Parminder Singh
Singapore
Summary
Enthusiastic and experienced with a true passion for travel. Offering over five years of experience as customer service on travel based MNC and 2 years of experience in of Hospitality on Restaurants and retails operations. Bringing forth a positive attitude, and the desire to serve and assist with dedication and experienced in working through challenges with a calm and productive demeanor with exceptional multi tasking skills.
Overview
11
11
years of professional experience
Work History
Supervisor of Operations
Cronos Networks Pte Ltd
08.2022 - Current
- Managed scheduling and workload distribution for 8 Retail Stores and Bistro to maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Coordinate with store managers to identify which products need replenishment and ensure timely restocking.
- Maintain strong and professional relationships with suppliers to ensure long-term collaboration also negotiate pricing, discounts, and payment terms.
- Analyze potential savings or benefits from switching suppliers, keeping in mind customer preferences and brand alignment.
SUPERVISOR
Pizza Fabbrica
06.2020 - 07.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Arrive on duty punctually in a clean and neat appearance
- Behave in a sober and orderly manner and co-operate with fellow employees and colleagues to provide efficient work within the company
- Ensure all beverage products are prepared and served to the quality standard stipulated in the Operations Manual
- Establish, maintain, and develop adequate guest relations, including the building of the customer database
- Observe all statutory regulations regarding health, safety, fire, hygiene, licensing, and security, and be familiar with all fire and emergency evacuation procedures.
TRAVEL CONSULTANT
Citrus Holidays UK
12.2018 - 11.2019
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Dealing with all conceivable customer queries and complaints
- Arranging and hosting welcome presentations
- Corresponding with a variety of contacts such as hoteliers, travel companies, and apartment agencies sometimes in a foreign language.
- Collected, handled and documented payments for travel services and associated feels.
SENIOR TRAVEL AGENT
Yatra Online Private
09.2014 - 12.2018
- Able to make accurate bookings for customers
- Calculate expenses and write and sell tickets to the passengers
- Help passengers by answering questions on travel arrangements
- Help to make and confirm reservations
- Provide good customer service
- Re-book tickets and other arrangements.
Education
ADVANCE DIPLOMA - HOSPITALITY AND TOURISM MANAGEMENT
03.2025
DIPLOMA - HOSPITALITY AND TOURISM MANAGEMENT
12.2020
B.COM -
12.2015
SENIOR SECONDARY - (C.B.S.E BOARD)
08-2012
SECONDARY EDUCATION -
12.2009
Skills
- Negotiation
- Communications
- Customer service
- Team development
- Workflow optimization
- Staff evaluation
- Inventory control
Languages
English
Hindi
Punjabi
Personal Information
- Date of Birth: 04/09/93
- Nationality: Indian
- Marital Status: Single
Timeline
Supervisor of Operations - Cronos Networks Pte Ltd
08.2022 - Current
SUPERVISOR - Pizza Fabbrica
06.2020 - 07.2022
TRAVEL CONSULTANT - Citrus Holidays UK
12.2018 - 11.2019
SENIOR TRAVEL AGENT - Yatra Online Private
09.2014 - 12.2018
Boston Business School - DIPLOMA, HOSPITALITY AND TOURISM MANAGEMENT
Delhi University - B.COM,
Rajindra Public School - SECONDARY EDUCATION,
Stanfort Academy - ADVANCE DIPLOMA, HOSPITALITY AND TOURISM MANAGEMENT
Govt. Co-Ed Sr. Sec. School - SENIOR SECONDARY, (C.B.S.E BOARD)
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