Ong Yuan Ching Germaine
Summary
Dynamic Beauty Training Manager with a proven track record at Shopix & Co Pte Ltd, enhancing employee productivity and morale through innovative training programs. Skilled in program optimization and coaching, I've significantly improved training effectiveness and compliance. My adept written communication and mentoring have fostered a culture of continuous learning and professional development. Am a confident and motivated professional with strong leadership and people management skills. Achievements include significantly improving training effectiveness and employee retention, showcasing my strong communication and technical training skills.
Overview
19
19
years of professional experience
Work History
Beauty Training Manager
Shopix & Co Pte Ltd
01.2022 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Conducted thorough needs assessments to pinpoint specific training requirements, leading to more targeted and effective training solutions.
- Improved compliance with industry regulations through development and delivery of specialized compliance training programs.
- Evaluated impact of training programs on employee performance and business outcomes, continuously refining training strategies based on feedback.
- Streamlined onboarding process, significantly reducing time to competency for new hires.
- Trained staff during demonstrations, meetings, conferences, and workshops.
Business Owner
Guem Nara Pte Ltd
12.2020 - 12.2021
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Elevated brand visibility by spearheading comprehensive digital marketing campaign.
- Negotiated favorable terms with suppliers, improving profit margins without compromising on quality.
- Interacted well with customers to build connections and nurture relationships.
Senior Customer Relationship Executive
Takashimaya Department Store
01.2019 - 12.2020
- Implemented CRM software effectively, increasing efficiency in tracking customer interactions and managing follow-ups systematically.
- Enhanced communication channels by streamlining processes and implementing new tools for better interaction with customers.
- Evaluated customer feedback to identify areas for improvement, implementing changes as necessary to enhance overall satisfaction levels.
- Reduced churn rate by swiftly resolving any issues or disputes between the company and its clients.
- Strengthened customer relationships by consistently providing exceptional service and support in a timely manner.
Flight Supervisor
Cathay Pacific Airways
04.2015 - 12.2018
- Collaborated with other departments to ensure smooth coordination between cabin crew, maintenance personnel, and ground staff.
- Optimized crew scheduling, managing staffing levels to meet operational demands while reducing overtime costs.
- Promoted a culture of continuous improvement by soliciting feedback from staff members and passengers alike to refine service standards.
- Contributed to cost-saving initiatives by identifying areas where resources could be optimized without compromising safety or quality standards.
- Maintained knowledge of industry trends by attending relevant conferences, workshops, or continuing education sessions as necessary to stay current on best practices in aviation management.
- Supervised pre-flight checks, ensuring aircraft readiness for timely departures.
- Managed flight schedules and coordinated with ground staff for seamless operations, resulting in fewer delays and cancellations.
- Mentored junior crew members, fostering a positive work environment and promoting teamwork.
- Ensured compliance with aviation regulations, maintaining accurate documentation and records for each flight.
Flight Attendant
Japan Airlines
06.2012 - 03.2015
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
Flight Attendant
SilkAir
11.2009 - 11.2012
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
Beauty Specialist
Clarins Pte Ltd
11.2005 - 11.2009
- Built strong relationships with clients through attentive listening skills and genuine interest in their beauty goals.
- Worked closely with store management to identify areas of improvement, implementing changes that contributed to a more streamlined and enjoyable shopping experience for customers.
- Conducted beauty workshops for customers on various topics such as makeup application techniques or skincare routines to increase engagement and build brand authority.
- Collaborated with team members to develop and execute promotional events, attracting new customers to the store.
- Increased sales through effective product demonstrations and sharing expert knowledge on skincare routines.
- Developed tailored skincare regimens for clients based on individual needs, resulting in improved skin health and appearance.
- Delivered exceptional customer service by addressing client concerns promptly and offering appropriate solutions.
- Offered mini-makeovers or skincare demonstrations within the store to attract new clientele interested in trying out products before purchasing.
Education
High School Diploma -
Republic Polytechnic
Singapore04-2009
Skills
- New hire on-boarding
- Program optimization
- New employee training
- Coaching and mentoring
- Written and oral communication
- Training methods
- Soft skills training
- Technical training
- Training delivery
- Training material updates
Languages
English
Chinese (Mandarin)
Timeline
Beauty Training Manager
Shopix & Co Pte Ltd
01.2022 - Current
Business Owner
Guem Nara Pte Ltd
12.2020 - 12.2021
Senior Customer Relationship Executive
Takashimaya Department Store
01.2019 - 12.2020
Flight Supervisor
Cathay Pacific Airways
04.2015 - 12.2018
Flight Attendant
Japan Airlines
06.2012 - 03.2015
Flight Attendant
SilkAir
11.2009 - 11.2012
Beauty Specialist
Clarins Pte Ltd
11.2005 - 11.2009
High School Diploma -
Republic Polytechnic
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