Panesh Jaya Tan
Senior Risk Analyst
Kajang,Selangor
Summary
Fraud & Compliance Specialist with 9+ years’ experience in risk operations, payments, and customer service across financial services and telecommunications. Proven expertise in AML/KYC, fraud prevention, and payment solutions integration, with a track record of leading teams, implementing compliance frameworks, and driving measurable fraud loss reductions. Certified in Digital Forensics, ISO 9001, and Revenue Assurance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Risk Analyst
Tycheverse Management Services
05.2024 - Current
- Directed extensive transaction monitoring and forensic fraud investigations, adeptly spotting anomalies and emerging fraud patterns across high-volume user accounts and payment ecosystems.
- Reviewed complicated fraud alerts and high-risk cases, formulating actionable strategies and detailed escalation reports that markedly lowered financial and cyber fraud vulnerability.
- Executed comprehensive data validation protocols ensuring 100% accuracy and reliability of sensitive customer and transaction information.
- Analyzed critical system issues and operational bugs, producing clear documentation that connected technical findings with operational execution.
- Utilized advanced analytical methodologies to monitor fraud trends, enhancing executive decision-making and strengthening company’s overall risk posture.
- Spearheaded continuous improvement initiatives by pinpointing workflow gaps and executing upgraded fraud detection protocols to elevate operational efficiency.
Fraud Analyst
TIME DotCom
01.2022 - 04.2024
- Conduct thorough investigations into customer activations to preemptively block fraudulent sign-ups significantly reducing firm’s overall risk exposure.
- Diligently track and refine fraud management system (FMS) rules, elevating detection accuracy and lowering false positives through data-driven enhancements.
- Manage cross-departmental escalations for complex fraud cases, ensuring adherence to 95% SLA compliance rate
- Directed process improvements that mitigated critical security risks, yielding a measurable decline in chargeback losses and lowering operational overhead.
Compliance & Verification Lead
Engage Shift (formerly Saga OS)
12.2019 - 11.2021
- Led high-performing compliance team focused on stringent KYC (Know Your Customer) and payment verification protocols.
- Established and executed comprehensive risk-profiling framework facilitating early identification and isolation of high-risk customer segments.
- Cultivated global Payment Service Provider (PSP) relationships, enhancing routing to achieve 20% growth in deposit acceptance rates.
- Managed user acceptance testing (UAT) for integration of new PSPs, directly boosting online transaction success rates.
- Enhanced organizational fraud defenses via thorough audits and updates of verification workflows to minimize both financial and regulatory risks.
Senior Payments & Security Executive
Saga OS
05.2019 - 12.2019
- Enhanced deposit and withdrawal workflows, achieving greater operational efficiency and quicker processing times.
- Enhanced success rates for major payment rails including Visa, Mastercard, and e-wallets (Neteller, Skrill) by analyzing and resolving gateway declines.
- Engaged in cross-functional improvement efforts that achieved 10% reduction in manual error rates.
Fraud Prevention Executive
PayPal Malaysia Services
03.2015 - 04.2019
- Conducted high-volume analysis of complex fraud queues utilizing IP tracking, behavioral analytics, and bank verification tools to safeguard global PayPal ecosystem.
- Mentored and trained new analysts, enhancing team competency and performance. Achieved spot award for maintaining highest accuracy rating in department.
- Collaborated with international banking institutions and card issuers to share intelligence and enhance global fraud prevention efforts.
Customer Service Executive
PayPal Malaysia Services
08.2013 - 03.2015
- Delivered exceptional customer assistance via phone and email, ensuring prompt issue resolution. Mentored new team members, fostering skill development and operational excellence.
- Assisted in launching BPO office in Philippines, focusing on staff onboarding and training
Earlier Roles
-
- Customer Service Executive - AmLife Insurance (2010-2015)
- Casino Croupier - Genting Malaysia (2007-2010)
Education
Executive Diploma - Sales & Marketing
11-2011
Skills
- Fraud Detection & Risk Mitigation
- AML / KYC / Due Diligence
- Transaction monitoring
- Experience with payment service providers
- Data Analysis & Statistical Review
- Stakeholder & Vendor Management
- Team Leadership & Staff Training
Accomplishments
- Saga OS – Best New Joiner; promoted to Team Lead in 1 year.
- PayPal – SPOT Award for fraud detection accuracy; promoted as mentor.
- AmLife – 95%+ quality review scores; promoted to trainer/mentor.
- Genting Malaysia – Promoted to VIP Dealer; selected for tournaments.
Languages
English
Malay
Tamil
Chinese (Mandarin)
Certification
- Professional Diploma, Sales & Marketing – University of Malaya
- Certified Digital Forensic Specialist – 2023 | ISO 9001:2015
- Certified Apprentice Revenue Assurance – 2023 | Excel (Intermediate)
Timeline
Senior Risk Analyst - Tycheverse Management Services
05.2024 - Current
Fraud Analyst - TIME DotCom
01.2022 - 04.2024
Compliance & Verification Lead - Engage Shift (formerly Saga OS)
12.2019 - 11.2021
Senior Payments & Security Executive - Saga OS
05.2019 - 12.2019
Fraud Prevention Executive - PayPal Malaysia Services
03.2015 - 04.2019
Customer Service Executive - PayPal Malaysia Services
08.2013 - 03.2015
Earlier Roles - -
University Malaya - Executive Diploma, Sales & Marketing