I read up on psychology during my free time and hope to pursue it or courses related to it in the future
Ong Yu Tong
Polytechnic Graduate, NSF(Full-Time National Servicemen)
Singapore,41 Boon Teck Road, #11-03
Summary
To secure a University placement in SUSS. Motivated student with a strong desire to learn and a sincere attitude. Helpful and a good team player, passionate in work and always looking for constant self-improvement. Committed to learning, developing skills in business and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Efficient Student with a diploma in Retail Management and taken cross disciplinary subjects in Cross Cultural Psychology and fundamentals of public speaking with experience collaborating with teammates to create robust projects. Well-versed in business with strong understanding of marketing, accounting, customer relationships, business etiquette and management. Successful in building skills, self-teaching and acquiring new knowledge. Skilled at using educational knowledge and industry expertise to achieve cutting-edge results. Ready to learn and develop new skills and grow knowledge by gaining practical experience. Familiar with common computer systems & applications and research methodologies. Will be constantly striving for improvement and most importantly learn from past mistakes and make the best out of the opportunities given to me, making others successful besides myself as well.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
NSF
Mindef
09.2020 - 07.2022
- Air Defence Weapon Operator (ADWO)
Barista
The Tree Cafe
08.2020 - 09.2020
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Cleaned counters, machines, utensils and seating areas daily.
- Prioritized drink requests while managing interruptions.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Constantly expanded personal knowledge of coffee styles and varieties.
Cashier
The Tree Cafe
08.2020 - 09.2020
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Greeted over 50 patients per day
Retail sales assistant, Marketing assistant and Logistics
Pure Senses Pte Ltd
04.2019 - 08.2019
- Company that specialize in home fragrances, carrying products such as scented candles, warmers, diffusers, essential oils and car fragrances.
- They are appointed by Yankee Candle - America's #1 most-recognised name in scented candle business as distributor for Yankee Candle in Singapore as well as distribution rights for Malaysia and Hong Kong.
- They are also distributors of Utah-based Candle Warmers, Etc.
- Since 2012 that manufactures original candle warmer with patented top-down warming technology, using heat of a halogen bulb to melt scented candle without burning it.
- They are distributors for other brands such as VOTIVO and MILLEFIORI.
Retail Sales Assistant
Pure Senses Pte Ltd
04.2019 - 08.2019
- Actively involved in receiving of new shipments.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Helped customers complete purchases, locate items and join reward programs.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Increased sales by offering advice on purchases and promoting additional products.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections and purchases.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Tracked down hard-to-find merchandise at diverse locations.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Issued receipts and processed refunds, credits or exchanges.
Marketing Assistant
Pure Senses Pte Ltd
04.2019 - 08.2019
- Created engaging content for Facebook and Instagram.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meeting.
- Sourced vendors for services such as materials to complete marketing objectives.
- Involved in meetings between project members and clients to develop ideas, discuss progress and set goals.
- Wrote engaging and successful marketing, advertising, blogs and articles.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
- Adapted marketing plans to specific audiences based on festive seasons and promotion research.
- Link to articles and blogs: https://purelyfragrances.com/blogs/news/8-more-reasons-why-you-should-own-a-candle https://purelyfragrances.com/blogs/news/useful-and-simple-tips-to-care-for-your-candle-care https://purelyfragrances.com/blogs/news/what-does-your-favourite-fruit-say-about-your-personality https://purelyfragrances.com/blogs/news/get-your-dad-something-special-this-fathers-day https://purelyfragrances.com/blogs/news/summer-deals-to-enjoy-this-june-vacation
Logistics Assistant
Pure Senses Pte Ltd
04.2019 - 08.2019
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Compared received packages against shipping documents.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Checked packages and merchandise for damage and notified vendors.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
Packer
U Stars Supermarket
02.2017 - 02.2017
- Neighbourhood friendly supermarket offering affordable and quality groceries.
- Complied with safety, health and environmental regulations as prescribed by law
- Removed trash, swept and mopped floors for professional appearance
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule
- Checked aisles for spills to complete quick clean-up
Education
Diploma - Retail Management
Temasek Polytechnic
Singapore 02.2017 - 04.2020
GCE 'O' Levels -
Bartley Secondary School
Singapore 01.2013 - 01.2016
Skills
Inventory management
undefinedAdditional Information
- I took 3 cross disciplinary subjects in Temasek Polytechnic. They are Cross-Cultural Psychology, Fundamentals of Public Speaking and Music: Expressions and Applications.
- I am familiar with mall management, meeting skills & communication etiquette and business correspondence & job search skills as these are some of the modules I took in Temasek Polytechnic.
- I love doing volunteer work and helping others.
Timeline
NSF
Mindef
09.2020 - 07.2022
Barista
The Tree Cafe
08.2020 - 09.2020
Cashier
The Tree Cafe
08.2020 - 09.2020
Retail sales assistant, Marketing assistant and Logistics
Pure Senses Pte Ltd
04.2019 - 08.2019
Retail Sales Assistant
Pure Senses Pte Ltd
04.2019 - 08.2019
Marketing Assistant
Pure Senses Pte Ltd
04.2019 - 08.2019
Logistics Assistant
Pure Senses Pte Ltd
04.2019 - 08.2019
Packer
U Stars Supermarket
02.2017 - 02.2017
Diploma - Retail Management
Temasek Polytechnic
02.2017 - 04.2020
GCE 'O' Levels -
Bartley Secondary School
01.2013 - 01.2016
Interests
I love playing sports especially basketball and badminton on a competitive level
I also do research on Human Resource Management in my free time
I love learning and trying out new things and methods
Constantly finding ways to improve on my work
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