ONG GHEE KAI
Summary
Dynamic and proactive professional with experience at Scoot, excelling in customer assistance and safety awareness. Proven ability to enhance passenger satisfaction through effective complaint handling and teamwork. Skilled in emergency procedures and compliance, fostering a secure environment while optimizing service delivery. Committed to promoting positive experiences in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Cabin Crew Member
Scoot
07.2022 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
Sports Teacher
Shangdi Experiment School
09.2018 - 01.2019
- Established positive relationships with parents through regular communication about their child''s progress, upcoming events, or concerns that arose throughout the season.
- Evaluated student progress regularly using assessments, observations, and data analysis to make informed decisions about future instruction.
- Improved team performance by implementing effective coaching techniques and strategies.
- Organized successful sport events such as tournaments, fundraisers, and community outreach programs to promote school pride and involvement.
Sports Assistant
Hanchiang High School
01.2015 - 06.2015
- Supported the recruitment process by scouting potential athletes, evaluating talent, and providing recommendations to coaching staff.
- Promoted team spirit and camaraderie through motivational activities and supportive interactions.
- Assisted in the organization of sports events, ensuring smooth operations and positive experiences for participants.
- Contributed to a safe sporting environment by monitoring facilities for hazards and promptly addressing any issues identified.
Education
GED -
BEIJING SPORTS UNIVERSITY
BEIJING CHINA06-2019
Skills
- Customer assistance
- Reliability and punctuality
- Equipment monitoring
- Cultural sensitivity
- Complaint handling
- Food and beverage service
- Safety awareness
- Initiative-taking
- Baggage handling
- Compliance and regulations
- Grooming and personal hygiene
- Security measures
- Emergency procedures
Timeline
Cabin Crew Member
Scoot
07.2022 - Current
Sports Teacher
Shangdi Experiment School
09.2018 - 01.2019
Sports Assistant
Hanchiang High School
01.2015 - 06.2015
GED -
BEIJING SPORTS UNIVERSITY
Similar Profiles
Zhibin SiowZhibin Siow
Senior Specialist at ScootSenior Specialist at Scoot
Rene MartinezRene Martinez
Car Wash Detailer at ScootCar Wash Detailer at Scoot
MELISSA BAUERMELISSA BAUER
Paraprofessional Aide at ScootParaprofessional Aide at Scoot