PALLAVY MOHAN KUMAR
Summary
Sophisticated Sales and marketing with background propelling company offerings and brand through focused strategies. Confident and smooth communicator when delivering presentations and maintaining client relationships. Focused when analyzing competitors and target market to determine unique selling proposition and maximize revenue.
Overview
15
15
years of professional experience
Work History
Sales & Marketing Executive
Senze Instruments Pte Ltd
10.2022 - 03.2023
- Preparing business proposals, quotations, sales orders, and invoices
- Develops sales strategies and approaches for various products and services, such as special promotions, sponsored events, etc
- Answers questions from clients about product and service benefits
- Maintains excellent relationships with clients through superior customer service
- Presentation of solutions to prospective clients at meetings
- Promoting company's existing brands and introducing new products to market
- Managing IoT systems for customers products management and provide training for clients
- Monitor industry events and competitor events.
Sales Executive (Telecommunication)
Geenet Pte Ltd.
03.2020 - 09.2022
- Provide a high level of customer service to reach sales objectives
- Make outbound cold calls and proactive touches (e.g., email and mobile) to schedule meetings with prospective new customers
- Develops potential strategies to further enhance client relationships based on issues documented during client visits
- Conduct telemarketing sales with deliver excellent customer services via online / mobile
- Monitor industry events and competitor events
- Present our solutions to prospective clients at meetings
- Manage Global Business and provide technical advises for customers
- Conduct market research and data analysis to support business development initiatives.
Business Development Associate
Geenet Pte Ltd.
03.2020 - 09.2022
- Utilize CRM (internal system for inventory tracking and customer database) to create dashboards to support sales operations
- Managing IoT systems for customers products management and provide training for clients
- Actively follow up on sales leads for technology solutions and convert them into real business
- Coordinate with relevant departments to ensure all prerequisites related to contracts and agreements are fulfilled timely and accurately
- Prepare sales pitch materials to the target segment (Small and Medium Enterprise)
- Own the relationship with new and assigned SME clients
- Research potential clients, new markets, products and services to build project pipelines
- Build and maintain key customer relationships
- Consistently acquire knowledge of current market conditions and future trends
- Develop the organization's unique selling propositions and differentiators based on market and competitor knowledge
- Collaborate with external vendors to work on addressing the needs of clients when necessary.
Aviation Security Officer (Changi Airport)
Certis CISCO Security Pte Ltd.
07.2018 - 03.2020
- Screening the passenger bags (X-Ray) and body screening by handheld metal detector
- Supervision of passenger / staff boarding documents
- Provided a visible deterrence to crime, prohibited activities, or suspicious activities in public and non-public areas which may include but are not limited to areas such as the boarding gates, staff access points, airside entries
- Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain the security of premises.
Senior Customer Service Officer
VIVA HOME
07.2013 - 07.2018
- Operational planning of staff role and responsibilities for key events and day to day support activities and arrange monthly duty schedules
- Provide weekly and monthly report updates on team performance and incidents happened at mall
- Ensure all customers’ issues, claims and queries are satisfactorily investigated and resolved
- Deal with complex customer situations and aggrieved, angry, and frustrated customers.
Senior Concierge
IGB COPORATION Sdn.Bhd
05.2009 - 06.2013
- Operational planning of staff responsibilities for key events and day to day support activities
- Provide weekly and monthly report updates on team performance and incidents happened at mall
- Provide professional communication, ensuring that the highest service levels are maintained for our VIP and customers
- Dealing with queries efficiently and professionally
- Supporting the maintenance of all internal operations by taking pictures of defect areas and report via email for follow up cases
- Assigned office building access cards for the internal staffs and visitors using RISIS System for security clearances.
Assistant Project Manager
GOLDEN CHANNEL SERVICE Sdn.Bhd
04.2008 - 04.2009
- Carry out the Shop drawings for each project work
- Planning the work and efficiently organizing each site drawings in order to meet agreed deadlines
- Drawing the 3D models for the Construction Sequence.
Education
Bachelor of Arts - Business
University of NORTHUMBRIA At NEWCASTLE
Singapore 06.2022
Advanced Diploma in Management (Part Time, Kaplan Singapore) - Management
KAPLAN HIGHER EDUCATION INSTITUE
Singapore 08.2021
Skills
- MS Office Excel
- MS Office PowerPoint
- MS Office Word
- AutoCAD
- Windows XP/ Windows 7/ 8/10 &11
Languages
Bahasa Malaysia
English
Tamil
Personal Information
- Age: 36 years old
- Citizenship: Malaysia
- Gender: Female
- Nationality: Malaysian
- Marital Status: Married
References
Mr Sunder Arumugam, Chief Operating Officer, +65 6509 6333, +65 9366 7704, 998 TOA PAYOH NORTH, SINGAPORE, 318993
Extracurricular Activities
The AJK for Indian Society of Polytechnic Sultan Abdul Halim Mu’adzam Shah The Selangor Player in chess for Sekolah Menengah Convent Peel Road. AJK SPBT of Sekolah Menengah Convent Peel Road AJK Koperasi of Sekolah Menengah Convent Peel Road.
Timeline
Sales & Marketing Executive
Senze Instruments Pte Ltd
10.2022 - 03.2023
Sales Executive (Telecommunication)
Geenet Pte Ltd.
03.2020 - 09.2022
Business Development Associate
Geenet Pte Ltd.
03.2020 - 09.2022
Aviation Security Officer (Changi Airport)
Certis CISCO Security Pte Ltd.
07.2018 - 03.2020
Senior Customer Service Officer
VIVA HOME
07.2013 - 07.2018
Senior Concierge
IGB COPORATION Sdn.Bhd
05.2009 - 06.2013
Assistant Project Manager
GOLDEN CHANNEL SERVICE Sdn.Bhd
04.2008 - 04.2009
Bachelor of Arts - Business
University of NORTHUMBRIA At NEWCASTLE
Advanced Diploma in Management (Part Time, Kaplan Singapore) - Management
KAPLAN HIGHER EDUCATION INSTITUE
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