OON CHONG GOH
Summary
A seasoned professional with a diverse background in law enforcement, sales, driving instruction, and operational management, seeking to leverage extensive experience in team leadership, training, and operational oversight to contribute to the success of a dynamic organization.
Overview
40
40
years of professional experience
Work History
Senior Manager
BGC Group Pte Ltd
2022.08 - Current
- Serving as a liaison officer for the Ministry of Health / Community Facilities Task Group
- Transitioned to MOH/CFTG as contract staff, attached to the Current Operations Team on 29 Dec 22.
Driving Instructor
ST Engineering Land Systems
1997.01 - 2022.01
- Started as a Driving Instructor, advanced to Centre Training Officer in 2003, then to Operational Manager in 2016
- Responsible for overseeing a team of 80 Testers attached to the Singapore Traffic Police, managing daily driving tests and operations across three driving centres
- Involved in Community Care Facility (CCF) operations support during the circuit breaker period from April to July 2020.
Driving Instructor
Bukit Batok Driving Centre
1992.01 - 1997.01
- Providing coaching for Class 3 driving and mentoring riders from Class 2B to Class 2.
Sales Executive
Printset International Pte Ltd
1989.01 - 1992.01
- Specializing in IBM word processors and office supplies sales.
Regular Officer
Singapore Police Force
1984.01 - 1989.01
- Responsibilities including policing, station office duty, operational control room tasks, investigations, recording statements and performing duty at the neighbourhood police station.
Education
Seh Chuan High School -
‘O’ Level
12.1982
Chinese High School -
Sec 1
12.1978
Primary School -
PSLE
12.1978
Skills
- Teamwork
- Microsoft Excel
- Patience
- Interpersonal Skills
- Time Management
Current Job Description
- Investigate all complaints/feedback from MOP, NOK, POH, and patients
- Consult relevant internal/external authorities on conditions of incidents
- Prepare interim/final reports for management
- Prepare official response to patient, NOK, MOP, and POHs (if needed)
- Maintain investigation files in accordance with records management requirements
- Provide end to end secretarial services for official meetings e.g., CFTG monthly Co-ord meetings
- Pre-booking of meeting venues, preparing attendees’ list and sending physical/virtual meeting invites
- Preparing meeting decks and dissemination of approved meeting minutes to relevant attendees before next meeting
- Conduct site visits for patient and NOK feedback
- Analyze and resolve patient inquiries, concerns, and complaints promptly
- Monitor and implement processes for efficiency and effectiveness
- Verify accuracy of all supporting documents
- Upload the correct supporting documents to NFS
- Verify all e-invoice according to MOH finance manual requirements
Coursework
- Advance Operating System Course (IT)
- Industry Trainer Certificate in Coaching, Instructional Skill, Planning and Implementing course
- Leadership Foundation Course
Timeline
Senior Manager
BGC Group Pte Ltd
2022.08 - Current
Driving Instructor
ST Engineering Land Systems
1997.01 - 2022.01
Driving Instructor
Bukit Batok Driving Centre
1992.01 - 1997.01
Sales Executive
Printset International Pte Ltd
1989.01 - 1992.01
Regular Officer
Singapore Police Force
1984.01 - 1989.01
Seh Chuan High School -
‘O’ Level
Chinese High School -
Sec 1
Primary School -
PSLE
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