Patricia Chua
Summary
Experienced regional leader focused at developing talent to achieve maximum potential while generating new business opportunities, aligning efforts with organizational goals. Skilled in supplier management and identifying opportunities for technological enhancements and implementing effective solutions. Known for collaborative approach and commitment to excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Compensation Services Regional Leader
Apple
08.2020 - Current
- Led Regional team to ensure great employee experience in areas of pay and benefits across 15 countries including India.
- Launched successfully Workday, a new HR tool and Service Now, both employee service systems.
- Participated in all business expansions in region including Korea, Vietnam, Thailand, India, etc.
- Avoided late tax charges for RSU filings for employees in China.
- Ensured fast responses to new rules especially in all APAC countries
- Implemented and ensured high participation in Talent Development programs for team members.
- Mentored emerging leaders within the organization, promoting professional growth and career advancement opportunities.
Travel & Meetings Operations/Procurement APAC Lead
Apple
06.2012 - 07.2020
- Partnered with leadership to develop travel and meetings strategy and policy for all 14 countries in APAC.
- Partnered with stakeholders to produce best in class employee experience for travel and meetings,( 99% customer satisfaction).
- Used only best in class processes such as consolidated all air bookings to a single point of sale in Sgp or drove online bookings to 98%.
- Delivered exceptional value to business through innovative ideas such as during lack of commercial flights during Covid or creating options during the quarantine period.
- Co-led emergencies (such as earthquakes and typhoons) together with the crisis management team.
- Set up infrastructure for business expansion especially in emerging countries.
- Prioritized an environment where team members were inspired to do their best work and innovation.
- Led contract negotiation efforts for major suppliers, ensuring favorable terms that supported business requirements while mitigating risk exposure, and ensuring best practices in supplier diversity.
- Managed all travel and meetings KPIs.
- A member of United Airlines and American Airlines customer advisory board.
Asia Pacific Procurement Director
Merck/MSD
06.2006 - 03.2009
- Established a strategic sourcing organization of 40 employees for all goods and services across 14 APAC countries.
- Prioritised an environment where team members were inspired to do their best work and innovatio, very important due to the many new joiners.
- Consolidated global travel policy, global travel agency and global corporate card. This was well accepted at all levels, especially by the CEO and his executive committee.
- Reviewed all supplier agreements across the region that resulted in significant efficiencies and new channels, ensuring that they embraced GMP and SOX policies.
- Streamlined procurement processes by implementing strategic sourcing and supplier management techniques, using service master contract templates for all APAC countries
- Implemented best practices in supplier diversity, promoting an inclusive supply base that reflects organizational values.
- Initiated strategic blue prints for business risks and compliance, supplier rationalization and initiated P2P processes in preparation for SAP.
- Exceeded annual KPIs
Asia Pacific Procurement Director
Dell
10.2001 - 03.2005
- Refreshed the sourcing organization of 20+ employees for goods and services across 14 APAC countries. Established process controls and personally trained 20 team members, including Legal team. A significant outcome was that suppliers covered by contracts increased from 5% to 99%, thus minimising risks.
- Partnered strategically with business leaders to win new customers and improving customer satisfaction.
- Achieved 15% savings through addressing spend of US$1B, using creative Etools and processes,
- Completed P2P (Procure to Pay) initiative.
- Consolidated global travel policy, global travel agency and global corporate card and purchasing card..
- Consolidated hotel spends to a comprehensive hotel directory.
Education
Bachelor of Accountancy - Accounting, Economics And Business Law
National University of Singapore
SingaporeSkills
- Leading regional Teams
- Financial Acumen
- Strategic Acumen
- Influencing and negotiation skills
- Customer Focus
- Talent Development
- Procurement
- Contract Negotiation
- Vendor Management
- Total Reward Management
- Risk, Audits & Compliance
- Statutory & Legal Compliance
- Innovative Thinking
Accomplishments
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
Certification
Green Be,t in 6 Sigma
Great Health, Tennis, Golf,Talent Development
I work on both physical and mental health, by clearing the mind and attending the gym regularly. I play badminton weekly with my current team members and play social tennis and golf at the local club.
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Advanced (C1)
French
Intermediate (B1)
Japanese
Elementary (A2)
Timeline
Compensation Services Regional Leader
Apple
08.2020 - Current
Travel & Meetings Operations/Procurement APAC Lead
Apple
06.2012 - 07.2020
Asia Pacific Procurement Director
Merck/MSD
06.2006 - 03.2009
Asia Pacific Procurement Director
Dell
10.2001 - 03.2005
Bachelor of Accountancy - Accounting, Economics And Business Law
National University of Singapore
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