Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Manager

Patricia Ho

Project Manager
Singapore,Sengkang

Summary

Resourceful Project Manager with 27 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Effectively managed cross platform projects, including critical Government systems, Agency-wide, as well as Whole-Of-Government (WOG) systems, to ensure timely delivery within budget. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Skilled at managing cross function functional project teams as well as external vendors, in addition to identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Delicate management skills to balance senior management expectations and secure buy-in for all projects.

Overview

28
28
years of professional experience
3
3
years of post-secondary education
5
5
Certificates

Work History

Project Manager

GovTech
Singapore
08.2012 - Current
  • In charge of Operational ICT projects, comprising of critical, agency-wide and Whole-Of-Government (WOG) systems, which includes a WOG Governance, Risk and Compliance (GRC) system hosted in the Government Private Cloud using agile methodology, consisting of ICT Portfolio Management, Agency and System Management, Supplier Management, Policies, Standards and Guidelines Management, Audit and Compliance Management, Governance Analytics and Reporting on Archer, Business Intelligence Software (BIS) on Tableau and a bespoke Self-Service Portal (SSP).
  • Fostered relationships with vendors to promote positive working relationships.
  • Reined in project costs (both capital and recurrent) while meeting key milestones.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
  • Oversaw high profile projects for by planning, designing, and scheduling phases.
  • Drove team success through shared vision and recognition of quality performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Reported regularly to senior management on project budget, progress and technical problems.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Verified quality of key deliverables and conformance to specifications after vendor's submission.
  • Sourced, assessed and recommended appropriate technical solutions from vendors to address functional/technical operational requirements.
  • Performed evaluation on system proposals submitted by vendors participating in Tender/Quotation processes called through government tendering or quotation procurement procedures.
  • Ensured all procurements are conducted in accordance to Instruction Manuals.
  • Facilitated disputes due to differing interpretations of conditions stated in contracts.
  • Ensured project deliverables met Service Level Agreement (SLA) stipulated in contract and adhered to quality standards, such as ISO9001:2008.
  • Managed contracts assigned and ensure timely renewal of contracts.
  • Maintained relationships with material vendors to lower costs and diversify capabilities
  • Updated operational methods and oversaw accounting procedures for improved efficiency
  • Met project deadlines without sacrificing build quality or workplace safety
  • Developed and initiated projects, managed costs and monitored performance
  • Modified and directed project plans to meet organizational needs
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
  • Drove team success through shared vision and recognition of quality performance
  • Led project teams through design, construction and launch process

Lead System Analyst

StarHub Ltd
Singapore
07.1999 - 07.2012
  • Planned and conceived payment and dunning systems using information engineering, data modeling and structured analysis.
  • Enhanced and reconstructed network mediation resulting in significant increased efficiency for business end-users.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Assessed business needs and problem areas to create focused solutions.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Identified and resolved problems through root cause analysis and research.
  • Gathered requirements and performed gap analysis through design workshops with users.
  • Established specifications and coordinated production with vendors.
  • Defined business goals to determine systems requirements.
  • Created system documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Investigated and addressed system issues to enhance usability and improve functionality.

Software Engineer

BCS Information System Private Limited (BCSIS)
Singapore
07.1997 - 07.1999
  • System developer of banking solutions using Unix.
  • Managed Y2K project for OCBC.
  • On-site support all major banks in Singapore.
  • Implemented GIRO application for Monetary Authority of Singapore.
  • Created procedures for system monitoring, recovery, backup and optimization.
  • Delivered unit-tested systems with required characteristics and within customer-prescribed timeframes.
  • Collaborated with clients to define solution requirements, accounting for applicable development variables.
  • Served as subject matter expert on InterBank GIRO for both clients and internal team members.
  • Installed and configured software applications and tested solutions for functionality.
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Coordinated with other engineers to evaluate and improve software and hardware interfaces.

Programmer

Singapore Telecommunication Limited (SingTel)
Singapore
07.1994 - 07.1997
  • Programmer for Credit Control in Mainframe environment.
  • Key programmer in-charge of collating user requirements, accessing of system requirements and development.
  • Investigated and addressed system issues to enhance usability and improve functionality.
  • Imparted knowledge of Mainframe programming to new programmers and Systems Analysts.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Assessed business needs and problem areas to create focused solutions.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Monitored overseas contractors' tasks, evaluating information processing and performance to gauge business functions and inefficiencies.

Education

Bachelor of Science - Computing And Information System

University of London
Singapore
05.1996 - 05.1999

Skills

Project planning and development

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Certification

[Certified ScrumMaster], [NUS-ISS]

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Timeline

[Certificate in IT Project Management, CITPM Senior], [SCS]

04-2022

[Certificate in Outsourcing Management for IT, COMIT], [SCS]

04-2022

[Data Wrangling, Analysis and Visualisation], [SP]

12-2020

[Certified ScrumMaster], [NUS-ISS]

02-2020

[Certified Agile Project Management], [SoftEd]

05-2018

Project Manager

GovTech
08.2012 - Current

Lead System Analyst

StarHub Ltd
07.1999 - 07.2012

Software Engineer

BCS Information System Private Limited (BCSIS)
07.1997 - 07.1999

Bachelor of Science - Computing And Information System

University of London
05.1996 - 05.1999

Programmer

Singapore Telecommunication Limited (SingTel)
07.1994 - 07.1997

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Patricia HoProject Manager