Oscar Kah Chun Tham
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
6
6
years of professional experience
Work History
Mangement Trainee
Pu Tien Restaurant Pte Ltd
02.2020 - Current
- Gained knowledge of company policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Analyzed customer feedback to identify areas for improvement.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Management Trainee
Katrina Group Ltd
11.2019 - 02.2020
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Assisted with onboarding of new employees by providing training and development resources.
- Analyzed customer feedback to identify areas for improvement.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
Insurance Advisor
Great Eastern Malaysia
04.2019 - 08.2019
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Calculated premiums and established payment methods.
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Provided quotes and promoted products for building, contents and vehicle insurance.
- Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.
Management Trainee
Tung Lok Group
09.2017 - 02.2019
- Acted with integrity, honesty and knowledge to promote culture of company.
- Assisted with onboarding of new employees by providing training and development resources.
- Analyzed customer feedback to identify areas for improvement.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Described product to customers and accurately explained details and care of merchandise.
Education
Bachelor of Hospitality Management - Hospitality Administration And Management
Tunku Abdul Rahman University College
Malaysia06.2017
Diploma in Hospitality Management - Hospitality Administration And Management
Tunku Abdul Rahman University College
Malaysia05.2015
Skills
- Microsoft Word
- Excellent Communication
- Conflict Resolution
- Customer Service
- Fluent in English, Mandarin, Cantonese, Malay
- Multitasking
- Task Prioritization
- Relationship Building
- Active Listening
- Dependable and Responsible
Timeline
Mangement Trainee
Pu Tien Restaurant Pte Ltd
02.2020 - Current
Management Trainee
Katrina Group Ltd
11.2019 - 02.2020
Insurance Advisor
Great Eastern Malaysia
04.2019 - 08.2019
Management Trainee
Tung Lok Group
09.2017 - 02.2019
Bachelor of Hospitality Management - Hospitality Administration And Management
Tunku Abdul Rahman University College
Diploma in Hospitality Management - Hospitality Administration And Management
Tunku Abdul Rahman University College
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