ONG KEN MENG

• Work with the end client to provide support on issues pertaining to AML, SOW and KYC requirements
• Ensure accurate and timely client onboarding.
• Conduct risk assessments and maintain compliance with regulations.
• Support documentation processes, including account activation and filing.
• Work with AML officers and other teams to improve processes and controls.
• Participate in projects related to regulatory changes and process enhancements.

• Managed a team in the Private Wealth Department, maintaining team efficiency and ensuring the required training.
• Work with Relationship Manager and Compliance for the Know Your Client (KYC) submissions for onboarding and periodic reviews.
• Worked with Compliance to improve KYC processes to reduce turnaround time for case submissions for onboarding / review.
• Cultivated client relationships through regular communication and personalized service.
• Managed a variety of administrative tasks such as preparing reports, maintaining accurate records, and updating client profiles.
• Facilitated smooth transitions during account onboarding by guiding clients through required documentation procedures and promptly addressing any issues that arose.
• Coordinated with internal teams to ensure timely execution of transactions and services.

• Assist Relationship Manager in the Thailand/Indochina Market in communicating with clients and back office in matters concerning clients' wealth management accounts.
• Respond to all client enquiries and instructions and provide resolutions as well as maintain and monitor records of client accounts and transactions.
• Facilitated smooth transitions during account onboarding by guiding clients through required documentation procedures and promptly addressing any issues that arose.
• Managed a variety of administrative tasks such as preparing reports, maintaining accurate records, and updating client profiles.
• (June 2016 – May 2017) Worked as Business Compliance Officer in the Thailand / Indochina Market to ensure compliance with business processes and providing first level review of KYC documentation for onboarding / review.

• Assist Relationship Manager in communicating with clients and back office in matters concerning clients' wealth management accounts.
• Respond to all client enquiries and instructions and provide resolutions as well as maintain and monitor records of client accounts and transactions.
• Facilitated smooth transitions during account onboarding by guiding clients through required documentation procedures and promptly addressing any issues that arose.
• Managed a variety of administrative tasks such as preparing reports, maintaining accurate records, and updating client profiles.
• (December 2007 to June 2008 - Contract) Collated data for accounts under Dryden Wealth Management pending transfer out / transfer into Fortis Bank’s accounts.

Employment transferred to BNP Paribas in June 2010 following bank acquisition.

• Assist Relationship Manager in communicating with clients and back office in matters concerning clients' wealth management accounts.
• Respond to all client enquiries and instructions and provide resolutions as well as maintain and monitor records of client accounts and transactions.
• Facilitated smooth transitions during account onboarding by guiding clients through required documentation procedures and promptly addressing any issues that arose.
• Managed a variety of administrative tasks such as preparing reports, maintaining accurate records, and updating client profiles.
• (December 2007 to June 2008 - Contract) Collated data for accounts under Dryden Wealth Management pending transfer out / transfer into Fortis Bank’s accounts.

• Provided exceptional customer support through effective communication and problem resolution techniques.
• Trained new team members on company policies, procedures, and best practices in customer care and managed the documentation of billing processes to align with ISO 9000 requirements.
• Achieved ABCD award for excellent customer service.
• Achieved Best Team of the Year 2005 and 2006.
• Achieved Best Team of the Quarter twice in 2005 and once in 2006.