Summary
Overview
Work History
Education
Skills
Accomplishments
Muay Thai and Working out
Timeline
Barista

Owen Sng

Summary

Dynamic team leader and effective communicator, excelled in fast-paced environments at Starbucks and Nike Factory Outlet, enhancing customer satisfaction and loyalty. Skilled in latte art and up-selling, fostering positive customer interactions. Demonstrated ability to lead and collaborate with teams, significantly contributing to a welcoming and efficient workplace. Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
09.2021 - 02.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.

Retail Sales Associate

Nike Factory Outlet
10.2018 - 12.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Education

No Degree - Business

ITE Central
Singapore
03.2022

No Degree -

Hougang Secondary School
Singapore
12.2018

No Degree -

Edgefield Primary School
Singapore
12.2014

Skills

  • Friendly and outgoing
  • Able to converse well with people from all walks of life
  • Disciplined
  • Team Player
  • Team Leadership
  • Active listener
  • Latte art
  • Up-selling

Accomplishments

  • Achieved the green beret after months of vigorous training n completing a series of tasks with efficiency
  • Was promoted to corporal rank after showcasing competency in leadership
  • Collaborated with team of 6 in overseas missions
  • Achieved combat skills badge by completing a series of tasks with accuracy and efficiency.
  • Achieved marksman and IPPT gold badges by showcasing competency through fitness and shooting

Muay Thai and Working out

Engaged in Muay Thai for about 6 months. Developed physical discipline, mental resilience, and a strong work ethic through regular training. This practice has enhanced my focus, strategic thinking, and ability to stay calm under pressure these are skills that I also apply in professional environments. Committing to regular gym workouts, focusing on strength training and cardiovascular fitness. This routine has cultivated discipline, perseverance, and goal-setting, helping me maintain both physical and mental well-being. My dedication to fitness enhances my energy, focus, and stress management, which positively impacts my productivity in professional settings.



Timeline

Barista

Starbucks
09.2021 - 02.2022

Retail Sales Associate

Nike Factory Outlet
10.2018 - 12.2018

No Degree - Business

ITE Central

No Degree -

Hougang Secondary School

No Degree -

Edgefield Primary School
Owen Sng