Ong Si Xuan
Waitress
Summary
Dynamic professional with a strong background in customer service and team collaboration, honed at Trovato. Proven ability to enhance customer satisfaction through effective communication and multitasking. Recognized for training new staff and improving workflow efficiency, contributing to a positive dining atmosphere and fostering client loyalty in retail environments.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Waitress
Trovato
06.2025 - Current
- Provided exceptional customer service by efficiently taking orders and delivering food, enhancing overall dining experiences.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery, improving workflow efficiency.
- Maintained cleanliness and organization of dining areas, contributing to a positive restaurant atmosphere and customer satisfaction.
- Assisted in training new staff members on menu items and service standards, fostering team collaboration and knowledge sharing.
- Adapted quickly to changing customer demands during peak hours, demonstrating flexibility and commitment to service excellence.
Salesperson
Re.Drmg
09.2024 - 01.2025
- Engaged with customers to identify needs and recommend appropriate products, enhancing overall customer satisfaction and loyalty.
- Developed relationships with clients for increased loyalty and repeat business.
- Maintained an organized and visually appealing sales floor, contributing to an inviting shopping environment that increased foot traffic.
- Assisted in inventory management by tracking stock levels and replenishing merchandise, ensuring product availability for customers.
Education
High School Diploma -
Republic Polytechnic
Woodlands, Null, Singapore02-2027
Skills
Customer service
Timeline
Waitress
Trovato
06.2025 - Current
Salesperson
Re.Drmg
09.2024 - 01.2025
High School Diploma -
Republic Polytechnic