Pankaj Shukla
Team Head | Software Project Manager
Summary
As a dynamic software project manager boasting 11 years of comprehensive IT experience, I excel in Project Management, Team Transformation, Service Delivery, and Stakeholder Management. My expertise lies in spearheading digital transformation and pioneering automation initiatives, consistently delivering exceptional results and driving technological advancement.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Team Head | Software Project Manager
Credit Agricole Corporate and Investment Bank
04.2021 - Current
- Led a strategic Tech Revamp Program as Feature Owner/Product Owner, overseeing application component migration for data residency and compliance.
- Designed and executed database optimization strategies, implementing archiving, partitioning, purging, and indexing to control DB growth.
- Managed a global application support team, ensuring 18*5 operations for mission-critical regulatory reporting systems with a 99.9% service availability rate.
- Implemented new operating model by cross skilling the applicative teams to form Transversal IT Team responsible for E2E Capital Market FO-BO Feeding Chain and Mission Critical Regulatory Reporting Applications .
- Developed an automation framework which saved 1.5 FTE efforts by automating all the manual checks done by support team .
- Design and Developed monitoring and DQM Probes to improve the applicative observability , which helped to reduced the application Major Incidents by 52 %.
- Drove digital transformation initiatives, implementing automation and KPI reporting tools such as Excel, VBA, and Power BI to reduce manual KPI Preparation .
- Led the design and implementation of an AI-powered chatbot using Retrieval-Augmented Generation (RAG) and LLM to improve Confluence documentation access for Data and Regulatory Fillere .
- Accountable for application obsolescence remediation program, ensuring legacy technology upgrades and decommissions aligned with organizations tech strategy and security standards.
- Spearheaded initiatives to enhance production stability, optimize team workflows, and improve audit readiness through proactive issue management and comprehensive documentation.
Senior Software Engineer
L&T Infotech
08.2019 - 04.2021
- Served as Techno-Functional Lead and Product Owner, orchestrating development priorities and managing daily operations in collaboration with business users.
- Led a cross-regional support team, providing mentorship, conducting training sessions, and developing functional documentation to ensure team preparedness.
- Facilitated global stakeholder meetings, including sprint demos and backlog grooming, to maintain transparency on production issues and progress.
- Managed TRIMS application stability, achieving timely incident resolution and proactive problem management for critical system modules.
- Enhanced issue resolution workflows, resulting in reduced recurring incidents by implementing permanent solutions in partnership with L3 and development teams.
- Designed and executed automation strategies for business operations, utilizing Oracle SQL and PL/SQL for daily and monthly reconciliations and regulatory reporting.
- Implemented and maintained CI/CD pipelines using Jenkins and UDeploy, leading to faster software deployments and increased build reliability.
- Advocated for the adoption of advanced monitoring tools like AppDynamics, Kibana, and Dynatrace, which significantly improved system monitoring capabilities.
- Collaborated with business stakeholders to define technical requirements and deliver software enhancements, optimizing operational efficiency and compliance.
- Conducted weekly and monthly reviews to oversee application health, ensure SLA compliance, and analyze incident trends.
Technical Lead Application Support
BNY Mellon Technology
11.2018 - 08.2019
- Managed a global application support team, ensuring 18*5 operations for mission-critical systems with a 99.9% service availability rate.
- Developed Python-based automation tools for routine tasks such as log analysis, job checks, and incident triaging, reducing manual workload by 40% and improving resolution times by 30%.
- Spearheaded the adoption of Continuous Integration/Continuous Deployment (CI/CD) practices using Jenkins and Git, leading to an 80% increase in deployment frequency and improved release quality.
- Orchestrated technology obsolescence remediation, successfully upgrading end-of-life components to mitigate operational risks.
- Oversaw change, release, and environment management processes, ensuring seamless application deployments and infrastructure events across UAT, pre-production, and production environments.
- Collaborated with product owners and business stakeholders to establish support SLAs, promote service enhancements, and guarantee application scalability and compliance with regulations.
- Created and delivered both ad-hoc and automated data analytics solutions utilizing Power BI, providing interactive dashboards and reports for executive-level decision-making and enhanced operational insight.
Senior Software Engineer
L&T Infotech
03.2014 - 08.2018
- Spearheaded production support and conducted comprehensive issue analysis across various TRIMS modules.
- Engaged in detailed analysis, investigation, support, and maintenance for the Trade Record Information Management System.
- Monitored automated jobs and processes using Autosys to ensure system reliability.
- Delivered prompt user support, resolving application issues and guiding transaction inputs.
- Developed custom SQL reports tailored to user specifications and requirements.
- Managed the deployment of updated binaries and libraries for new releases across multiple environments.
- Liaised with clients to accurately understand and address reported issues.
- Coordinated the execution of End of Day processes and event-specific tasks to meet business needs.
- Analyzed and understood TRIMS codebase and trade business logic, utilizing PL/SQL for issue investigation.
- Oversaw the production environment, ensuring smooth maintenance, upgrades, and incremental releases.
- Conducted initial assessments of production issues, delegated tickets to the development team, and monitored resolution progress.
Education
Bachelor of Engineering - Electrical & Electronics Engineering
Rajiv Gandhi Technology University
India 04.2001 -
Skills
Business analysis
Project implementation
ITIL framework
Stakeholder management
DevOps Tooling
Python
Java
Software Engineering
AWS Cloud
Linux
Windows
Docker
Kubernetes
Kafka
DBMS
MONGO DB
CI-CD
Obscolence & Vulnerability Management
Software Engineering
SRE
Generative AI
SDLC Models
FUNCTIONAL SKILLS
Expert in all the Capital Market Regulatory Reporting Framework (MIFID,SFTR,JFSA,MAS,FINRA,CFTC) .
Good Understanding of Trade Finance lifecycle & Producs .
Good Understanding of Capital Market Trade Lifecycle & Products .
Certification
AWS Certified Solutions Architect Associate
Accomplishments
- Developed Automation Framework , which helped to improve the operational efficiency and saved the manual efforts equivalent to 1.5 FTE .
- Designed and implemented the cross skilling of application teams to form a new E2E transversal IT Support team , which lead to improve the operational efficiency and reduce the MTTR by 50% .
- Improved the production stability and reduction in Major Incidents by 52% by Developing customized monitoring probes which improved the observability .
- Played Pivotal role in Spearheading the formation of the ISAP CMI Cloud community to foster cloud computing knowledge exchange among CMI teams , which Facilitated collaborative learning and skill development in cloud technologies within the organization.
- Mentored new hires as part of CMI Butterfly Program, which is designed for Fresh Graduates to foster their development in the IT field and give structured pathway to advance their careers in technology .
- Valuable Employee of the year award 2017,2018.
- End of Year Awards in 2022 and Reliable Runner Award 2024.
Timeline
Team Head | Software Project Manager
Credit Agricole Corporate and Investment Bank
04.2021 - Current
Senior Software Engineer
L&T Infotech
08.2019 - 04.2021
Technical Lead Application Support
BNY Mellon Technology
11.2018 - 08.2019
Senior Software Engineer
L&T Infotech
03.2014 - 08.2018
Bachelor of Engineering - Electrical & Electronics Engineering
Rajiv Gandhi Technology University
04.2001 -
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