Parthiban Lavanya
Summary
Experienced Operations Support Engineer with a strong background in managing service teams, optimizing productivity, and ensuring high customer satisfaction. Skilled in project coordination, technical oversight, and process improvement. Proven ability in handling client relations, security compliance, and vendor management. Previously worked as a Sales Support Engineer, managing customer communications, supporting sales efforts, and improving procurement processes using SAP and Power Automate. Accomplished in cost management, inventory coordination, and performance reporting. As a Business Development Executive, excelled in client acquisition, proposal management, and market analysis. Strong track record in achieving sales targets and maintaining client relationships. Experienced Technical Planner with expertise in scheduling maintenance activities, ensuring regulatory compliance, and optimizing operational efficiency for aircraft maintenance.
Overview
7
7
years of professional experience
Work History
Operations Support Engineer
ST ENGINEERING LAND SYSTEMS
2022.06 - Current
- Service Management : Led and managed a team of service and callback technicians, ensuring efficient service delivery, adherence to schedules, and prompt response to client needs.
- Operational Efficiency : Optimized productivity by maintaining accurate order tracking, overseeing goods receiving, and confirming job completion, ensuring no missed services or delays.
- Project Coordination : Collaborated with internal engineering and sales teams to contribute technical expertise to proposal development and project costing, ensuring proposals met customer requirements and included necessary technical considerations.
- Technical Oversight : Monitored and updated calibration schedules for tools and equipment, issued PPE, and ensured all safety and operational procedures were followed.
- Client Relations : Addressed customer queries regarding the installation, configuration, and operation of equipment, ensuring a high level of customer satisfaction and fostering long-term partnerships. Managed approximately 30 incoming calls, emails and faxes per day from customers
- Process Improvement : Identified and implemented improvements in operational processes, collaborating with stakeholders to enhance overall efficiency and effectiveness.
- Security and Compliance : Conducted regular security audits, implemented necessary patches, and ensured compliance with industry best practices to maintain a secure operational environment.
- Documentation : Developed comprehensive documentation for procedures, policies, and guidelines, ensuring consistency and standardization in operational practices.
- Reporting and Analytics : Developed custom reports and analytics dashboards using SAP Ariba's reporting capabilities, providing decision-makers with valuable insights into procurement activities and optimizing supply chain management.
- Supply Chain Optimization : Leveraged SAP tools for strategic sourcing and supplier performance analysis, enhancing supply chain efficiency and effectiveness.
- Vendor Management : Engaged in vendor negotiations to secure favorable terms for products and services critical to daily operational support, ensuring cost-effectiveness and reliability in procurement.
- Team Development : Mentored new team members, fostering an inclusive environment that promoted a culture of learning and growth, and ensuring seamless integration into the team.
Sales Support Engineer
ST ENGINEERING LAND SYSTEMS
2020.06 - 2022.05
- Customer Communication Management : Efficiently managed a high volume of inbound and outbound communications to address customer inquiries, issues, and service requests.
- Sales Collaboration : Worked closely with the sales team to achieve departmental sales targets and drive sales growth.
- Procurement Support : Prepared sourcing packs, managed RFx events, facilitated bid collation, and conducted performance evaluations to optimize procurement processes and vendor relationships.
- Project and Paperwork Management : Assisted Project Managers by handling project-related paperwork, including purchase orders, payments, and supplier coordination.
- Operational Efficiency : Utilized SAP for processing purchase requisitions, orders, stock management, job creation, and billing milestones, enhancing operational and supply chain efficiency.
- Billing and Payment Processing : Verified and processed billing requests, advance payments, progressive claims, and vendor invoices with precision, ensuring timely payments and accurate financial records.
- Cost Management and Procurement : Monitored procurement costs, identified cost-saving opportunities, and negotiated pricing, terms, and delivery schedules to optimize supplier relationships and procurement efficiency.
- Inventory and Logistics Coordination : Collaborated with inventory management teams and coordinated inbound and outbound shipments to maintain stock levels and ensure timely delivery of goods.
- Sales and Marketing Support : Assisted in creating sales materials such as brochures and presentations, and provided ongoing support to account managers and clients to nurture relationships and ensure client satisfaction.
- Automation and Technology Integration : Implemented Power Automate workflows and SAP Ariba Procure-to-Pay (P2P) solutions to streamline procurement processes, reduce manual effort, and achieve cost savings.
- Performance Tracking and Reporting : Utilized data visualization tools like Power BI dashboards to monitor operational activities and performance metrics, and compiled monthly order analysis reports.
- KPI Achievement : Focused on meeting established KPIs for company, regional team, and individual performance through teamwork and dedication to customer needs.
Business Development Executive
ST ENGINEERING LAND SYSTEMS
2018.07 - 2020.05
- Business Development : Acquired new clients through effective prospecting, pitching, and utilizing market research to identify significant business opportunities.
- Proposal and Contract Management : Led tender processes, prepared tailored proposals, conducted cost analysis, and negotiated contracts to ensure competitive pricing and secure valuable business.
- Client and Vendor Relations : Developed and managed client relationships, maintained strong vendor partnerships, and utilized SAP ERP , Ariba and CRM systems to enhance efficiency and communication.
- Sales Targets and Performance : Consistently achieved or exceeded lead generation goals, provided qualified leads to the sales team, and contributed to meeting departmental targets.
- Market Analysis : Conducted thorough market research to understand industry trends and client needs, informing strategic approaches and proposal development.
- Documentation and Reporting : Prepared administrative documentation, pricing, and presentation materials for tenders; maintained and updated lead status in CRM; and provided weekly activity reports to management.
- Cost and Budget Management : Performed cost and budget analysis to provide competitive pricing solutions, identified cost-saving opportunities, and implemented budget-friendly strategies.
- Cross-Functional Support : Supported senior management, participated in cross-functional projects, and contributed to trade shows and conferences to promote company offerings.
- Client Satisfaction : Built strong relationships with clients, leading to increased customer satisfaction, repeat business, and successful portfolio management.
- Operational Efficiency : Streamlined communication channels for timely updates, reviewed invoices and payment requests, and ensured high-quality work in a dynamic environment.
Technical Planner
ROLLS ROYCE PTE LTD
2017.05 - 2018.05
- Operational Support : Provided direct operational support for customers and independently planned On-Wing and Near-Wing maintenance activities for Singapore Airlines' Trent 900 engines.
- Work Instructions and Scheduling : Orchestrated the generation and issuance of work instructions for Line and Hangar Maintenance, developed schedules for engine maintenance checks, overhauls, and repairs to ensure optimal resource utilization and minimal downtime.
- Coordination and Expertise : Coordinated aircraft scheduling for maintenance checks and layovers with Singapore Airlines and Airbus, provided technical expertise to maintenance teams, and resolved technical challenges.
- Compliance and Efficiency : Ensured compliance with regulatory requirements and company standards, analyzed maintenance data to identify trends, optimize schedules, and improve operational efficiency.
- Fleet and Maintenance Management : Monitored fleet planning tools for timely issuance of maintenance tasks, interfaced with customers to address their maintenance needs, and ensured adherence to safety protocols and quality standards.
- Project and Risk Management : Incorporated audit plans into work schedules, acted as the point of escalation for issue resolution, and established clear communication among multidisciplinary teams to ensure project success.
- Cross-Functional Collaboration : Collaborated with cross-functional teams to develop project schedules, identified risks, and implemented mitigation plans to minimize impacts on project timelines.
- Production and Planning : Worked with production personnel to resolve scheduling issues, engaged in long and short-term project planning, and managed day-to-day operations to maximize productivity and achieve high-quality deliverables.
Education
Diploma in Electrical Electronic Engineering -
Singapore Polytechnic
Singapore 03.2017
"O" Level -
Balestier Hill Secondary School
Singapore 12.2013
"N" Level -
Balestier Hill Secondary School
Singapore 12.2012
Skills
- Data Analytics- Orange Data Mining
- Tableau
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Power Automate & Power BI
- Visual Studio Code
- SAP ERP / SAP S/4HANA/ CRM
- Ariba Procure-to-Pay
- Adobe Photoshop
- Customer service expert
- Planning and Coordination
- ERP Systems Expertise
- Supply Chain Management
- Warehouse Operations
- Production Planning
- Procurement
Personal Information
- Title: Operations Support Engineer
- Date of Birth: 12/31/1995
- Nationality: Indian (Singapore PR)
Disclaimer
I do solemnly affirm that the information contained herein is correct to the best of my knowledge and belief.
Timeline
Operations Support Engineer
ST ENGINEERING LAND SYSTEMS
2022.06 - Current
Sales Support Engineer
ST ENGINEERING LAND SYSTEMS
2020.06 - 2022.05
Business Development Executive
ST ENGINEERING LAND SYSTEMS
2018.07 - 2020.05
Technical Planner
ROLLS ROYCE PTE LTD
2017.05 - 2018.05
Diploma in Electrical Electronic Engineering -
Singapore Polytechnic
"O" Level -
Balestier Hill Secondary School
"N" Level -
Balestier Hill Secondary School
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