Pamela Tan
Summary
A responsible and outgoing individual looking for a meaningful role that makes a difference. I will be of value to your company as I am an effective communicator, fast learner and diligent worker. Fluent in English, Mandarin and Hokkien (dialect).
Overview
13
13
years of professional experience
Work History
Administrative Executive
Vizion Logistics Pte Ltd
01.2021 - Current
- Streamlined office operations by implementing efficient administrative processes.
- Entering data and daily updates into system.
- Served as liaison between management and employees, facilitating transparent communication of expectations and feedback.
- Processing government claims and subsidies efficiently, facilitating smooth cash flow.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
Home Baker
Self Employed
03.2018 - 12.2020
- Managed customer service operations, including processing orders, clear communications on timelines and order fulfillment.
- Dealing with feedbacks from customers and consistently working to improve end-products & customer experience.
- High returning customers rate through attention to individual dietary needs and preferences.
- Sourced and coordinated food and packaging deliveries to guarantee timely arrival of supplies,
- Empowering customers by providing high-quality, visually appealing baked goods to aid lactating mothers in their breastfeeding journey.
Global Household Goods Coordinator
Graebel Apac Pte Ltd
07.2015 - 03.2018
- Door to Door household goods move.
- 30 minutes pre-move consultation call for every assignee- clearly communicating on their entitlements, actions to be taken, answering any enquiries and following up with emails.
- Managed timelines for successful completion, ensuring milestones were met and deadlines were adhered to from packing to delivery inter-continentally.
- Liaised and coordinated cross-functional teams worldwide, resulting in seamless move and satisfactory outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Preparation of quotation.
- Handle complaints and feedbacks from customers.
- Entering of data and daily updates into system.
- Monitoring of shipments.
- Managed assignee's expectation and adhere to company's policy.
- Advising assignee on custom clearance process and documentations.
- Packing/delivery site visit.
- Check calls for packing and delivery.
- Problem-solving when issue arises in any part of the household goods move.
- Household goods claims.
- Billing and approving of quotation from vendors.
- Any other Ad-hoc projects or duties.
Baker
The Audacious Cakery Pte Ltd
08.2014 - 06.2015
- Oversee kitchen operations to ensure quality of pastries is maintained and deadlines are met.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Contributed to team success by training new interns on baking techniques, safety protocols, and equipment operation.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Manage daily production schedule. Effective communication with over-the-counter and online customers to ensure orders are received on time and per expectations.
Part-Time Baker
Donq Bakery
11.2012 - 03.2013
- Responsible for preparation of all products (mini croissants, cheesecake, etc) & setting up of store in the morning.
- Drawing daily ‘fund’ from Management and ensuring correct amount.
- Taking, Fulfilling orders & cashiering throughout the day
- Ensuring cash and card payments tallies with generated profit receipt at the end of the day
- Managing the store alongside colleagues
Supply Chain Planning Support
Firmenich Asia Pte Ltd
04.2012 - 11.2012
- Supports Material Purchasing Planner with SAP.
- Generates analysis / follow-up reports for advanced purchase planning (eg. Impact of shortage / discontinuation of materials, etc).
- Liaison with warehouse personnel to track and monitor purchase orders, deliveries and invoicing to verify accuracy and compliance.
Quality Control Intern
DB Schenker
03.2012 - 04.2012
- Ensure product accuracy through conducting quality checks on SKU and Serial number
- Data Entry
- Ad-hoc Labelling / Packing
Purchasing Support Intern
ABB
03.2011 - 08.2011
- Generating Purchase Order.
- Compilation of COPQ (Cost of Poor Quality) Reports and analyze findings.
- Completed research and compiled data on suppliers.
- Sorted and organized files, spreadsheets, and reports.
Education
Diploma - Pastry And Bakery
At-Sunrice GlobalChef Academy
Singapore2014
Diploma - International Supply Chain Management
Ngee Ann Polytechnic
Singapore2012
Skills
- Customer Relations
- Work Coordination
- Administrative Support
- Mail Management
- Appointment Setting
- Effective Communication
- Interpersonal Communication
- Reliable and Responsible
- Organizational Skills
- Continuous Improvement
- Problem-solving abilities
- Excel spreadsheets
- Microsoft Office
Additional Information
A married mother of a 28m.o. toddler who has entered pre-school and will love to rejoin a robust workforce with a fulfilling role.
Languages
English
Chinese (Mandarin)
Hokkien
Timeline
Administrative Executive
Vizion Logistics Pte Ltd
01.2021 - Current
Home Baker
Self Employed
03.2018 - 12.2020
Global Household Goods Coordinator
Graebel Apac Pte Ltd
07.2015 - 03.2018
Baker
The Audacious Cakery Pte Ltd
08.2014 - 06.2015
Part-Time Baker
Donq Bakery
11.2012 - 03.2013
Supply Chain Planning Support
Firmenich Asia Pte Ltd
04.2012 - 11.2012
Quality Control Intern
DB Schenker
03.2012 - 04.2012
Purchasing Support Intern
ABB
03.2011 - 08.2011
Diploma - Pastry And Bakery
At-Sunrice GlobalChef Academy
Diploma - International Supply Chain Management
Ngee Ann Polytechnic
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