OSMAN BIN SYED SULTAN
Summary
Dynamic and results-oriented professional with a strong background in facility management, infrastructure improvement, energy management using innovative methods, and project support. Proven expertise in managing properties at multiple sites, reducing costs, making policy recommendations, and restructuring engineering. An exceptional team player with a proven track record of successfully leading diverse teams towards shared objectives in multicultural environments. Possesses excellent communication skills, adept at negotiation, problem-solving, and fostering collaborative teamwork.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Executive
C&W SERVICES (S) Pte Ltd
01.2022 - Current
- Managing several important services low-rise properties by offering comprehensive facility management services, which encompass supervising client's term contractors.
- Technical guidance and assistance is provided for projects focused on improving infrastructure. Regular inspections is conducted, and updates is requested to ensure that the projects follow the intended plan.
- Ensuring that the term contractors are complying with and adhering to all contractual obligations pertaining to work, document submissions, and claims.
- Assist in ensuring the correctness of term contractors' BQ', claims for all works with an issued Purchase Order.
- Conducting inspections of properties to ensure that user experience remains uninterrupted and operational functionality is unaffected.
- Planning and carrying out yearly power shutdowns with minimal interference by ensuring all relevant parties are notified and coordinating with various contractors.
- Keeping track of required equipment inspections and regulatory certification renewal, and ensuring that contractors follow up.
- Collaborated team work for collating of related information to assist BM with monthly report submission.
- Assisting to do maintenance data analysis to enhance clients' planning requirement for cash flow projections.
- Coordinated with contractors to address urgent property issues.
- Implemented energy-saving initiatives.
- Retained and supervised records of mechanical and electrical equipment specifications and equipment data to facilitate effective tracking of life cycle management.
- Assisted in analyzing and presenting cost variations.
- Gathered data to compile for tender document preparation.
- Reviewed and evaluated the design, implementation, testing, and deployment requirements to determine the project's needs and associated expenses.
- Collaborated extensively with the management team to strategize, create, and implement technical plans in accordance with the client's budget forecast and long-term goals.
- Maintained compliance with regulatory standards and safety requirements.
- Tracked and recorded parts and labor costs related to each service call.
- Assisted in implementing quality assurance procedures to minimize non-conformances.
- Implemented schematics, diagrams, and written, and verbal descriptions to effectively solve engineering project issues.
Senior M&E/Facility Technician
JLL PTY CONSULTANTS Pte. Ltd.
08.2021 - 01.2022
- Holding the position of Senior M&E/Facility Technician within the IFM team, I was responsible for ensuring the smooth operation and maintenance of crucial facility equipment, specifically the server rooms.
- I worked together with the project design team to offer suggestions on how to improve the reliability and maintainability of the systems, ensuring a seamless transition once the facility was completed.
- My role involved assisting in the creation of scripts and coordinating tests where we would intentionally pull the plug on the system, involving multiple stakeholders to ensure its resilience.
- On a daily basis, I closely monitored and verified the 2N+1 redundancy system, conducting physical inspections and receiving alarm notifications through the Building Management System (BMS).
- Possess the skills to analyze as-built documents, shop drawings, SLDs, and schematic diagrams using AutoCAD. Additionally, I have a beginner proficiency in Revit BIM software, which helps in effective problem-solving.
- To contribute to energy management and cost-saving efforts, assisted to implement scheduling system for motion sensor-activated lighting in designated areas and optimized the HVAC system through scheduled adjustments using the BMS.
- I conducted thorough reviews of root cause analysis, collaborating with the site team and OEM vendors to develop effective strategies for corrective maintenance.
- Working closely with my engineering manager, we wrote and revised maintenance procedures in accordance to site requirement.
- Ensured the efficient operation of CRAC units, UPS systems, mineral transformers, and essential ACMV systems in critical server rooms.
- Performed troubleshooting and diagnosis on malfunctioning equipment, as well as repaired problems with electrical and mechanical systems
- I gained practical experience in monitoring and configuring Azbil Building Management System (BMS) and Lutron's Lighting Management System (LMS), with a primary focus on integrated lighting and shade control to ensure smooth operation.
M&E/AV Specialist Facility Technician
CBRE GWS Pte Ltd
11.2019 - 08.2021
- Acted as a key figure in overseeing the primary facility of the client as part of the innovative Integrated Facility Management (IFM) team.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Ensured smooth integration of new systems and equipment, aligning them with design intentions and site requirements.
- Offered valuable suggestions to team for minor projects on the reliability and maintainability of systems.
- Contributed to the implementation of preventive programs and adherence to regulatory guidelines.
- Exemplary standards were maintained through routine inspections of service providers and strict compliance with regulatory requirements. Maintenance activities were managed and equipment inspected.
- Applied critical thinking and research to address complex issues.
- Served as the primary problem solver for AV systems, ensuring optimal functionality. Uploaded marketing and advertising content to the AV system within specified timelines. Played a crucial role in event setup, ensuring optimal condition and performance of AV systems.
Engineering Technician
C&W SERVICES (S) Pte Ltd
09.2018 - 11.2019
- A pivotal role in managing essential service properties, specifically focused on daily water testing. The testing includes analyzing various parameters such as pH, TRC, turbidity, and metal ion levels to ensure compliance with regulatory requirements for islandwide distribution.
- Conducted routine inspections on critical network system installation controls within property to ensure smooth operational functionality is not compromised.
- Supervised term contractors in ensuring safety protocols were followed during project works. Provided technical support to client's engineering project team.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs to minimize downtime
- Supported and assisted preventive maintenance team members in performing M&E preventive and corrective maintenance for essential service installations.
- Drafted technical reports and documentation for engineering projects.
- As a confined space assessor and work at height safety personnel, I successfully carried out my primary responsibilities of ensuring the safety of the team.
- Assisted with installation, calibration and testing of engineering systems.
- Implemented schematics, diagrams, and written, and verbal descriptions to effectively solve engineering project issues.
Operational and technical lead
HANDY G.M Pte Ltd
01.2017 - 09.2018
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participate in site surveys to understand clients' immediate project intentions, providing credible advice on cost-effective alternatives.
- Investigated system issues and implemented resolutions to reduce downtime.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked and recorded parts and labor costs related to each service call.
- Delivered prompt service to prioritize customer needs.
- Provided educational expertise and mentoring to junior team members.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Facility Assistant
SGS TESTING & CONTROL SERVICES SINGAPORE Pte Ltd
07.2015 - 12.2016
- Assisted the operational integrity manager and professional staff members of the operations team and relevant department users.
- Responsible for the day-to-day maintenance and operational needs of the building.
- Self-motivated, with a strong sense of personal responsibility.
- Conducting inspections and upkeep for crucial M&E systems. Assessed the functioning of equipment to identify and resolve reported problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Addressed routine equipment maintenance according to established schedule.
- Paid attention to detail while completing assignments.
- Conducting inventories.
- Identified issues, analyzed information and provided solutions to problems.
- Providing mailroom, storeroom, and maintenance services.
- Taking memos, maintaining files, and answering phone calls.
- Performing office porterage as required, including furniture moves, deliveries, and collections.
Education
Bachelor of Science - Major in Facilities Management
Singapore University of Social Science
Singapore06.2026
Skills
- Technical Competency
- Understanding of Business Functions
- Customer Relationship Management
- Project Support
- Quality Control
- Planning and Coordination
- Teamwork Abilities
- Performance Improvement
- Innovation Skills
- Work Planning and Prioritization
- Documentation and Reporting
- Proficient in Microsoft Office, G Suite, and Adobe software applications
Certification
- Licensed and registered FSM (SCDF).
- Certificate in ‘building construction safety supervisor' (BCSS).
- Certificate in ‘managing work-at-height' (MWAH).
- Certificate to ‘supervise work in confined space operation' (CSS).
- Certificate to ‘assess confined space for safe entry and work' (CSA).
- Certified competent to ‘develop a risk management implementation plan', Biz-Safe L2.
- Certificate of completion, ‘air-conditioning & mechanical refrigeration systems' (NP).
- Certificate of completion, ‘introduction to electrical drawing and test equipment' (Alison).
- Certificate of completion, ‘introduction to electrical wiring systems' (Alison).
- Certificate of completion, ‘basic electrical technology' (Alison).
- Certificate of completion, ‘introduction to plumbing' (Alison).
- Certificate of completion, ‘cybersecurity essentials for business and finance professionals' (CEBFP).
- Certificate of completion, ‘cybersecurity protection' (CSPC).
- Certificate of completion, ‘basic coding for beginners'.
Personal Information
- Citizenship: SINGAPOREAN
- Date of Birth: 07/Dec/1986
- Marital Status: MARRIED
- Completed full time NS on Mar 2008 – 4th Singapore Infantry Regiment(RSAF).
- Possess Singapore government-issued driving license - Class 2B, 2A, and 3.
- Proficient in written and spoken languages; English, Tamil, and Malay.
Objectives Career Highlights
- Facility management has consistently been an intriguing field for me, particularly in the technical and engineering aspects. Over the course of my career, I developed a keen interest and enthusiasm towards the M&E related field, which I believe is an indispensable component of facility management. However, I am mindful that various other scopes of facility management are crucial for providing a comprehensive service. With this in mind, I am excited to continue learning about different areas of FM and to actively contribute my unique skills and expertise to the field.
- I am a results-driven professional experienced in facilities management, infrastructure improvement, energy management, and project support. My strengths lie in my ability to connect with stakeholders and effectively lead teams through change.
- As a firm believer in cultural diversity, I consistently maintain a positive reputation while working with multicultural and multinational individuals. I work effectively and efficiently to address client requests and service issues, delivering quality results on assigned projects.
- I strongly believe that I have acquired excellent people management skills, with strong verbal and written communication abilities, including rationalization, negotiation, and justification. Determination, perseverance, effort, and knowledge sharing are crucial to achieving goal-oriented outcomes and upholding a company's values. I believe this can be achieved through collaborative teamwork and empowering ownership.
Hobbies and Interests
- Allocating and spending as much as possible quality time with family.
- Catching up with favorite EPL team games.
- Researching on the internet for interesting topics such as history, health benefits, facility management and sustainability innovations, and reading up on information from experts in the field on efficient methods.
- I am dedicating some quality after office time to focus on my part-time studies and revision.
- Assisting with my children's pet care and guiding them on how to properly look after their animals.
- Catching up with old acquaintances at least once a month for an engaging and friendly soccer game.
- Always eager to participate in voluntary community engagement programs when time permits.
Timeline
Technical Executive
C&W SERVICES (S) Pte Ltd
01.2022 - Current
Senior M&E/Facility Technician
JLL PTY CONSULTANTS Pte. Ltd.
08.2021 - 01.2022
M&E/AV Specialist Facility Technician
CBRE GWS Pte Ltd
11.2019 - 08.2021
Engineering Technician
C&W SERVICES (S) Pte Ltd
09.2018 - 11.2019
Operational and technical lead
HANDY G.M Pte Ltd
01.2017 - 09.2018
Facility Assistant
SGS TESTING & CONTROL SERVICES SINGAPORE Pte Ltd
07.2015 - 12.2016
Bachelor of Science - Major in Facilities Management
Singapore University of Social Science
- Licensed and registered FSM (SCDF).
- Certificate in ‘building construction safety supervisor' (BCSS).
- Certificate in ‘managing work-at-height' (MWAH).
- Certificate to ‘supervise work in confined space operation' (CSS).
- Certificate to ‘assess confined space for safe entry and work' (CSA).
- Certified competent to ‘develop a risk management implementation plan', Biz-Safe L2.
- Certificate of completion, ‘air-conditioning & mechanical refrigeration systems' (NP).
- Certificate of completion, ‘introduction to electrical drawing and test equipment' (Alison).
- Certificate of completion, ‘introduction to electrical wiring systems' (Alison).
- Certificate of completion, ‘basic electrical technology' (Alison).
- Certificate of completion, ‘introduction to plumbing' (Alison).
- Certificate of completion, ‘cybersecurity essentials for business and finance professionals' (CEBFP).
- Certificate of completion, ‘cybersecurity protection' (CSPC).
- Certificate of completion, ‘basic coding for beginners'.
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