Pamela Chua

• Registration of patients
• Packing of medications
• Answering patient's enquiries
• Dispensing of medications
• Chaperoning doctor
• Assisting doctor in simple procedures

Account - Payable & Receivable

• Entered customer order details into system, accepted payments and updated accounts.
• Managed invoices, payments and deposits, maintaining accurate expenditure records.
• Reconciled bank statements and credit card accounts for accuracy and completeness.
• Implemented orderly, organized filing systems for easy record retrieval.
• Corrected discrepancies in financial records for balanced books.
• Maintained inventory of office supplies and placed orders.
• Presented monthly, quarterly and annual statements to support financial planning.
• Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
• Completed and submitted corporate tax returns within deadlines.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Matched purchase orders with invoices and recorded necessary information.
• Generated invoices upon receipt of billing information and tracked collection progress.

Payroll

• Maintained strict confidentiality of all payroll information and records.
• Managed payroll data entry and processing for 10 employees to comply with predetermined company guidelines.
• Developed and implemented new payroll policies and procedures according to changing laws and regulations.
• Completed payroll accurately and timely to meet employee expectations.
• Performed data entry tasks and maintained accurate records of employee payroll information.
• Reconciled payroll discrepancies and responded to inquiries from employees.
• Resolved payroll discrepancies quickly and successfully.
• Provided customer service to employees regarding payroll inquiries and issues.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.

Service & Maintenance

• Created and maintained databases to track and record customer data.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Communicated with clients and service providers to provide updates on work progress.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Coordinated and monitored service activities to confirm work met all requirements.
• Managed and coordinated service teams to achieve successful completion of service projects.
• Prepared reports on service performance metrics and key indicators for management review.
• Established and maintained service schedules for several projects to help plan organize workload.
• Collected, arranged, and input information into database system.