Owen Ong Kim Siang

Leadership. Programming. Business operations.

Overseeing the operations of the fitness department, leading and mentoring a team of fitness professionals, and ensuring a high-quality, safe, and engaging experience for members.

Key Responsibilities

• Team Leadership and Management: Recruit, hire, train, schedule, and supervise fitness staff, including personal trainers and group fitness instructors. This involves providing ongoing coaching, conducting performance evaluations, and fostering a positive and collaborative team environment.
• Program Development and Implementation: Design, implement, and manage a variety of fitness programs, classes, and wellness initiatives that cater to the diverse needs and goals of members.
• Member Experience and Service: Ensure exceptional customer service, handle member inquiries and complaints, and create a welcoming and motivating atmosphere to drive member satisfaction and retention.
• Facility Operations and Safety: Oversee the daily operations of the fitness area, which includes monitoring and maintaining all fitness equipment, ensuring the facility is clean and safe, and ensuring compliance with all health and safety regulations.
• Business and Financial Management: Assist with or manage budgets, control expenses, track key performance metrics (KPIs), and collaborate on marketing and sales initiatives to drive membership growth and meet revenue targets.

Having good knowledge of exercise, great people skills, and the physical ability to demonstrate workouts.

Help clients to achieve fitness goals.

Primary Duties:

• Assess clients: Figure out their current fitness level and goals.
• Create plans: Design custom exercise routines.
• Train & teach: Show clients how to do exercises safely and effectively.
• Motivate: Keep clients encouraged and accountable.
• Track progress: Monitor results and change plans when needed.

• Educate: Provide guidance on nutrition and healthy habits.

• Developed customized fitness programs tailored to individual client goals and needs.
• Conducted one-on-one training sessions, ensuring proper technique and safety compliance.
• Educated clients on nutrition and lifestyle choices to support overall health and wellness.

• Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
• Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
• Implemented innovative training techniques to increase athlete engagement and performance metrics.
• Analyzed competition results to refine training strategies and improve team outcomes.
• Educated student-athletes on proper nutrition and benefits of adequate sleep, which helped improve overall performance.
• Enhanced swimmer performance by implementing personalized training plans and technique corrections.