Pathmanathan Rajah

• Supervised security operations to ensure compliance with safety protocols and regulations.
• Led training sessions for new security personnel, enhancing team readiness and response effectiveness.
• Developed and implemented security policies that improved overall site safety and incident response times.
• Conducted thorough investigations of security incidents, documenting findings and recommending corrective actions.

Primary - General contractors , building maintenance services inclusive painting services.

Secondary - Hair Saloons / Barber Services

• Oversaw daily operational activities at Homestay Management Pte Ltd, enhancing service delivery and ensuring exceptional customer satisfaction.
• Implemented efficient operational processes, managing customer inquiries and resolving operational issues, which enhanced overall customer satisfaction and streamlined operations.
• Collaborated with cross-functional teams to streamline operations, resulting in enhanced service quality.

• Supervised daily dormitory security operations, ensuring compliance with protocols and enhancing safety measures.
• Coordinated incident response efforts, effectively managing communication between teams and stakeholders.
• Trained and mentored security personnel, fostering a culture of continuous improvement and professional development.
• Implemented innovative security technologies to optimize surveillance and monitoring processes across sites.
• Conducted regular audits of security systems, identifying vulnerabilities and recommending enhancements for risk mitigation.
• Conducted regular patrols of facility to detect and deter security threats.
• Recorded incident reports with detailed accounts of occurrences.
• Monitored alarm systems and CCTV footage to enable prompt attention and response.
• Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
• Managed security operations for 6000 migrant workers during Covid-19

• Developed and maintained relationships with key clients at Certis Security Malaysia, enhancing client satisfaction and retention.
• Spearheaded initiatives to deliver high-quality services, collaborating closely with clients to effectively address their needs and enhance overall satisfaction.
• Identified new business opportunities, negotiated contracts, and managed operational issues, resulting in enhanced business performance and successful outcomes.
• Cultivated and sustained relationships with key clients, resulting in enhanced satisfaction and improved client retention.
• Identified and pursued new business opportunities to drive company growth.
• Addressed operational issues and partnered with internal teams, enhancing client satisfaction and ensuring timely service delivery.

• Ensure excellence customer service is provided for passengers without compromising airport security standards

• Oversaw security operations at Certis CISCO Aviation Security Pte Ltd, ensuring compliance with aviation security regulations and enhancing overall operational integrity.
• Managed a team of security personnel, conducted regular audits, and implemented process improvements that enhanced overall security measures.
• Liaised with airport authorities, managed incidents, and provided training to staff, resulting in the maintenance of high security standards.
• Managed security operations to ensure adherence to aviation security regulations, enhancing overall safety and compliance.
• Managed a team of security personnel, conducting regular audits that enhanced security standards and ensured a safe environment.
• Implemented process improvements that enhanced security measures and increased operational efficiency.
• Liaised with airport authorities and managed security incidents, enhancing staff training and improving overall safety protocols.

• Achieved second place in sales for the year 2005, demonstrating strong sales performance and competitive skills.