Hi, I’m
Onrawee Kunraksa (Birdy)
Kuala Lumpur
Summary
Results-driven with 8 years of experience in managing and expanding key accounts. Proven ability to lead cross-functional teams, exceed KPI targets, and optimize budget allocations. Expertise in strategic planning, business development, and contract negotiations, with a strong track record of driving revenue growth and implementing process improvements. Skilled in market analysis, competitive research, and effective communication to ensure alignment with organizational objectives.
Overview
13
years of professional experience
Work History
JustMarkets
Key Account Partnership Team Lead APAC
07.2024 - Current
Job overview
- Developed and executed strategic plans for key accounts, ensuring alignment with company objectives and growth targets.
- Conduct interviews and integrate new hires into the team.
- Developed and managed the team’s quarterly budget, including forecasting, expense tracking, and resource allocation to align with departmental and organizational objectives.
- Coordinated with finance and senior management to ensure budget adherence and adjust allocations based on changing priorities or financial performance.
Cost Management: - Led a cross-functional team of account managers and support staff, providing guidance, mentorship, and performance evaluations.
- Coordinated with regional and global teams to ensure consistent service delivery and address any partner's issues.
- Identified and pursued new business opportunities within existing accounts, driving revenue growth and expanding service offerings.
- Conducted market analysis to identify trends and opportunities for business expansion in the APAC region.
- Implemented strategies to enhance client satisfaction and retention, including regular reviews and feedback sessions.
- Monitored account performance metrics, prepared reports for senior management, and provided actionable insights for improvement.
- Utilized CRM and other tools to track progress and measure the success of account management strategies.
- Collaborated with internal stakeholders such as marketing, product development, and operations to tailor solutions for key accounts.
- Addressed and resolved any issues or conflicts that arose with key accounts, ensuring minimal disruption to service and maintaining partner trust.
EXNESS Limited
Retail Account Manager Team Lead
02.2022 - 05.2024
Job overview
- Led teams to meet KPIs and performance goals.
- Assisted with hiring, onboarding, and new employee orientation.
- Managed the Buddy Program and quarterly KPI achievement.
- Set division objectives, sales targets, and oversaw deal negotiations.
- Maintained customer profiles and generated activity reports.
- Supervised the sales team, followed up on leads, and implemented process improvements.
- Provided coaching and mentoring to team members.
EXNESS Limited
Senior Retail Account Manager
08.2021 - 01.2022
Job overview
- Supervised teams to achieve KPI targets.
- Assisted with interviewing and onboarding new hires.
- Conducted orientation and Buddy Program for new employees.
- Collaborated with teams to meet quarterly KPIs.
EXNESS Limited
Virtual Sales Account Manager
11.2017 - 07.2021
Job overview
- Cultivated and managed relationships with clients to drive new business for Exness.
- Maintained trust and provided top service to clients and brokers, updating them on Exness' developments.
- Addressed customer queries professionally, converting interactions into sales opportunities.
- Assisted customers with account setup and trading.
- Researched and identified potential prospects and market information.
- Maintained professionalism and enthusiasm, reflecting Exness' values.
- Exceeded sales targets and ensured adherence to sales management processes.
- Conducted calls and communications to present Exness' offerings effectively.
- Provided tailored solutions based on customer needs and market analysis.
- Stayed informed about promotional campaigns and product updates.
- Attended training to stay current on products and market trends.
EXNESS Limited
Customer Support Specialist (Thai Speaking)
09.2016 - 11.2017
Job overview
- Provided technical support and answered client inquiries via phone, live chat, service desk, and email.
- Processed client requests and escalated issues using TeamWox.
- Updated clients on request statuses and verified submitted documents hourly.
- Attended company seminars and completed daily performance reports.
- Executed additional tasks as assigned by the manager.
Thai Airways International Public Company Limited
IT Programmer & Developer (Catering Section)
05.2011 - 11.2011
Job overview
- Created site content and graphics, including images, icons, and banners.
- Contributed to site design by defining goals and functionality.
- Designed SharePoint, master pages, themes, and custom CSS.
- Developed and maintained internal company websites.
Education
MDISSingapore
Professional Certificate in Business Management
07.2016
KMITLBangkok, Thailand
Bachelor of Science, Information Technology
10.2008
Skills
- Strategic Account Management
- Team Leadership and Mentoring
- Budget Planning and Resource Allocation
- Business Development and Sales Strategy
- Client Relationship Management
- Performance Monitoring and Reporting
- Process Improvement and Best Practices
- Market Analysis and Competitive Research
- Effective Communication and Collaboration
Accomplishments
Vice President of the Social Club at Exness
Achievement : Led the creation and expansion of the Badminton Club within the Outdoor Social Club, growing membership from 15 to 150 participants. Organized the first company-wide badminton tournament and facilitated a variety of events, including ATV rides, camping, and paintball, water rafting, significantly enhancing team cohesion and employee well-being.
https://exness-careers.com/blog/how-to-smash-out-the-stress-and-make-friends-while-maintaining-a-social-club/
References
MR.KASIDIT ASAVAKITTIKAWIN, Commercial Director (TH), EXNESS Limited, Kuala Lumpur, Malaysia, 60124776361
Timeline
Key Account Partnership Team Lead APAC
JustMarkets
07.2024 - Current
Retail Account Manager Team Lead
EXNESS Limited
02.2022 - 05.2024
Senior Retail Account Manager
EXNESS Limited
08.2021 - 01.2022
Virtual Sales Account Manager
EXNESS Limited
11.2017 - 07.2021
Customer Support Specialist (Thai Speaking)
EXNESS Limited
09.2016 - 11.2017
IT Programmer & Developer (Catering Section)
Thai Airways International Public Company Limited
05.2011 - 11.2011
MDIS
Professional Certificate in Business Management
KMITL
Bachelor of Science, Information Technology
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