Pang Weng Ching
Mechanical Engineering
Summary
Nationality: Singaporean
DOB: 06th July 1981 (42)
Energetic Field Service Engineer with 15-year background performing on-site repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
2
2
Languages
Work History
Field Service Engineer
Vulkan Industries Far East Pte Ltd
12.2018 - 01.2023
- Scheduled service calls according to customer location (locally or overseas) and urgency of need.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Implemented process improvements that optimized repair times, leading to reduced costs and increased customer satisfaction.
- Performed onsite installation, systems conversion.
- Provided support for clients experiencing technical difficulties.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in torsional flexible coupling, pneumatic clutch, engine mounting.
Field Service Engineer
Global Weld Engineering Pte Ltd
08.2016 - 11.2018
- Scheduled service calls according to customer location (locally or overseas) and urgency of need.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in stern tube seal.
- Performed onsite installation, modification and maintenance of stern tube seal.
Field Service Technician
Vulkan Industries Far East Pte Ltd
09.2009 - 07.2016
- Scheduled service calls according to customer location (locally or overseas) and urgency of need.
- Implemented process improvements that optimized repair times, leading to reduced costs and increased customer satisfaction.
- Performed onsite installation, systems conversion.
- Provided support for clients experiencing technical difficulties.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in torsional flexible coupling, pneumatic clutch, engine mounting.
Education
Secondary Education
Riverside Secondary School
Singapore 04.2001 -
Skills
- Service Documentation
- On-Site Support
- Customer Service Management
- Preventive Maintenance
- Technical Support
- Mechanical Troubleshooting
- Equipment Installation
- Remote Support
- Adaptability and Flexibility
- Multitasking Abilities
- Problem-solving aptitude
- Relationship Building
Certification
Certified service technician, Vulkan Coupling
Timeline
Field Service Engineer
Vulkan Industries Far East Pte Ltd
12.2018 - 01.2023
Field Service Engineer
Global Weld Engineering Pte Ltd
08.2016 - 11.2018
Certified service technician, Vulkan Coupling
03-2011
Field Service Technician
Vulkan Industries Far East Pte Ltd
09.2009 - 07.2016
Secondary Education
Riverside Secondary School
04.2001 -
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