Ong Wei Chung Jared
Data Centre Operations Manager And ISO Management Representative
Summary
Results-driven ISO Management Representative with expertise in compliance management and operational efficiency. Proven track record in driving continuous improvement initiatives to enhance organizational performance.
Results-driven ISO Management Representative with a strong track record in compliance management and data centre optimization. Proven ability to enhance operational efficiency while ensuring high standards of ISO adherence and data integrity.
Dynamic Data Centre Manager with a strong track record in optimizing infrastructure and ensuring high uptime. Demonstrated expertise in resource allocation and disaster recovery strategies, contributing to improved system reliability and enhanced operational efficiency.
Results-driven ISO Management Representative with expertise in compliance management and operational efficiency. Proven track record in leading ISO initiatives, developing training programs, and conducting internal audits to enhance organizational performance.
Overview
3
3
Certifications
38
38
years of professional experience
Work History
ISO Management Representative
CTC Global Pte Ltd
10.2013 - 05.2026
- Led the implementation of ISO standards, enhancing compliance and operational efficiency across departments.
- Developed training programs to educate staff on ISO requirements, fostering a culture of quality management.
- Conducted internal audits to identify process gaps, resulting in improved documentation and streamlined workflows.
- Facilitated cross-departmental workshops to promote awareness of ISO practices, improving team collaboration and accountability.
- Monitored performance metrics to assess compliance with ISO standards, driving continuous improvement initiatives.
- Collaborated with senior management to align ISO strategies with organizational goals, supporting overall business objectives.
- Managed risk assessment processes, ensuring that all potential compliance issues were proactively addressed and mitigated.
- Mentored junior team members as they developed their skills, fostering a culture of continuous learning within the organization.
- Developed strong relationships with key stakeholders, fostering collaboration and mutual support among departments.
- Led in the company's in the following certifications:
- ISO 9001 - QMS
- ISO 14001 - EMS
- ISO 27001 - ISMS
- ISO 20000 - ITSM
- ISO 22301 - BCMS
- OSPAR Certification
- CSA Cybertrust Mark (Performer Level)
- Bizsafe 4 - WSH Management Plan
Data Centre Manager
CTC Global Pte Ltd
06.2017 - 09.2025
- Executed optimization of data center infrastructure, elevating operational efficiency and uptime.
- Implemented stringent monitoring protocols, resulting in improved system reliability and performance.
- Managed resource allocation and capacity planning, ensuring maximum utilization of data center assets.
- Developed disaster recovery strategies, bolstering data integrity and minimizing downtime risks.
Marketing and Alliance Manager
CTC Global Pte Ltd
04.2013 - 09.2015
- Established and maintained strategic partnerships, resulting in expanded distribution channels and revenue growth.
- Collaborated with sales teams to align marketing efforts with client needs, improving overall satisfaction.
- Facilitated training sessions for team members, enhancing skill development and operational efficiency.
- Evaluated potential partners for strategic fit and alignment with the company''s goals, ensuring long-term success.
Senior Sales Manager
Computer Science Corporation, CSC
04.2003 - 03.2013
- Spearheaded strategic initiatives to enhance sales processes, resulting in increased revenue generation.
- Developed and implemented data-driven sales strategies, improving market share and customer retention.
- Mentored junior sales staff, fostering a collaborative environment that enhanced team performance.
- Analyzed market trends and customer data to identify growth opportunities and optimize sales tactics.
- Cultivated relationships with key stakeholders, enhancing partnerships and driving collaborative sales efforts.
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
Sales Manager
CSA Automated Pte Ltd
04.1991 - 04.2003
- Led a team to implement strategic sales initiatives, resulting in increased market share.
- Fostered strong client relationships, enhancing customer loyalty and repeat business opportunities.
- Mentored junior sales staff, facilitating professional growth and enhancing overall team capabilities.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Account Manager
Automated Systems Pte Ltd
03.1988 - 03.1991
- Developed strategic account plans to enhance client engagement and satisfaction across multiple sectors.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Facilitated regular client meetings to assess needs, provide updates, and strengthen relationships.
- Analyzed account performance metrics to identify opportunities for growth and optimize service delivery.
- Collaborated with technical teams to ensure seamless integration of new systems into client operations.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
MBA - Business Management
Washington State University
Washington State, USA 04.2001 -
BBA - Business Administration And Management
University of Hawaii
Hawaii, USA 04.2001 -
Skills
ISO compliance
Compliance management
Internal audit processes
Data Centre Management
Meeting Client's SLA
Ensuring DC uptime
Certification
Certified Data Centre Professional
Timeline
Certified Data Centre Environmental Sustainability Specialist
07-2024
Certified Data Centre Professional
06-2020
Data Centre Manager
CTC Global Pte Ltd
06.2017 - 09.2025
ISO Internal Auditor
09-2014
ISO Management Representative
CTC Global Pte Ltd
10.2013 - 05.2026
Marketing and Alliance Manager
CTC Global Pte Ltd
04.2013 - 09.2015
Senior Sales Manager
Computer Science Corporation, CSC
04.2003 - 03.2013
MBA - Business Management
Washington State University
04.2001 -
BBA - Business Administration And Management
University of Hawaii
04.2001 -
Sales Manager
CSA Automated Pte Ltd
04.1991 - 04.2003
Account Manager
Automated Systems Pte Ltd
03.1988 - 03.1991