Owais Mirza
Associate Director - Business Operations & Strategy
Lahore
Summary
An accomplished Strategic Insight and Analytics Director with extensive experience in leading data-driven strategies to boost organizational growth and efficiency. Skilled in leveraging data for strategic insights, I excel in decision-making and promoting a culture of data-driven excellence. My background in project management, team development, and process improvement has equipped me with a versatile skill set and a proactive approach to enhancing performance and driving business expansion. Known for a leadership style that emphasizes encouragement, analytical problem-solving, and team motivation, I also bring a strong capability in customer relations and fostering meaningful connections, enabling me to facilitate in impactful, independent decisions that propel organizational success.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Associate Director- Business Operations & Strategy
Equinix At IBEX | Global
07.2019 - Current
- Lead the development and execution of strategic insight projects to support business decision-making.
- Collaborated with cross-functional teams to identify strategic issues and opportunities.
- Conducted monthly Churn analysis and Pricing variance among Hyperscalers based on Global Footprint and deployment.
- Conducted monthly Sales performance of Reps (Quota Bearing Heads) with respect to Quarterly allocated budget and attainment.
- Conducted monthly New Logo tagging based on Global Rules of Engagement (GRoE) based on Star vs Non-Star customers
- Conducted weekly pipeline forecasting and calculated coverage ratio & conversion ratio with respect to MPQ (Most Probable Quarter)
- Developed and implemented research methodologies and analytical frameworks to address key business questions.
- Synthesized insights from various data sources, including market research, customer data, and financial reports, to provide actionable recommendations in terms of visualizations and presidential reviews for Go-To-Market (GTM) domain
Sr. Manager Sales Operations
Equinix at IBEX | Global
04.2014 - 06.2019
- Implemented and developed operational standards, policies and procedures.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Manager - Deal Desk & Sales Operations
Equinix at IBEX | Global
12.2011 - 03.2014
- Provide direct support to the Sales Team, Business Unit Managers and business development representatives in the analysis, development, costing and approval of quotes for existing and prospective Equinix partners and customers to ensure that the Sales department is able to meet its growth and profitability targets
- Involved in Tender/RFI/RFP response producing, processing, proposal management and presentation
- Serve as technical liaison between sales, customers, contracts attorneys and engineering for pre-sales issues, assist sales division to help define opportunities and close large opportunity businesses
- Involved in the development of pre-sales and marketing documents.
Manager - Quality & Training
TRG Customer Solutions
08.2010 - 12.2011
- In charge of running a team of agents in terms of Operations and Quality Assurance
- Also responsible for training and Implementation of an inbound Govt
- Project (Salik) as well as dealing directly with clients on regular basis
- Also responsible to conduct the product knowledge test for the entire team on a weekly basis.
Team Lead/ Supervisor Outbound Campaigns
TRG Customer Solutions
07.2009 - 08.2010
- Motivate the team and set examples to achieve daily goals
- Provide weekly feedback to assigned teams and achieve monthly goals
- Managing the call flow and controlling abandonments
- Managing breaks of the workforce and marking time in/time out
- Ensuring compliance to company policies during production hours
- Daily, weekly and monthly reporting as and when required
- Monitors all CSE transactions including emailing customer contacts
- Participates in customer and client listening programs/calibrations to identify customer needs and expectations
- Monitoring and Quality assurance for Company transportation
- Appointed operations representative for day to day Admin tasks
- Maintaining payroll attendance consolidation and incentive calculation for given account people
- Maintaining the discipline and professionalism on the floor at all times
- Maintain all the required reporting and send it to Account Manager/Site Director
- Improve performance of agents using monitoring and feedback
- Prepare and analyze internal Operation reports for management staff review.
Education
BBA - Business Statistics, International Logistics
04.2007 - 04.2009
Bachelor of Medicine, Bachelor of Surgery (M.B.B.S.) - Surgery
01.2000 - 04.2004
Grade: Grade A [3rd Prof Complete]
Intermediate Pre - Medical - undefined
01.1997 - 04.1999
Skills
Trainings and Certifications
- Google Analytics Certification - Certificate ID: 162517299
- Communicate to build successful relationships
- Behavioral Competency Based Evaluation Framework
- Key Performance Indicators
- Optimize Stress Maximize Success
- Values Mission Vision Framework
References
Will be furnished on request
Timeline
Associate Director- Business Operations & Strategy - Equinix At IBEX | Global
07.2019 - Current
Sr. Manager Sales Operations - Equinix at IBEX | Global
04.2014 - 06.2019
Manager - Deal Desk & Sales Operations - Equinix at IBEX | Global
12.2011 - 03.2014
Manager - Quality & Training - TRG Customer Solutions
08.2010 - 12.2011
Team Lead/ Supervisor Outbound Campaigns - TRG Customer Solutions
07.2009 - 08.2010
University of The Punjab - BBA, Business Statistics, International Logistics
04.2007 - 04.2009
Lahore Medical And Dental College - Bachelor of Medicine, Bachelor of Surgery (M.B.B.S.), Surgery
01.2000 - 04.2004
S.A.I.S (Embassy School) - Intermediate Pre - Medical,
01.1997 - 04.1999
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