Partiban Govindasamy
Singapore
Summary
Forward-thinking team player who is comfortable working in a competitive, fast-paced environment. Proactive and hardworking individual focused on continuous operational improvement, with the experience of solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Manager
ALT CRUZ PTE LTD
07.2023 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Customer Service Officer
United Parcel Services, UPS
05.2013 - 06.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
Customer Service Officer
Ceva Logistics
07.2008 - 08.2012
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Maintained 99% inventory accuracy rating.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
Warehouse Officer
DHL
08.2003 - 06.2008
- Improved warehouse efficiency by implementing new inventory management systems.
- Enhanced team productivity through consistent performance evaluations and targeted training initiatives.
- Supervised receiving, stocking and shipment in high-volume warehouse environment
- Monitored stock levels and placed new orders to maintain optimal values
- Trained and mentored warehouse team members to take on different positions
- Enforced workplace safety requirements for forklifts and other material handling equipment
- Improved warehouse operations by identifying and addressing problems impacting service delivery
- Checked physical inventory through regular cycle counts and conducted full audits to trace and correct discrepancies
- Maintained current inventory tracking information using warehouse management system
- Coordinated workflows for successful warehouse and distribution operations
- Organized logistics to consistently meet deadlines with minimal expense.
Fitness Consultant cum Fitness Trainer
California Fitness Centre
07.2002 - 07.2003
- Built a loyal foundation of clientele so as to achieve my needs in terms of meeting the quota set by the firm
- Improved client fitness levels by designing and implementing personalized exercise programs.
- Conducted comprehensive fitness assessments to identify client goals and develop tailored workout plans.
- Enhanced gym membership retention through excellent customer service and follow-up consultations.
- Educated clients on proper exercise techniques, minimizing injury risk and maximizing workout efficiency.
Security Supervisor
Apro
06.2000 - 06.2002
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Analyzed and investigated incidents alongside functional management and security supervisors
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets
- Developed improved training methods with focus on public safety and officer awareness
- Recorded incident reports with detailed accounts of occurrences
- Was an integral member of a team which was specially formed during 9-11 when terrorism was at its worst
- Oversaw team of security officers and managed scheduling and performance evaluations
- Screened vendors and contractors before granting access to restricted areas within.
Education
Integrated Logistics Management Logistics And Supply Chain Management -
Singapore Logistics Academy - Singapore
Singapore01.2011
O Levels -
Chestnut Drive Secondary - Singapore
11.1993
Skills
- Documentation and Reporting
- Incidents Management
- Workflow Optimization
- Service Recommendations
- Complaint Resolution
- Account Management
- Inbound and Outbound Calling
- Shipping Procedures Understanding
- Administrative Support
- Database Management
- Warehousing Functions
- Order Fulfillment
- Stock Management
- Stocking and Replenishing Recordkeeping Strengths
- Service Standard Compliance
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Food Safety and Hygiene-1
EDUQUEST INTERNATIONAL INSTITUTE PTE. LTD.
3 July 2023
- Food Safety and Hygiene-3
EDUQUEST INTERNATIONAL INSTITUTE PTE. LTD.
23 Aug 2023
Timeline
Operations Manager
ALT CRUZ PTE LTD
07.2023 - Current
Customer Service Officer
United Parcel Services, UPS
05.2013 - 06.2023
Customer Service Officer
Ceva Logistics
07.2008 - 08.2012
Warehouse Officer
DHL
08.2003 - 06.2008
Fitness Consultant cum Fitness Trainer
California Fitness Centre
07.2002 - 07.2003
Security Supervisor
Apro
06.2000 - 06.2002
Integrated Logistics Management Logistics And Supply Chain Management -
Singapore Logistics Academy - Singapore
O Levels -
Chestnut Drive Secondary - Singapore
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