Patricia You

Singapore

Summary

Dynamic Marketing and Customer Success Executive with a strong academic foundation in Marketing (SIM & RMIT University) and diverse hands-on experience across customer relationship management, cross-border coordination, order processing, logistics, and technical support. Proven ability to bridge communication between clients, headquarters, and internal teams while learning complex technical product knowledge to better serve customer needs. Skilled in market research, competitive analysis, and data-driven marketing strategies to drive business growth. Known for strong cross-functional collaboration, problem-solving, and delivering customer-centric solutions in fast-paced, international business environments. Fluent in English with intermediate proficiency in Mandarin.

Overview

year of professional experience

Certification

Work History

Marketing Executive

Nicomatic Singapore

07.2024 - Current

Build and maintain strong client relationships while coordinating directly with customer headquarters to ensure seamless communication and satisfaction.
Manage order processing and closely coordinate with internal teams to ensure timely and accurate fulfillment.
Collaborate with cross-functional teams including engineering, proactively learning technical product knowledge to better support client inquiries and product positioning.
Handle logistics coordination to ensure smooth global delivery and inventory management.
Conduct market research and competitive analysis to identify new business opportunities and refine go-to-market strategies.
Develop and execute product promotion plans and targeted marketing campaigns to support business growth.
Prepare in-depth product comparisons and technical documentation to support sales positioning and client decision-making.

Education

Bachelor of Marketing - Marketing

RMIT University

01.2024

Diploma of Management -

SIM University

01.2021

Skills

Market Research & Competitive Business Analysis
Digital Marketing Strategy & Campaign Management
Customer Relationship Management (Salesforce CRM)
ERP & Supply Chain Systems (Epicor ERP)
Data Analysis & Reporting (Microsoft Excel, PowerPoint, Outlook)
Strategic Planning, Project Coordination & Cross-functional Collaboration
Strong Business Communication & Professional Writing Skills

Language

English: Fluent (IELTS 6)

Mandarin: Intermediate