Ong Lim Wen Chiek
Johor Bahru
Summary
Retail Assistant Manager with 2 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
CHARLES & KEITH (SINGAPORE) PTE LTD
12.2021 - Current
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
Business Development Manager
galaEATS
02.2020 - 08.2021
- Contacting potential clients to establish rapport and arrange meetings
- Planning and overseeing new marketing initiatives
- Researching organizations and individuals to find new opportunities
- Increasing the value of current customers while attracting new ones
- Finding and developing new markets and improving sales
- Attending conferences, meetings, and industry events
- Developing quotes and proposals for clients
- Developing goals for the development team and business growth and ensuring they are met
- Training personnel and helping team members develop their skills.
Operation Manager
ALPHA SEA BUSINESS CONSULTING
10.2019 - 06.2021
- Rent and manage stalls to the hawker
- Provides services to apply or renew license in MBJB and other
- Ensure that information concerning business processes are communicated to MBJB and the organisation.
Personal Banker
United Overseas Bank (Malaysia) Bhd.
04.2019 - 09.2019
- Aid customers in opening, managing, and optimizing their bank accounts and other products
- Pursue leads and potential customers to expand services and products offered
- Provide advisory services for clients regarding available financial services
- Refer clients to financial specialists in the event of specialized needs
- Resolve issues regarding customer accounts
- Perform other administrative duties (such as data entry into in-house software).
Marketing Executive
PROAC Solution & Marketing (2016-2019)
01.2016 - 03.2019
- Working with the marketing team to achieve the marketing objectives by contributing new ideas and helping to plan marketing activities
- Event research, planning, development, implementation on time and on budget
- Project management of each event to ensure it is planned and executed well.
Sales Assistant
HomeCare Shop
01.2015 - 12.2015
- Greet customers and find out the customers needs
- Describe product's features and benefits to customers
- To manage the daily operations to ensure smoothness and efficiency
- Maintain the high standards of customer service within the store and assist with all relevant store operations.
Education
Bachelor of Finance and Investment -
Southern University College
Johor03.2019
Secondary School -
Foon Yew High School Kulai
12.2014
Skills
- Microsoft Word/Power Point/Excel
Self Evaluation
Diligent, responsible, fulfil the duties to my own work. Positive active mind essential. Highly organized and efficient.
Personal Information
- Place of Birth: Johor Bahru
- Gender: Male
- Marital Status: Single
- Date of Birth: 01/03/96
- Nationality: Malaysian
Hobbies and Interests
- Volleyball
- Jogging
- Swimming
- Electronic Products
Timeline
Assistant Branch Manager
CHARLES & KEITH (SINGAPORE) PTE LTD
12.2021 - Current
Business Development Manager
galaEATS
02.2020 - 08.2021
Operation Manager
ALPHA SEA BUSINESS CONSULTING
10.2019 - 06.2021
Personal Banker
United Overseas Bank (Malaysia) Bhd.
04.2019 - 09.2019
Marketing Executive
PROAC Solution & Marketing (2016-2019)
01.2016 - 03.2019
Sales Assistant
HomeCare Shop
01.2015 - 12.2015
Bachelor of Finance and Investment -
Southern University College
Secondary School -
Foon Yew High School Kulai
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