PANG CHONG HOE
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 10 years of management performance.
Overview
22
22
years of professional experience
Work History
Area Manager
DFI Guardian Health & Beauty
05.2019 - Current
- Assigned to oversee 16 stores on Orchard and Hospital cluster.
- Supervised both stores cluster to enforce high-quality standards of operation and customer experience.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Nominate SRA Manager of years 2022 top 5 finalist.
Area Manager
DFI Guardian Health & Beauty
06.2016 - 04.2019
- Assigned to oversee 18 stores on South area such as Tourist area such as Marina Bay Sands, Suntec City and Raffles city.
- Developed sales strategy based on pass data and consumer buying trends and market conditions.
- Work closely with Commercial team and vendor to have tourist exclusive deals and packs.
Area Manager
DFI Guardian Health & Beauty
06.2012 - 05.2016
- Handling 13 stores in North area on central mall or neighborhood stores.
- Reduce Shrinkage, reduce the staff cost usage, improved stores productivity (In-store Merchandise & display), Opened new and renovated 6 stores in the time span of 6 months.
- Transformed underperforming teams into productive, profitable teams.
Store Manager
DFI Guardian Health & Beauty
04.2011 - 05.2012
- In same year took over Paragon to handle No.1 store in whole Guardian
- Accountable for sales and profit budgeted for high volume store. Formulate and execute plans to achieve budgets.
- Supporting Area Manager as deputy roles during his/her away from duty.
- Recruit, train and motivate staff to role model good people practices.
Assistant Store Manager
DFI Guardian Health & Beauty
04.2010 - 03.2011
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Ensure manpower needs of stores and developmental needs of staff are met and operate with efficiently.
Retail Executive
DFI Guardian Health & Beauty
07.2007 - 03.2010
- Promoted to Retail Executive and transferred to Shaw Plaza(push up sales and reduce shrinkage)
- In Feb 2008 transferred to CPB as second in charge and assists Pharmacist Manager in focusing on operation process and execution
- In April 2009 assigned to open new store in Orchard Central and same year in July opened also opened outlet at Mandarin Gallery.(in-charge of 2 stores)
- Jan 2010 assigned to open new store in Somerset 313.(in charge of 3 stores on same time) Same year in April promoted to Assistant Store Manager
- 2010 assigned to open new store in Serangoon NEX.( new concept store with 2800 sqft)
- Awarded Lead Award for demonstrating operational excellence at new big-scale store (Y2010)
Retail Supervisor
DFI Guardian Health & Beauty
09.2006 - 06.2007
- Turn over store standard and meet sales target.
- Scheduled team member and delegated assignments to effectively meet expected customer and company demands.
- Maintained focus during busy times and delegated tasks to team member to keep store operating running smoothly.
Retail Assistant
DFI Guardian Health & Beauty
11.2002 - 07.2005
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Jardine Mindset Ambassador
DFI
01.2021 - 12.2023
- Appointed to be Jardine Mindset, raising awareness and changing perceptions of, and attitudes to, mental health.
Operation- Sales Team
DFI Guardian Health & Beauty
01.2014 - 07.2015
- Liaising with various departments to select on weekly key focus items and drive the company sales
- Country Project committee 2013- community social respond to public
- Business Captain for Dinner & Dance 2013 – Organizing Dinner & Dance and represent banner with various banner participate for competition
- Nominate SRA Manager of the Year 2016 as nominee
- Sports & Social Committee 2016- organizing activities and event such as family day & Dinner & Dance and charity event
- Operation Sales Focus Champion- represent operation to liaise with various departments on the planning of sales event such as Festive and adhoc.
- Gather feedback from operation team for sales opportunity, share during meeting with all various function.
- Promotion Campaign Group- represents the operation team to provide suggestion/feedback to commercial, supply chain and marketing team for the cycle promotion planning and execution.
Sales Assistant
Prime Supermarket
01.2002 - 08.2002
- Welcome and advise customers (so practice smiling)
- Ensure goods are well displayed.
- Arrange ordering and delivery
- Receive deliveries from suppliers.
- Keep shop floor clean and tidy.
Education
Diploma in Retail -
University Of Stirling
The Institude For Retail Studies 12.2012
Skills
- Staff Management
- Goals and Performance
- Territory Management
- Product and Service Sales
- Sales Expertise
- Staff Development
Timeline
Jardine Mindset Ambassador
DFI
01.2021 - 12.2023
Area Manager
DFI Guardian Health & Beauty
05.2019 - Current
Area Manager
DFI Guardian Health & Beauty
06.2016 - 04.2019
Operation- Sales Team
DFI Guardian Health & Beauty
01.2014 - 07.2015
Area Manager
DFI Guardian Health & Beauty
06.2012 - 05.2016
Store Manager
DFI Guardian Health & Beauty
04.2011 - 05.2012
Assistant Store Manager
DFI Guardian Health & Beauty
04.2010 - 03.2011
Retail Executive
DFI Guardian Health & Beauty
07.2007 - 03.2010
Retail Supervisor
DFI Guardian Health & Beauty
09.2006 - 06.2007
Retail Assistant
DFI Guardian Health & Beauty
11.2002 - 07.2005
Sales Assistant
Prime Supermarket
01.2002 - 08.2002
Diploma in Retail -
University Of Stirling
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