LGA
03.2005 - 12.2008
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelor of Arts - International Logistics & Trade Finance
University of Northampton
10.2019
Advanced Diploma - Maritime & Logistics Management
Institute of Maritime & Business Management (IMBM)
07.2018
Diploma - Maritime Studies
Institute of Maritime & Business Management (IMBM)
11.2017
Certificate - Maritime Studies
Institute of Maritime & Business Management (IMBM)
11.2017
"N" Levels -
Westlake Secondary
01.1995
PSLE -
CHIJ-Our Lady of good council
01.1989
Skills
- Interpersonal skills
- Operations management
- Customer-oriented
- Executive support
- Customer relations
- Motivation
- Team player
Languages
English
some Bahasa Melayu
some Mandarin
Non Profit
- Committee/Member for Singapore Shipping Association
- Women's International Shipping & Trading Association (WISTA) Member
- United Women Singapore Member
Timeline
Client Services Executive (Operations)
Nautica Maritime
11.2024 - Current
Administrative Executive
Grindrod Shipping Pte Ltd
03.2013 - 04.2024
Receptionist/Administrator
Grindrod Shipping Pte Ltd
09.2011 - 03.2013
Public Relations Officer
Singapore Airlines via Kelly Services
02.2009 - 08.2011
Account Management (Sales Customer Care)
LGA
03.2005 - 12.2008
Advanced Diploma - Maritime & Logistics Management
Institute of Maritime & Business Management (IMBM)
Diploma - Maritime Studies
Institute of Maritime & Business Management (IMBM)
Certificate - Maritime Studies
Institute of Maritime & Business Management (IMBM)
"N" Levels -
Westlake Secondary
PSLE -
CHIJ-Our Lady of good council
Bachelor of Arts - International Logistics & Trade Finance
University of Northampton