Parisa Mcnaught
Contact Center Operations Executive
Thailand
Summary
As a Contact Center Operations Executive with a proven track record at Hotelbeds Group, enhancing customer satisfaction and streamlining operations. Skilled in Operations Management, I've mentored new staff and developed innovative solutions, significantly improving organizational performance. Expert in customer relations, I excel in creating long-term client relationships and resolving complex issues efficiently.
Overview
9
9
years of professional experience
Work History
Contact Center Operations Executive
Hotelbeds Group
10.2022 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth.
Guest Service Supervisor
Kimption Maa-Lai Bangkok
03.2020 - 05.2022
- Mentored junior staff members on company policies and best practices leading to consistent levels of high-quality service delivery.
- Managed conflict resolution between guests and employees when needed resulting in timely resolutions without escalation.
- Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
Assistant Duty Manager
Holiday In Express Sukhumvit 11
08.2015 - 09.2019
- Participated in regular meetings with management to discuss ongoing initiatives and areas of improvement within the hotel operation.
- Maintained detailed knowledge of all hotel amenities and services offerings to provide personalized recommendations enhancing guest''s stay.
- Coordinated with housekeeping department to maintain cleanliness standards throughout the hotel property.
Education
Bachelor of Arts - Hospitality And Tourism
Rajamangala University of Technology Krungthep
Thailand 04.2001 -
Skills
Customer Relations
Problem Resolution
Interpersonal Skills
Operations Management
Executive Support
Languages
English
Advanced (C1)
Thai
Bilingual or Proficient (C2)
Timeline
Contact Center Operations Executive
Hotelbeds Group
10.2022 - Current
Guest Service Supervisor
Kimption Maa-Lai Bangkok
03.2020 - 05.2022
Assistant Duty Manager
Holiday In Express Sukhumvit 11
08.2015 - 09.2019
Bachelor of Arts - Hospitality And Tourism
Rajamangala University of Technology Krungthep
04.2001 -
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