Ong Zheng Wei
Operation
Singapore
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Head of Operations
Az Food Project Pte Ltd
11.2023 - Current
- Develop employees by providing ongoing feedback for operational improvement and establishing performance expectations
- Work with Business Development and Project to identify potential new business opportunites, sites, source, build and renovate
- Propose activities according to market needs
- Work with senior management and financial team on outlet budgets
- Conduct regular checks on the hygiene, service standards and quality of products, and provide feedback internally to stall in charge
- Review Staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance
- Effectively communicate company policies and procedures to team member
- Handle disciplinary issues, grievances, disputes and work tension among the team
- Ensure proper cost control on all expenses according to budget
Area Manager
Koufu Pte Ltd
04.2021 - 10.2023
- Lead a team of Senior/ Foodcourt Manager in achieving sales target and overall performance of outlets
- Provide guidance to Senior/ Foodcourt Manager anf F&B Supervisor to maintain smooth daily operations of the Foodcourt
- Lead and set directions as well as provide guidelines to the operation team according to company SOP and operational workflow
- Maintain good working relationships with landlords, relevant authorities/agencies and stall tenants
- Assist inspectors of relevant authorities/ agencies such as NEA, SFA and Civil Defense during outlet inspection and follow up actions
- Liaise with landlords on building matters, joint promotions and events
- Sourcing of qualified tenants to fill up vacant stall and in charge of lease renewal and follow up on terms of lease with existing tenant
- Establish overall business plan and provide regular reports on area performance, sales and financial budget analysis to senior management
Senior Foodcourt Manager
Koufu Pte Ltd
02.2019 - 03.2021
- Schedule Planning and Deployment of Staff
- Responsible for the Profitability and Cleanliness of the outlet
- Ensure that all vacant stalls are filled
- Responsible for the collection of monthly rental
- Handle issues pertaining to NEA, MOM, Town Council and licensing and cancellation
- Lead and supervise a team of F&B staff
- Assist the Area Manager on leasing to ensure full occupancy
- Talent grooming within the team
Foodcourt Manager
Koufu Pte Ltd
11.2018 - 01.2019
- Responsible for the Profitability and Cleanliness of the outlet
- Ensure that all vacant stalls are filled
- Responsible for the collection of monthly rental
- Handle issues pertaining to NEA, MOM, Town Council and licensing and cancellation
- Lead and supervise a team of F&B staff
- Handling Feedback and Complain from Customer Professionally
- Staff Payroll and conducting of staff performance Appraisal
Service Manager
Koufu Pte Ltd
10.2016 - 11.2018
- Assist Foodcourt Manager in resolving existing tenants requests and problems
- Responsible for outlet’s hygiene and cleanliness
- Ensure all staff and tenants follow safe work procedures
- Collecting of daily sales report
- Ensure all documentation is properly updated
Customer Service Representative
Singapore Pools Pte Ltd
2 2012 - 01.2013
- Determines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfill requests by clarifying desired information; completing transactions; forwarding requests
- Call center database by entering information
Education
Diploma - Business Administration
PSB Academy
Singapore 01.2015 - 02.2016
GCE O Level -
Serangoon Garden Secondary School
Singapore 01.2006 - 01.2010
Skills
Workforce Planning
Timeline
Head of Operations
Az Food Project Pte Ltd
11.2023 - Current
Area Manager
Koufu Pte Ltd
04.2021 - 10.2023
Senior Foodcourt Manager
Koufu Pte Ltd
02.2019 - 03.2021
Foodcourt Manager
Koufu Pte Ltd
11.2018 - 01.2019
Service Manager
Koufu Pte Ltd
10.2016 - 11.2018
Diploma - Business Administration
PSB Academy
01.2015 - 02.2016
GCE O Level -
Serangoon Garden Secondary School
01.2006 - 01.2010
Customer Service Representative
Singapore Pools Pte Ltd
2 2012 - 01.2013