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Pamela Wong
Sales Development Representative
Summary
Experienced professional with over 15 years in client-facing roles, seeking to transition into a new career path outside of sales. Proficient in educational sales and enrollment, consistently surpassing goals and optimizing operational processes. Demonstrated expertise in client relationship management, sales tactics, and team supervision, driving success in student recruitment and business growth.
Overview
22
22
years of professional experience
2017
2017
years of post-secondary education
Work History
Sales Development Representative
Crimson Education
08.2022 - Current
- Appointed to perform the sales of admissions consulting services.
- Handled client relation management in building and maintaining strong and productive relationships with potential students and guardians and serve as a first point of contact.
- Engaged and contributed to team sales improvements.
- Provided prompt and regular feedback to marketing on lead quality and trends.
- Monitored and responded to email, sales queue, and phone for sales inquiries.
- Meet target quota related to number of qualified opportunities, meetings set, and closed businesses.
- Provided training and aide for newer staff pertaining to sales and customer service.
- Achieved 145% target in the first month.
- Achieved more than 100% in sales for most months, attaining a rank of being 3rd in terms of SDR sales globally.
Senior Executive, Continuing Education
James Cook University, Singapore
12.2020 - 07.2022
- Appointed to support the sales and operational requirements of department.
- Oversaw the administrative operations for potential and current students, and alumni for Singaporeans and PR citizens.
- Maintained relevance on the government plans and regulations affecting the education and training sector.
- Supported the branding and marketing of the University through maintaining digital updates via the online platforms.
- Handled events and booths relating to the sharing of course information.
- Achieved an average monthly student intake KPI of 90-110% consisting of mainly mid to late-career adults.
- Generated over 600 leads from events and campaigns from 2021.
- Led in the process improvement involving the timeline and acceptance conditions of the issuance of student offers which reduces the inconvenience for the prospecting students.
- Assisted in starting the part-time MBA for the university.
Student Enrolment Advisor
Study Group
09.2019 - 12.2020
- Appointed to support the student enrolment operations.
- Prospected students from India, China, Bangladesh, Australia, NZ, Korea, Japan, Indonesia and Philippines relating to foundation and pre-masters courses for the entry into a bachelors/masters programme.
- Supported the student enrolment through providing advice and guidance on suitable study paths.
- Conducting pre-assessment prospective students' qualifications.
- Achieved top sales and was ranked 4th out of the 10 advisors for student recruitment within 3 months of joining.
- Received 9.8 out of 10 points in a customer satisfaction survey.
Enrolment Consultant
The Learning Lab
04.2018 - 08.2019
- Appointed to support the student enrolment of kindergarten and primary school students.
- Organized and executed facility tours, campaigns, open houses and information sessions for the recruitment of students.
- Developed new contacts and sales leads.
- Performed market competition and trend analysis to ensure the competitive edge of the centre.
Business Development Executive
IGeniusoft Pte Ltd
10.2017 - 02.2018
- Appointed to recruit merchants for the WeChat payment method with 2 successful sign ups.
Telesales Executive
Mediacorp Pte Ltd
04.2015 - 09.2017
- Appointed to perform sales via cold calling, inbound enquiries.
- Trained 4 interns.
- Received Bronze and Gold Awards for Top 3 Best Performers within 6 months of employment.
VIP Program Manager (Contract)
Cloud Expo Asia Pte Ltd
08.2014 - 10.2014
- Appointed to manage and maximize the signups for the event.
Telemarketing Executive
Singapore Post Pte Ltd
11.2013 - 05.2014
Telesales Executive
Mediacorp Pte Ltd
11.2011 - 05.2014
Program Coordinator/Fund Raising Assistant
Andrew and Grace Home
06.2010 - 07.2011
Admin Support
National Trade Union Congress
02.2009 - 02.2010
Admin Support
Prudential
02.2009 - 02.2010
Beauty Advisor
Nuance Watsons
04.2003 - 08.2008
Beauty Advisor
Biotherm
01.2003 - 01.2007
Education
Wedding Planning Course -
Institute of Certified Wedding Planners
Diploma in Travel, Tourism and Hospitality Management - undefined
Management Development Institute of Singapore
Certificate in Business Studies - Secretarial
Institute of Technical Education
Skills
Competitor Analysis
Lead Generation
Lead Conversion
Market Analysis
Process Development
Account Management
CRM tracking
Cold calling
Customer relationship building
CRM management
Lead qualification
Objection handling
Interests
Travel
Gaming
Timeline
Sales Development Representative
Crimson Education
08.2022 - Current
Senior Executive, Continuing Education
James Cook University, Singapore
12.2020 - 07.2022
Student Enrolment Advisor
Study Group
09.2019 - 12.2020
Enrolment Consultant
The Learning Lab
04.2018 - 08.2019
Business Development Executive
IGeniusoft Pte Ltd
10.2017 - 02.2018
Telesales Executive
Mediacorp Pte Ltd
04.2015 - 09.2017
VIP Program Manager (Contract)
Cloud Expo Asia Pte Ltd
08.2014 - 10.2014
Telemarketing Executive
Singapore Post Pte Ltd
11.2013 - 05.2014
Telesales Executive
Mediacorp Pte Ltd
11.2011 - 05.2014
Program Coordinator/Fund Raising Assistant
Andrew and Grace Home
06.2010 - 07.2011
Admin Support
National Trade Union Congress
02.2009 - 02.2010
Admin Support
Prudential
02.2009 - 02.2010
Beauty Advisor
Nuance Watsons
04.2003 - 08.2008
Beauty Advisor
Biotherm
01.2003 - 01.2007
Diploma in Travel, Tourism and Hospitality Management - undefined
Management Development Institute of Singapore
Certificate in Business Studies - Secretarial
Institute of Technical Education
Wedding Planning Course -
Institute of Certified Wedding Planners