Onira Sarif

• Lead processing of 30 customer orders per week, arranging 50 shipments per week, preparing shipping documents, and ensuring all PO accuracy before entry into SAP system.
• Establish shipment schedule, constantly monitored shipment and pricing records and conduct professional analysis for build timeline to meet customer’s expectation. Increase quality by 30%
• Review10 documents to ensure accuracy of all information and executed other key tasks as assigned by managers. Increase customer satisfaction by 50%.
• Meet with stakeholders to discuss program status and goals.
• Maintain and update project related documents.

• Performed to 20 customer requests per day, offering excellent support and tailored recommendations to address needs.
• Established additional services to customers in order to meet upsell goals to gain more than 100% target.
• Followed up with customers to offer additional support and check resolution satisfaction.
• Performed service specials, completion times, and service expenses to provide exemplary customer service.
• Documented problems and corrective actions to maintain records.

• Provided technical documents, including Service report, Technical report, Failure Analysis report and Inspection report.
• Provided technical support over 3 jobs a day to troubleshoot, repair and maintain operational efficiencies in mechanical, and electrical systems.
• Managed maintenance data records and tracked operating information for onsite reference.
• Tested equipment performance and demonstrated operation and servicing of equipment to customer. Gained 0 complaints.
• Performed onsite installation, modification and maintenance of systems and equipment.

• Provided technical support, reporting review, administration work & translating English-Japanese documents
• Collaborated with 20 clients to define project requirements and deliverables.
• Generated 50 reports detailing findings and recommendations.
• Collected, arranged, and input information into database system.
• Gathered, organized and input information into digital database.

• Leaded Japanese-English translator between Japan HQ and local branch via email/phone and for documentation. Increased teamwork and quality by 50%.
• Performed industry tests and evaluations of performance in order to collect data and optimize equipment.
• Scheduled and implemented maintenance activities for equipment.
• Oversaw startup planning and implementation in Singapore & Taiwan.
• Visited customer locations to assess equipment functioning and develop repair plans.
• Diagnosed and resolved machine operation variations and equipment problems.

Serve as the main point of contact and be responsible for managing after-sales service in Singapore, as well as handling inquiries from other regions worldwide related to vessel propeller (customised CPP & FPP) and thrusters.

• Participated and assisted commissioning of propulsion control system (for Kawasaki Heavy Industry) project in Sarawak & Vietnam.
• Leaded Japanese-English translator between Japan HQ and local branch via email/phone and for documentation. Increased teamwork and quality by 50%.
• Analyzed, troubleshooting software problems and communicated possible solutions with development team.
• Coordinated with technical liaisons and construction team members to address technical issues for meeting project requirements. Increased jobs' lead-time to 50%.
• Reviewed proposed work orders to confirm jobs followed scope of services and budget. Saved cost by 10%.

• Investigated and corrected mechanical problems with machinery.
• Leaded Japanese-English translator between Japan HQ and local branch via email/phone and for documentation. Increased teamwork and quality by 50%.
• Dismantled defective machines and equipment and installed new or repaired parts.
• Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
• Diagnosed and resolved machine operation variations and equipment problems.