Summary
Overview
Work History
Education
Skills
Computer Knowledge
Training
Timeline
Generic
PANNARAT SIRILEARDSOMBAT

PANNARAT SIRILEARDSOMBAT

Health Insurance / Client Management
Bangkok,BANGKOK

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

10
10
years of professional experience
10
10
years of post-secondary education
3
3
Languages

Work History

Client Management Manager

Client Management
11.2024 - Current
  • Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
  • Review business and marketing plans in coordination with clients to achieve overall business objectives and profitability
  • Facilitate and lead business integration process for new clients to ensure smooth client integration
  • Manage and monitor profit, loss and expenditures to minimize unnecessary cost and risk
  • Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
  • Take necessary actions to resolve clients' operational issues/service complaints
  • Lead business communications and business review meetings with clients' management teams
  • Act as the main gateway between clients and DKSH to maintain business relationships and to maximize the level of client satisfaction
  • Establish and maintain a proactive network of relationships between DKSH and clients
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.

Sr. Specialist - Health Concierge/Managed Care Coordinator

Allianz Ayudhya General Insurance (Thailand) Co., Ltd.
07.2018 - 10.2024
  • 03Helping members through their medical journey and offer support in the following ways:
  • Building the best relationship between the hospital, pharmacy company, medical supplies agent and the corporate company.
  • Create the innovation and project such as;- Center of an Excellent, Blue Medal Project and cost containment project.
  • Consulting with members, including family members, to select hospitals and treatment plans that optimize use of their benefits plan - including coordination between other health plans or government subsidies the member is entitled to.
  • Building and maintaining the positive working relationship with customers, medical and other healthcare professionals, or customers.
  • Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metric.
  • Applying knowledge of how the team interacts with others in order to accomplish Customer Service goals.
  • Handled more than 30 daily inbound calls from health plan customers.

Sr. Special Customer Service

International SOS (Thailand) Co., Ltd.
08.2017 - 05.2018
  • Coordinate cases in an efficient and cost-effective manner in accordance with company policies and procedures.
  • Manage cases with a view to moving them forward in the best interests of the member and client.
  • Work harmoniously with fellow operations staff, members of the medical team and other Alarm Center's in the provision of assistance to members and clients.
  • Ensure inbound requests are handled in timely efficient manner.
  • To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover.
  • Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.
  • Organize the full range of medical and security services for clients, utilizing the internal resources of International SOS and external correspondents where necessary.
  • Undertake all mandatory OH&S training as required.
  • Self-motivated, with a strong sense of personal responsibility.

Scientist I

Bayer Middle East FZE
09.2015 - 05.2017
  • Company Overview: Saudi Arabia
  • Develop, deploy, and optimize DNA sequencing-based assays for genome modification detection and mapping.
  • Design and analyze the results of experiments with minimal input from senior scientists. Perform a variety of molecular biology and biochemistry experiments.
  • Solve complex problems requiring original thinking and deductive reasoning and the application of scientific principles to the design and interpretation of scientific experiments.
  • Lead workflow optimization and method validation projects using multiple data sources.
  • Use specialized knowledge, the broad application of scientific principles, and current literature when identifying and implementing process improvements.
  • Communicate and interpret the results of experiments, production KPIs, cost/benefit analysis, and lab-related issues to partners and key stakeholders.
  • Thrive on meeting challenges, insist on high-quality deliverables, demonstrate effective problem-solving skills, and possess the ability to build productive external and internal.
  • Saudi Arabia

Education

Master of Science - Molecular Genetics and Genetic Engineering

Mahidol University Institute of Molecular Biosciences
THAILAND
05.2020 - 05.2022

Master of Science - Biological Sciences (International Program)

Mahidol University International College (MUIC)
THAILAND
05.2014 - 09.2015

Bachelor of Art - English

Sukhothai Thammathirat Open University
THAILAND
03.2011 - 03.2014

Bachelor of Science - Biomedical Science

King Mongkut's Institute of Technology Ladkrabang
THAILAND
03.2010 - 03.2014

Skills

Team leadership

Operations management

Strategic planning

Decision-making

Project planning

Customer relationship management (CRM)

Cross-functional teamwork

Teamwork and collaboration

Problem-solving abilities

Computer Knowledge

Microsoft Office, C, C+, Visual Basic

Training

  • Safety Guideline for Laboratory, Bangkok, Thailand, The National Research Council of Thailand. (NRCT), 07/01/14
  • Vaccine, Bangkok, Thailand, Faculty of Medicine Siriraj Hospital and the National Research Council of Thailand. (NRCT), 11/01/13
  • Development of renewable energy technology Pace of Challenges in the Future, Bangkok, Thailand, Ramathibodi Hospital and Institute of Molecular Biosciences, 11/01/13
  • The driving force for sustainable development, Bangkok, Thailand, The National Science and Technology Development Agency, 03/01/13

Timeline

Client Management Manager

Client Management
11.2024 - Current

Master of Science - Molecular Genetics and Genetic Engineering

Mahidol University Institute of Molecular Biosciences
05.2020 - 05.2022

Sr. Specialist - Health Concierge/Managed Care Coordinator

Allianz Ayudhya General Insurance (Thailand) Co., Ltd.
07.2018 - 10.2024

Sr. Special Customer Service

International SOS (Thailand) Co., Ltd.
08.2017 - 05.2018

Scientist I

Bayer Middle East FZE
09.2015 - 05.2017

Master of Science - Biological Sciences (International Program)

Mahidol University International College (MUIC)
05.2014 - 09.2015

Bachelor of Art - English

Sukhothai Thammathirat Open University
03.2011 - 03.2014

Bachelor of Science - Biomedical Science

King Mongkut's Institute of Technology Ladkrabang
03.2010 - 03.2014

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PANNARAT SIRILEARDSOMBATHealth Insurance / Client Management