PANKAJ MANOCHA

I am based out at Singapore & working as Technical Service Engineer for the Wavelight Portfolio, LenSx Femtosecond Laser, Surgical & Diagnostic Equipments.

Member of Global Field Advisory Board to implement new systems, software, dashboards on the field & tracking their progress on same for APAC region.

Doing all the New Installations, Retrofits, Preventive Maintenances, and Troubleshooting of all products.

Managing Service Business of around 0.75 mi USD in Singapore.

Responsible for managing test equipments calibration data & review the same.

Responsible for maintaining ESA data for clients & supporting them for calibration certificates for audits.
Strictly maintaining complaint management with good and timely coordination.
Handling major machine breakdowns.
Doing Upgardations & Retrofits in the existing products.
Supporting Regional Team support to the other countries for “Indonesia & Bangladesh”.
Generating Service Revenue by taking On Time CAMC from users.
Sharing the Field Data with Regional & Global Team on regular basis.

I was based out at Mumbai & working as Sr. Field (Technical) Service Engineer for the Femtosecond Lasers, Surgical & Diagnostic Equipments.
Doing all the New Installations, Retrofits, Preventive Maintenances, and Troubleshooting of all products.
Strictly maintaining complaint management with good and timely coordination.
Handling major machine breakdowns.
Doing Upgardations & Retrofits in the existing products.
Supporting Regional Team for “Indonesia & Bangladesh”.
Generating Service Revenue by taking On Time CAMC from users.
Sharing the Field Data with Regional & Global Team on regular basis.
Managing Service Business of around 35 mi INR for West Region In India.

I was based out at Aurangabad (Maharashtra) & worked as Sr. Field (Technical) Service Engineer for the Cataract Retinal Surgical Equipments.

Handling all the Alcon key products like Infiniti, Laureate, Centurion, Constellation, Accurus, Ocuscan Rxp, Ultrascan, LuXor Microscope & Verion Image Guided System.
Doing all the New Installations, Retrofits, Preventive Maintenances, and Troubleshooting of all products.
Strictly maintain Service Level Adherence and complaint management with good and timely coordination.

I was managing service revenue of around 10 mi INR for North Maharashtra.
Handling major machine breakdowns.
Working towards achieving Service targets.
Involved in up gradations & Retrofits in the existing products.
Also involved in the feedback process & sending information to R&D regarding improvements in the products.

I worked as Engineer (QA, Reliability & In House R&D) in Allengers Medical System Limited, a leading manufacturing company of Medical Diagnostic equipments, having valuable market share for X-Ray field in India and Worldwide.
My prime responsibility was to do the Reliability Check of all the existing products & to handle QA & QC activities for main plant in Derabassi (Chandigarh).

I was handeling equipments like Digital Radiography & Mobile Cathlab, Mammography & HF X-Rays Machines.
QA activity also includes testing and calibration of Finish Good Products of X-Ray machines with variety of models.