Parthiban Lavanya

Experienced Operations Support Engineer with a proven track record in managing service teams, optimizing productivity, and ensuring high levels of customer satisfaction. Skilled in technical troubleshooting, project coordination, and proposal development, with a commitment to operational excellence and fostering long-term client partnerships.

• Managed a team of service and callback technicians, ensuring efficient service delivery and prompt response to callbacks.
• Ensured all equipment was serviced according to schedule with no missed services.
• Led site meetings and fault callback sessions, ensuring timely follow-up and issue resolution.
• Maintained accurate order tracking based on monthly forecasts, oversaw goods receiving, and confirmed job completion.
• Monitored and updated technicians' tool and equipment calibration schedules monthly.
• Issued personal protective equipment (PPE), tools, and equipment to technicians, ensuring safety and operational efficiency.
• Addressed customer queries regarding installation, configuration, and operation of equipment, ensuring high customer satisfaction.
• Collaborated with internal engineering and sales teams to contribute technical expertise to proposal development and project costing.
• Ensured proposals met customer requirements and included necessary technical considerations.
• Coordinated with suppliers and internal stakeholders to ensure timely delivery of project parts.
• Facilitated costing review meetings with internal teams to ensure accuracy and competitiveness in project bids.

Achievements:

• Implemented strategies that reduced callback rates within the first year.
• Led a team of technicians to improve productivity through targeted performance management and training initiatives.

• Managed a substantial volume of inbound and outbound communications to address customer inquiries, issues, and service requests promptly and efficiently.
• Collaborated with the sales team to achieve department sales targets, driving sales growth.
• Prepared sourcing packs, managed RFx events, and facilitated bid collation for category teams, ensuring efficient procurement processes.
• Conducted performance evaluations, negotiated contracts, and ensured adherence to procurement policies to optimize vendor relationships.
• Supported Project Managers by handling project-related paperwork, including purchase orders, payments, and supplier coordination.
• Utilized SAP to process purchase requisitions , purchase orders, Stock management , enhancing operational and supply chain efficiency.
• Managed job creation, updated sales data, and maintained billing milestones and cost budgets in SAP.
• Verified and processed billing requests, advance payments, and progressive claims accurately and promptly.
• Compiled and submitted the monthly Order Analysis Report promptly and accurately.
• Oversaw the end-to-end process of vendor invoice verification, matching, and payment processing with precision and timeliness.
• Proactively monitored procurement costs, identifying opportunities for cost-saving initiatives within budget constraints.
• Collaborated closely with inventory management teams to optimize stock levels and minimize shortages, ensuring smooth production operations.
• Managed supplier relationships by negotiating pricing, terms, and delivery schedules to ensure timely availability of materials.
• Coordinated inbound and outbound shipments in collaboration with production teams, freight forwarders, and clients.
• Ensured efficient logistics processes to meet customer expectations and deadlines for timely delivery of goods.
• Managed customer invoicing processes and effectively handled outstanding credits to ensure timely payments and efficient cash flow management.
• Implemented Power Automate workflows to automate routine tasks such as report generation and distribution.
• Implemented SAP Ariba Procure-to-Pay (P2P) solution, streamlining procurement processes for enhanced efficiency and cost savings.
• Supported External and Internal Auditors by addressing queries related to job creations, amendments, and billing.
• Utilized data visualization tools such as Power BI dashboards to monitor operational activities and performance metrics effectively.

Achievements:

• Successfully managed a high volume of customer communications, resolving inquiries and issues promptly, enhancing customer satisfaction and retention.
• Improved procurement efficiency by preparing sourcing packs, managing RFx events, and negotiating contracts, resulting in optimized procurement processes and cost savings.
• Implemented automation workflows and SAP Ariba P2P solution, enhancing operational efficiency, reducing manual effort, and achieving cost savings in procurement and administrative tasks.
• Managed customer invoicing and payment processes efficiently, ensuring timely payments and effective cash flow management, contributing to financial stability.

Experienced Business Development Professional with a strong track record in prospecting, pitching,and acquiring new clients. Proficient in market research, client relationship management, and creating tailored proposals. Demonstrated expertise in leading tender processes, negotiating contracts, and performing cost analysis to ensure competitive pricing. Known for consistently achieving lead generation targets, fostering strong vendor partnerships, and delivering innovative solutions. Skilled in utilizing SAP Ariba and CRM systems to enhance efficiency and communication. Recognised for supporting senior management and contributing to cross-functional projects.

• Sourced potential clients through various platforms and networking, identifying significantbusiness opportunities.
• Consistently achieved or exceeded monthly goals for qualified leads passed to the Sales team.
• Conducted market research to understand industry trends and client needs, informing strategic approaches.
• Developed and managed client relationships, working closely with potential customers and partners.
• Prepared tender proposals, pricing, administrative documentation, and presentation materials.
• Tailored proposals and quotations to align with client requirements, demonstrating a keen understanding of their needs and preferences.
• Conducted thorough cost and budget analysis to provide competitive yet profitable pricing solutions .
• Led the preparation and submission of tenders, effectively negotiating contracts to secure valuable business opportunities.
• Coordinated and administered interactions with customers and IT vendors/partners.
• Supported the Director in meeting departmental targets and undertook cross-functional duties and projects as assigned.
• Utilized SAP Ariba Supplier Management to nurture strong vendor relationships, fostering collaboration and ensuring mutual success.
• Streamlined communication channels to provide timely updates and confirmations, improving overall customer experience.
• Maintained and updated lead status and all prospect interactions in the CRM application daily.
• Provided weekly activity reports to management, ensuring transparent communication and progress tracking.

Achievements:

• Secured valuable business opportunities by leading tender preparations and effectively negotiating contracts.
• Identified cost-saving opportunities and implemented budget-friendly strategies without compromising quality.
• Successfully managed multiple large-scale tender processes, aligning business requirements with tender solutions.
• Recognized for delivering high-quality work and innovative solutions in a dynamic and fast-pacedenvironment.

As a Technical Planner, consistently provided direct operational support to customers and independently planned On-Wing and Near-Wing maintenance activities for Singapore Airlines' fleet of Trent 900 engines.

• Orchestrated the generation and issuance of work instructions for Line Maintenance, Hangar Maintenance tasks, and work scope.
• Developed and maintained schedules for engine maintenance checks, overhauls, and repairs, ensuring optimal resource utilization and minimal downtime.
• Coordinated aircraft scheduling for planned maintenance checks and layovers with Singapore Airlines and Airbus to ensure timely and efficient completion of maintenance tasks.
• Provided technical expertise and support to maintenance teams, resolving technical issues and challenges as they arose.
• Ensured compliance with regulatory requirements and company standards in all maintenance activities.
• Analyzed maintenance data and performance metrics to identify trends, optimize maintenance schedules, and improve operational efficiency.
• Monitored fleet planning tools to ensure maintenance tasks were issued prior to expiry dates.
• Interfaced with customers to understand their maintenance needs, provide updates on maintenance progress, and resolve any concerns or issues.
• Ensured adherence to safety protocols and quality standards in all maintenance activities, promoting a culture of safety and continuous improvement.
• Incorporated agreed audit plans into work schedules, ensuring compliance with regulatory requirements.
• Acted as the point of escalation for problem resolution, ensuring timely resolution of issues impacting task execution.