Ooi Eng Kay (Queenie)

• Full cycle of HR operations including end to end onboarding and offboarding of employees (ie: Timely processing, recruitment and submission of payroll, income tax, leave management, etc.)
• Manage the end-to-end recruitment process, including job postings, screening resumes, conducting interviews, and coordinating offers
• Optimized talent acquisition efforts by updating job descriptions, leveraging social media platforms, and attending career fairs.
• Responsible for supporting various HR functions including recruitment, employee relations, performance management and compliance with labour laws
• Collaborate with hiring department managers to identify staffing needs and develop job descriptions
• Managing employee relations, such as grievance handling, disciplinary issues and attending to feedbacks or complaints
• Liaising with insurance agent to administer employee insurance, benefits and claims
• Submit and follow up on Work Injury Compensation claims
• Handle work passes administration related matters from application to cancellation of work passes
• Attend career fair and conduct orientation for new joiners and exit interview for resignees.
• Handles all employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
• Educated employees on company policy and kept employee handbook current.
• Generating market benchmarking exercises.
• Prepare HR metrics and reports for management review
• (daily, weekly, monthly)
• Responsible for administering and managing MOM surveys, government grants and support schemes.
• Oversee the end-to-end implementation of the new HRIS, including planning, system configuration, testing, and deployment across HR functions.
• Other Ad-hoc duties as assigned.

Reason of leaving: Looking for better career progression and learning for more HR specialize skills for self-development.

• Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
• Built strong relationships with clients through regular communication and understanding their unique needs.
• Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
• Help clients to attract the talents, getting the right people to fill the vacancies
• Identifying talents, recruiting candidates with a structured workflow and timeframe to support continued business productivity
• Improved client satisfaction by consistently providing high-quality candidates for various positions.
• Receiving and understanding job requests from clients
• Enhanced the company's reputation by ensuring a positive candidate experience throughout the entire recruitment process.
• Networking with industry professionals who may know suitable candidates.

Reason of leaving: Seek for a long-term HR career path in working as a HR professional position

• Involving in various roles includes Human Resource, Administrative, Operation, Social Media Marketing and Secretary duties of 9 school branches
• Involving in all recruitment and selection function.
• Liaising with Government bodies with regards to HR matters and Standard Operating Procedures
• Verification of monthly overtime, attendance of staffs, long service award, other incentive, commission of all employees (150 headcounts) and coordinating with Payroll team
• Orientation of new staff and ensuring all documentations for on- boarding is complete, including the creation and maintenance of staff P- File documents.
• Generating of Quarterly Recruitment Report for Director.
• Application, cancellation, renewing of Work Passes of employees (WP / SP/ EP / LOC / PRE -LOC) and monitoring of company quota.
• Conducting of exit interview for exiting employee to gather feedback for new improvement plans for shaping better company policies
• Performance of HR Auditing to all 9 school branches to review and revise existing company policies to increase efficiency of employees
• Coordinating monthly meetings with all branch managers at HQ office
• Yearly revision of company policies and handbook
• Preparation, drafting and issuance of all company official letter
• Ordering and issuing of uniform to employees and monitoring of stationery inventory to ensure sufficient stock for all school branches
• Assistance to Director pertaining to translation works
• Preparation and submission of tender bid documents
• Planning and posting of advertisement, photos, and videos of company via different social media including Facebook, Instagram, official website
• Creation of brochures and flyers for all school branches
• Updating of contact lists of company
• Assisting, preparation and planning of roadshow event
• Organization and planning of all company events including company trip, annual meeting, year- end concert and graduation ceremony
• Perform any other ad hoc duties as assigned by Director

Reason of Leaving: Headhunted by Manpower Staffing Singapore

• Assisting in the recruitment and selection of potential candidates
• Responsible for all onboarding process including making new staff cards, employee thumbprint, issue uniforms and employees’ documentations
• Creation and maintenance of new, existing and resigned staff P- File documents
• Responsible for talent acquisition activities including posting job advertisement, screening potential candidate’s resume, shortlisting of potential candidate’s resumes
• Application, renewal, cancellation, upgrading of employees’ work passes
• Handling and processing of employees’ medical insurance
• Assisting in the revision of HR policies
• Filing of documents
• Performing of any other ad hoc duties as assigned by Supervisor

• Screening, interviewing, and shortlisting of potential candidates according to clients’ need
• Managing of clients and candidates’ expectation
• Posting of advertisement and sourcing of suitable candidates
• Briefing of employment service with selected candidates
• Building of relationship with clients and candidates
• Achieving team goals and individual performance objective

• Ensure safety of all passengers
• Provide comfort and excellent customer service to passengers throughout the flight in order to build an excellent relationship with passengers
• Ensure satisfaction of passengers by attending to passengers enquiries and offering assistance when needed
• Sell of food, beverage, and duty-free products onboard
• Mentor and provide guidance to junior cabin crew to ensure that they are carry out their duties according to airline’s guidelines and standard operation procedures
• Execution of proper and detailed security sweep and equipment check before passengers embark and after passengers disembark from the aircraft
• Demonstrate of safety procedures to passengers in case of emergencies
• Administer first aid as an when required
• Update of the latest amendment of SEP procedures
• Perform any other duties when necessary