Pamela Tan
Summary
A responsible and outgoing individual looking for a meaningful role that makes a difference. I will be of value to your company as I am an effective communicator, fast learner and diligent worker. Fluent in English, Mandarin and Hokkien (dialect).
Overview
13
13
years of professional experience
Work History
Administrative Executive
Vizion Logistics Pte Ltd
Singapore
01.2021 - Current
- Streamlined office operations by implementing efficient administrative processes.
- Entering data and daily updates into system.
- Served as liaison between management and employees, facilitating transparent communication of expectations and feedback.
- Processing government claims and subsidies efficiently, facilitating smooth cash flow.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
Home Baker
Self Employed
Singapore
03.2018 - 12.2020
- Managed customer service operations, including processing orders, clear communications on timelines and order fulfillment.
- Dealing with feedbacks from customers and consistently working to improve end-products & customer experience.
- High returning customers rate through attention to individual dietary needs and preferences.
- Sourced and coordinated food and packaging deliveries to guarantee timely arrival of supplies,
- Empowering customers by providing high-quality, visually appealing baked goods to aid lactating mothers in their breastfeeding journey.
Global Household Goods Coordinator
Graebel Apac Pte Ltd
Singapore
07.2015 - 03.2018
- Door to Door household goods move.
- 30 minutes pre-move consultation call for every assignee- clearly communicating on their entitlements, actions to be taken, answering any enquiries and following up with emails.
- Managed timelines for successful completion, ensuring milestones were met and deadlines were adhered to from packing to delivery inter-continentally.
- Liaised and coordinated cross-functional teams worldwide, resulting in seamless move and satisfactory outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Preparation of quotation.
- Handle complaints and feedbacks from customers.
- Entering of data and daily updates into system.
- Monitoring of shipments.
- Managed assignee's expectation and adhere to company's policy.
- Advising assignee on custom clearance process and documentations.
- Packing/delivery site visit.
- Check calls for packing and delivery.
- Problem-solving when issue arises in any part of the household goods move.
- Household goods claims.
- Billing and approving of quotation from vendors.
- Any other Ad-hoc projects or duties.
Baker
The Audacious Cakery Pte Ltd
Singapore
08.2014 - 06.2015
- Oversee kitchen operations to ensure quality of pastries is maintained and deadlines are met.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Contributed to team success by training new interns on baking techniques, safety protocols, and equipment operation.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Manage daily production schedule. Effective communication with over-the-counter and online customers to ensure orders are received on time and per expectations.
Part-Time Baker
Donq Bakery
Singapore
11.2012 - 03.2013
- Responsible for preparation of all products (mini croissants, cheesecake, etc) & setting up of store in the morning.
- Drawing daily ‘fund’ from Management and ensuring correct amount.
- Taking, Fulfilling orders & cashiering throughout the day
- Ensuring cash and card payments tallies with generated profit receipt at the end of the day
- Managing the store alongside colleagues
Supply Chain Planning Support
Firmenich Asia Pte Ltd
Singapore
04.2012 - 11.2012
- Supports Material Purchasing Planner with SAP.
- Generates analysis / follow-up reports for advanced purchase planning (eg. Impact of shortage / discontinuation of materials, etc).
- Liaison with warehouse personnel to track and monitor purchase orders, deliveries and invoicing to verify accuracy and compliance.
Quality Control Intern
DB Schenker
Singapore, Singapore
03.2012 - 04.2012
- Ensure product accuracy through conducting quality checks on SKU and Serial number
- Data Entry
- Ad-hoc Labelling / Packing
Purchasing Support Intern
ABB
Singapore
03.2011 - 08.2011
- Generating Purchase Order.
- Compilation of COPQ (Cost of Poor Quality) Reports and analyze findings.
- Completed research and compiled data on suppliers.
- Sorted and organized files, spreadsheets, and reports.
Education
Diploma - Pastry And Bakery
At-Sunrice GlobalChef Academy
Singapore2014
Diploma - International Supply Chain Management
Ngee Ann Polytechnic
Singapore2012
Skills
- Customer Relations
- Work Coordination
- Administrative Support
- Mail Management
- Appointment Setting
- Effective Communication
- Interpersonal Communication
- Reliable and Responsible
- Organizational Skills
- Continuous Improvement
- Problem-solving abilities
- Excel spreadsheets
- Microsoft Office
Additional Information
A married mother of a 28m.o. toddler who has entered pre-school and will love to rejoin a robust workforce with a fulfilling role.
Languages
English
Chinese (Mandarin)
Hokkien
Timeline
Administrative Executive
Vizion Logistics Pte Ltd
01.2021 - Current
Home Baker
Self Employed
03.2018 - 12.2020
Global Household Goods Coordinator
Graebel Apac Pte Ltd
07.2015 - 03.2018
Baker
The Audacious Cakery Pte Ltd
08.2014 - 06.2015
Part-Time Baker
Donq Bakery
11.2012 - 03.2013
Supply Chain Planning Support
Firmenich Asia Pte Ltd
04.2012 - 11.2012
Quality Control Intern
DB Schenker
03.2012 - 04.2012
Purchasing Support Intern
ABB
03.2011 - 08.2011
Diploma - Pastry And Bakery
At-Sunrice GlobalChef Academy
Diploma - International Supply Chain Management
Ngee Ann Polytechnic