Summary
An avid pursuer of service excellence. Always ensure assigned tasks and delivered timely and willing to go the extra mile
Overview
7
7
years of professional experience
Work History
Premier Service Officer
HSBC Bank
Singapore
02.2024 - Current
- Assist Relationship Manager to perform thorough check daily Wealth Trade
- Make sure RM always follow the sales process to prevent any error detected by Sales Quality
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Monitored, followed-up and escalated cases
- Promoted a positive work environment through open communication, fostering collaboration among team members.
Service Manager
RHB Bank Berhad
09.2023 - 01.2024
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channel
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Resolved customer complaints in professional and timely manner.
Service Officer
OCBC Bank
05.2023 - 09.2023
- Review and approve above value OTC financial transactions as well as transactions with specific statuses
- Manage overall branch cash holdings and movement
- Responsible for day-to-day customer service operation
- Support all staff in operation aspects
- Ensure prompt turnaround and consistent quality of service for service requests
- Ensure full compliance to the laid down procedures and processes
Bank Teller
OCBC Bank
07.2017 - 04.2023
- Perform daily over-the-counter transactions such as deposits, withdrawals, Telegraphic Transfers,etc
- Introduce and guide customers on services available online banking app, ATM and CDM
- Exercise discretion and judgement on transaction issues and inquiries
- Maintain and balance assigned cash drawer, including appropriate cash handling and trial balancing
- Involved with backend duties such as ensuring documents are sorted and sent to relevant departments for processing
- Always aim to provide customers with one-stop-resolution
Education
Diploma In Tourism & Hospitality Management -
05.2015
Diploma In Tourism & Hospitality Management -
05.2015
Skills
- Proficient in Software - Word, Excel and PowerPoint
- Languages- English, Chinese and Malay (written and spoken)
Accomplishments
- GEMS Award Winner H1 2022
- EXSA Star Award (2018-2022)
- Teller Skyaward ( 2020-2022)
Timeline
Premier Service Officer - HSBC Bank
02.2024 - Current
Service Manager - RHB Bank Berhad
09.2023 - 01.2024
Service Officer - OCBC Bank
05.2023 - 09.2023
Bank Teller - OCBC Bank
07.2017 - 04.2023
Southern University College - Diploma In Tourism & Hospitality Management ,
Coleman College - Diploma In Tourism & Hospitality Management,